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Marketplace Operations Manager Jobs (NOW HIRING)

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We're hiring a Vice President, Marketplace Operations to own the full arc from post-purchase to ... This is not a "manage the support queue" role. It's an executive hire to redesign the operating ...

InfiCare Technologies

Cloud Marketplace PM

San Jose, CA · Remote

$68.50 - $93.50/hr

Understanding of cloud marketplace operations, product listings, and go-to-market motions * Cisco experience is highly preferred * Prior experience managing cloud marketplace listings would be a ...

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SpotHero

Events Operations Manager

Chicago, IL · On-site

Events Operations Manager at SpotHero: SpotHero is looking for an Events Operations Manager to lead ... Marketplace Integrity * Help identify fraudulent activity, unwanted reseller behavior, and ...

SpotHero

Events Operations Manager

Chicago, IL

Events Operations Manager at SpotHero: SpotHero is looking for an Events Operations Manager to lead ... Marketplace Integrity * Help identify fraudulent activity, unwanted reseller behavior, and ...

Granite Gold Inc.

Marketplace Growth Manager

Poway, CA · Remote

$115K - $130K/yr

Marketplace Operations & Account Management: * Manage daily marketplace operations and platform performance across all active channels. * Oversee Amazon Seller Central and/or Vendor Central, Walmart ...

Granite Gold Inc.

Marketplace Growth Manager

Poway, CA · Remote

$115K - $130K/yr

Marketplace Operations & Account Management: * Manage daily marketplace operations and platform performance across all active channels. * Oversee Amazon Seller Central and/or Vendor Central, Walmart ...

VLink Inc

Cloud Marketplace Experts

San Jose, CA

$66 - $90.25/hr

Implementing the recommended governance framework and operational standards Managing the end-to-end marketplace listing lifecycle Partnering with Product Owners, cross-functional stakeholders, and ...

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Marketplace Operations Manager information

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$31K

$63.5K

$118.5K

How much do marketplace operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for marketplace operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Manager, and why are they important?

To thrive as a Marketplace Operations Manager, you need strong analytical skills, experience in operations management, and a background in business or supply chain, often supported by a relevant degree. Familiarity with marketplace platforms, order management systems, and analytics tools like Excel or SQL is typically required. Excellent problem-solving, communication, and leadership skills set top performers apart in this role. These competencies are crucial for optimizing processes, ensuring seamless transactions, and driving the overall success of the marketplace.

What are some common challenges Marketplace Operations Managers face when balancing the needs of buyers and sellers?

Marketplace Operations Managers often encounter the challenge of ensuring a seamless experience for both buyers and sellers, whose interests may sometimes conflict. They must address issues such as order disputes, pricing discrepancies, and fulfillment delays while maintaining trust and satisfaction on both sides. Effective communication, strong problem-solving skills, and data-driven decision-making are essential to balance these needs and keep the marketplace running smoothly. Collaboration with customer support, product, and analytics teams is also key to identifying pain points and implementing scalable solutions.

What is a Marketplace Operations Manager?

A Marketplace Operations Manager is responsible for overseeing the daily operations and performance of an online marketplace, ensuring smooth transactions between buyers and sellers. They manage processes like onboarding sellers, monitoring product listings, resolving disputes, and optimizing customer satisfaction. Their role often involves analyzing data to improve marketplace efficiency, coordinating with cross-functional teams, and implementing strategies to drive growth. This position is vital in maintaining the integrity and success of the marketplace platform.

What is the difference between Marketplace Operations Manager vs Marketplace Analyst?

AspectMarketplace Operations ManagerMarketplace Analyst
ResponsibilitiesOversees platform performance, manages seller relationships, and ensures smooth operationsAnalyzes marketplace data, identifies trends, and provides insights for optimization
Required SkillsOperational management, communication, problem-solvingData analysis, reporting, analytical skills
Work EnvironmentCross-functional teams, vendor interactions, strategic planningData-driven environment, reporting tools, market research
Common UsageUsed by companies managing online marketplaces to oversee daily operationsUsed by analysts to interpret marketplace data and inform decisions

The Marketplace Operations Manager focuses on managing the overall platform performance and seller relationships, ensuring smooth daily operations. In contrast, the Marketplace Analyst concentrates on analyzing data to identify trends and opportunities for optimization. Both roles require analytical skills, but their core functions differ in scope and focus.

