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Marketplace Operations Manager Jobs (NOW HIRING)

SupplyHouse.com

Marketplace Operations Manager

$92K - $116K/yr

We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day ...

SupplyHouse

Marketplace Operations Manager

Atlanta, GA

$92K - $116K/yr

We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day ...

SupplyHouse

Marketplace Operations Manager

Houston, TX

$92K - $116K/yr

We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day ...

SupplyHouse

Marketplace Operations Manager

$92K - $116K/yr

We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day ...

SupplyHouse

Marketplace Operations Manager

Dallas, TX

$92K - $116K/yr

We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day ...

WorkWhile

Marketplace Operations Manager

New York, NY · On-site

$130K - $150K/yr

Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better ...

Little Saint

Retail Operations Manager

Healdsburg, CA · On-site

$85K - $100K/yr

MARKETPLACE OPERATIONS MANAGER ABOUT LITTLE SAINT Located in the heart of historic downtown Healdsburg, Little Saint is a vibrant meeting place where guests are invited to connect over food, music ...

EQL Tech

Founding Marketplace Operations Lead

Phoenix, AZ · On-site

$120K - $170K/yr

Requirements Ideal Background * 3-7 years in marketplace operations, category management, or strategic partnerships. * Technical bar: SQL is essential for this role. * Marketplace Experience: Proven ...

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Marketplace Operations Manager information

See salary details

$31K

$63.5K

$118.5K

How much do marketplace operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for marketplace operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a marketplace operations manager?

To thrive as a Marketplace Operations Manager, you need strong analytical skills, experience in operations management, and a background in business or supply chain, often supported by a relevant degree. Familiarity with marketplace platforms, order management systems, and analytics tools like Excel or SQL is typically required. Excellent problem-solving, communication, and leadership skills set top performers apart in this role. These competencies are crucial for optimizing processes, ensuring seamless transactions, and driving the overall success of the marketplace.

What are some common challenges marketplace operations managers face when balancing the needs of buyers and sellers?

Marketplace Operations Managers often encounter the challenge of ensuring a seamless experience for both buyers and sellers, whose interests may sometimes conflict. They must address issues such as order disputes, pricing discrepancies, and fulfillment delays while maintaining trust and satisfaction on both sides. Effective communication, strong problem-solving skills, and data-driven decision-making are essential to balance these needs and keep the marketplace running smoothly. Collaboration with customer support, product, and analytics teams is also key to identifying pain points and implementing scalable solutions.

What is a marketplace operations manager?

A Marketplace Operations Manager is responsible for overseeing the daily operations and performance of an online marketplace, ensuring smooth transactions between buyers and sellers. They manage processes like onboarding sellers, monitoring product listings, resolving disputes, and optimizing customer satisfaction. Their role often involves analyzing data to improve marketplace efficiency, coordinating with cross-functional teams, and implementing strategies to drive growth. This position is vital in maintaining the integrity and success of the marketplace platform.

What is the difference between Marketplace Operations Manager vs Marketplace Analyst?

AspectMarketplace Operations ManagerMarketplace Analyst
ResponsibilitiesOversees platform performance, manages seller relationships, and ensures smooth operationsAnalyzes marketplace data, identifies trends, and provides insights for optimization
Required SkillsOperational management, communication, problem-solvingData analysis, reporting, analytical skills
Work EnvironmentCross-functional teams, vendor interactions, strategic planningData-driven environment, reporting tools, market research
Common UsageUsed by companies managing online marketplaces to oversee daily operationsUsed by analysts to interpret marketplace data and inform decisions

The Marketplace Operations Manager focuses on managing the overall platform performance and seller relationships, ensuring smooth daily operations. In contrast, the Marketplace Analyst concentrates on analyzing data to identify trends and opportunities for optimization. Both roles require analytical skills, but their core functions differ in scope and focus.

More about Marketplace Operations Manager jobs
What cities are hiring for Marketplace Operations Manager jobs? Cities with the most Marketplace Operations Manager job openings:
What are the most commonly searched types of Marketplace Operations jobs? The most popular types of Marketplace Operations jobs are:
What states have the most Marketplace Operations Manager jobs? States with the most job openings for Marketplace Operations Manager jobs include:
What job categories do people searching Marketplace Operations Manager jobs look for? The top searched job categories for Marketplace Operations Manager jobs are:
Marketplace Operations Manager jobs near you
Infographic showing various Marketplace Operations Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Marketplace Operations Manager

SupplyHouse.com

Remote

$92K - $116K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

SupplyHouse rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

76th of 412 rated retail wholesalers

Job description

Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day operational health of SupplyHouse's third-party marketplace channel. This role ensures that marketplace performance is continuously monitored, supplier onboarding is executed efficiently, and catalog and listing quality standards are upheld. If you are interested in finding and onboarding new marketplace suppliers and building a pipeline of qualified partners, we want to hear from you!
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you're also welcome to work on-site anytime beyond these visits - our doors are always open.
Role Type: Full-Time, Exempt
Location: Remote
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
Base Salary: $92,940 - $116,175 per year
Responsibilities:
  • Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
  • Conduct initial outreach to prospective suppliers, articulate SupplyHouse's marketplace value proposition, and manage the early-stage relationship through qualification
  • Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
  • Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
  • Lead technical feed setup and validation for new suppliers-mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
  • Train new suppliers on SupplyHouse's systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
  • Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
  • Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
  • Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
  • Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
  • Review weekly feeds for new item suggestions and coordinate with Category Management on additions
  • Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
  • Conduct image audits and data cleanup including attribute and filter updates on new brand
  • Own SOP creation and ongoing maintenance for marketplace operational workflows
  • Test and document new marketplace features and platform capabilities within the supplier dashboards
  • Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
  • Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
  • Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
  • Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
  • Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Requirements:
  • Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience)
  • A minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field
  • Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action
  • Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools
  • Experience managing supplier or vendor relationships in an operational capacity
  • Strong organizational skills with the ability to manage multiple workstreams and shifting priorities
  • Clear written and verbal communication skills with the ability to coordinate across cross-functional teams
  • Proven ability to document processes and create SOPs in a structured, repeatable format

Preferred Qualifications:
  • Experience with marketplace platforms (e.g., Amazon, Home Depot, Walmart, or similar) or B2B e-commerce environments
  • Familiarity with product feed management, catalog systems, or MDM tools
  • Experience in plumbing, HVAC, or trade supply distribution is a plus

Why work with us:
  • We have awesome benefits - We offer a wide variety of benefits to help support you and your loved ones. These include:
    • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
    • 401(k) with up to 4% company match
    • Paid vacation, sick time, and holidays
    • Company-paid basic life insurance and long-term disability
    • Discounted auto, home, and pet insurance programs
    • Flexible Spending Account (FSA)
    • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
    • Company-provided equipment and one-time $250 work from home stipend
    • $750 annual professional development budget
    • $25 monthly Grubhub credit
    • Company rewards and recognition program
    • And more!
  • We empower ownership - We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company's growth and accomplishments.
  • We promote work-life balance -We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
  • We support growth -We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
  • We give back - We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
  • We listen - We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!
Additional Details:
  • Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
  • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
  • SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
  • To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
  • We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
  • All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

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