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Marketplace Operations Manager Jobs (NOW HIRING)

WorkWhile

Marketplace Operations Manager

New York, NY · On-site

$130K - $150K/yr

Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better ...

Wheel

Director, Marketplace Operations

Manage agents as part of the operational fabric - defining escalation thresholds, validating output ... Marketplace operator at heart. You've built and scaled operations at one of the most elite supply ...

Lumen Energy

Marketplace Operations Lead

San Francisco, CA · On-site +1

$115K - $137K/yr

Build strong relationships with solar developers by supporting onboarding, platform education, and ongoing relationship management. * Own key marketplace operations by assembling and launching ...

Movadogroup

Intern - Marketplace Operations

Paramus, NJ · Hybrid

$15.92 - $18/hr

As a Marketplace Operations Intern, you will support the Amazon team through project-based work ... Ability to manage multiple tasks and priorities effectively. * Proficiency in Microsoft Office ...

Movadogroup

Intern - Marketplace Operations

New York, NY · Hybrid

$15.92 - $18/hr

As a Marketplace Operations Intern, you will support the Amazon team through project-based work ... Ability to manage multiple tasks and priorities effectively. * Proficiency in Microsoft Office ...

Movado Group

Intern - Marketplace Operations

Paramus, NJ · On-site

$15.92 - $18/hr

As a Marketplace Operations Intern, you will support the Amazon team through project-based work ... Ability to manage multiple tasks and priorities effectively. * Proficiency in Microsoft Office ...

Built Technologies

$100K - $120K/yr

Marketplace and Order Operations ... Manage order exception handling, reassignments, and issue resolution day to day. * Build and ...

Gametime United

OR · On-site

We're hiring a Vice President, Marketplace Operations to own the full arc from post-purchase to ... This is not a "manage the support queue" role. It's an executive hire to redesign the operating ...

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$31K

$63.5K

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How much do marketplace operations manager jobs pay per year?

As of May 29, 2026, the average yearly pay for marketplace operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Manager, and why are they important?

To thrive as a Marketplace Operations Manager, you need strong analytical skills, experience in operations management, and a background in business or supply chain, often supported by a relevant degree. Familiarity with marketplace platforms, order management systems, and analytics tools like Excel or SQL is typically required. Excellent problem-solving, communication, and leadership skills set top performers apart in this role. These competencies are crucial for optimizing processes, ensuring seamless transactions, and driving the overall success of the marketplace.

What are some common challenges Marketplace Operations Managers face when balancing the needs of buyers and sellers?

Marketplace Operations Managers often encounter the challenge of ensuring a seamless experience for both buyers and sellers, whose interests may sometimes conflict. They must address issues such as order disputes, pricing discrepancies, and fulfillment delays while maintaining trust and satisfaction on both sides. Effective communication, strong problem-solving skills, and data-driven decision-making are essential to balance these needs and keep the marketplace running smoothly. Collaboration with customer support, product, and analytics teams is also key to identifying pain points and implementing scalable solutions.

What is a Marketplace Operations Manager?

A Marketplace Operations Manager is responsible for overseeing the daily operations and performance of an online marketplace, ensuring smooth transactions between buyers and sellers. They manage processes like onboarding sellers, monitoring product listings, resolving disputes, and optimizing customer satisfaction. Their role often involves analyzing data to improve marketplace efficiency, coordinating with cross-functional teams, and implementing strategies to drive growth. This position is vital in maintaining the integrity and success of the marketplace platform.

What is the difference between Marketplace Operations Manager vs Marketplace Analyst?

AspectMarketplace Operations ManagerMarketplace Analyst
ResponsibilitiesOversees platform performance, manages seller relationships, and ensures smooth operationsAnalyzes marketplace data, identifies trends, and provides insights for optimization
Required SkillsOperational management, communication, problem-solvingData analysis, reporting, analytical skills
Work EnvironmentCross-functional teams, vendor interactions, strategic planningData-driven environment, reporting tools, market research
Common UsageUsed by companies managing online marketplaces to oversee daily operationsUsed by analysts to interpret marketplace data and inform decisions

The Marketplace Operations Manager focuses on managing the overall platform performance and seller relationships, ensuring smooth daily operations. In contrast, the Marketplace Analyst concentrates on analyzing data to identify trends and opportunities for optimization. Both roles require analytical skills, but their core functions differ in scope and focus.

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Marketplace Operations Manager jobs near you
Marketplace Operations Manager

Marketplace Operations Manager

WorkWhile

New York, NY • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs - often with unpredictable schedules, near-minimum wages, and few benefits - leading to real financial instability. We're fixing that.
WorkWhile is evolving from a high-growth labor marketplace into a comprehensive workforce platform, expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi-business-model company with a genuinely complex, interesting financial landscape.
Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, we're disrupting the $650 billion staffing and recruiting market.
The Opportunity
WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.
What You'll Do:
  • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
  • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
  • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
  • Collaborate with the data science team to forecast and manage WorkWhile's future labor needs, understand supply and demand, and help optimize models
  • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
  • Develop the metrics and dashboards to help balance the marketplace and measure success.
  • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls
What We're Looking For:
  • 3-4+ years experience in a strategic consulting, finance, or early stage startup role
  • Ability to drive projects to completion who is excited to own both strategy & execution
  • A strong "Bias for action" - you don't let perfect get in the way of good
  • Experience managing cross-functional projects & outcomes
  • Proficiency in SQL and data analysis is a must
  • Commitment to improving the lives of low-wage workers
  • Willingness to work a shift once a quarter to keep learning

Compensation & Benefits
  • Competitive base salary + equity in a high-growth, venture-backed company
  • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
  • In-person company off-sites
  • Medical, dental & vision coverage
  • Unlimited PTO
  • 401(k) with employer match
  • WFH stipend to support your home office setup

WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!

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