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Marketplace Operations Manager jobs near you

Director of Marketplace Operations

Togetherhood

New York, NY • On-site

$145K - $175K/yr

Full-time

Medical, Dental, Vision

Posted 10 days ago

Job description

About the Role
Togetherhood is a marketplace connecting schools and community organizations with a network of instructors and teaching artists. We're looking for a Director of Marketplace Operations to own the system that matches supply and demand and powers program delivery at scale.
This is a high-ownership, leadership role at the center of the business. You'll be responsible for ensuring we can efficiently recruit, onboard, match, and support providers while meeting program demand across markets-all while maintaining high-quality delivery.
You'll step into a functioning operation with real systems and team structure already in place, and will be responsible for maintaining strong performance while continuing to improve and scale how we operate. That includes refining workflows, improving visibility into performance, and strengthening the systems that power the marketplace.
You'll operate as a player-coach: setting direction, improving systems, and stepping into execution when needed.
You'll be a member of the leadership team, working closely with the CEO and functional leads to drive operational performance and scale the business.
What Success Looks Like (First 90 Days)
  • Understand the marketplace quickly: learn how supply (providers) and demand (programs) are generated, matched, and fulfilled
  • Maintain strong performance: ensure consistent fill rates, coverage, and partner experience during the transition
  • Identify scaling opportunities: surface where workflows can be made more efficient, consistent, or scalable
  • Improve visibility: ensure clear, actionable reporting on core marketplace KPIs
  • Drive early improvements: refine key processes to increase reliability, efficiency, and team clarity
What You'll Do
  • Own supply and demand operations: ensure we can efficiently recruit, onboard, and activate providers while meeting program demand across markets
  • Own the matching engine: oversee how providers are matched to programs, improving speed, quality, and reliability of placements
  • Own marketplace performance: drive key metrics including time to staff, fill rate, provider utilization, and program-level margins
  • Ensure quality of delivery: monitor course quality, identify where experiences fall short, and implement mechanisms to improve consistency
  • Operate within and strengthen our platform: run operations through our systems, not parallel workflows. Adopt tools, use them in practice, and provide structured feedback to improve them over time
  • Strengthen team execution: refine existing processes, meeting cadence, and ownership to improve clarity, accountability, and performance
  • Lead and develop your team: manage a growing operations team across talent, analytics, and on-site coordination
  • Operate as a player-coach: step into execution when needed and make high-quality decisions to keep the system running smoothly
Why This Role Is Challenging
  • Operating a real-time, two-sided marketplace with dynamic supply and demand
  • Balancing speed, cost, and quality across thousands of program sessions
  • Coordinating across multiple stakeholders: providers, schools, and internal teams
  • Scaling systems and processes alongside company growth
  • Maintaining high-quality delivery in a live, service-based environment
What We're Looking For
  • 7+ years of operations experience in a startup or high-growth environment
  • Experience in a marketplace, staffing, logistics, or other supply-demand matching environment
  • Track record of owning and improving operational systems at scale
  • Strong analytical mindset and comfort working with metrics and performance data
  • Ability to operate in ambiguity and make high-quality decisions quickly
  • High ownership and bias for action
  • System-oriented operator: works within evolving tools and improves them over time, rather than building parallel workflows
  • Leverage mindset: improves efficiency through process, automation, and tools (including AI where appropriate)
  • Strong cross-functional communicator
  • NYC-based or willing to work in-person from our Midtown Manhattan office
What We Offer
  • $145K-$175K salary + equity
  • Health, vision, and dental benefits
  • In-person team environment in Midtown Manhattan
  • The opportunity to build and scale a real-world marketplace with meaningful impact
About Togetherhood
Togetherhood is a venture-backed, New York City-based technology marketplace with a mission to infuse every community with high-quality enrichment and education. Our platform connects schools and community-based organizations with our network of teaching artists and instructors to power programming throughout the school day-from breakfast clubs to daytime residencies to afterschool programs. We are currently live in four markets (New York City, Philadelphia, Washington DC, and Boston) and are expanding nationwide.

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