vTech Solution Inc is hiring a Data Migration Field Support Technician at Boise, ID
About us: https://www.vtechsolution.com/
Job Durationย ย ย ย : 6 Months + (with the possibility of extension)
Locationย ย ย ย ย ย ย ย ย ย ย ย : Boise, ID
Shift timeย ย ย ย ย ย ย ย ย ย : Regular 8am to 5pm EST
Job Details
Short Job Description
The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.ย ย
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for our client.
The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
- Client is committed to supporting the mission of the process through the use of an agile approach that aligns strategy, work, and capacity.
- This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders.
- We believe in continualย ย ย improvement of our services and products to better serve and support our customers and the evolving environment.ย ย
- Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth.ย ย
- Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities:ย ย (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.ย
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
- Installs, configures, and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and **** administration with office moves, adds, and changes as required.
- Corresponds with users and staff concerning issue status, resolution, and task completion.ย ย
- Escalates issues are to other members of the technical services team as appropriate.ย
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required.
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services includingย cloud computing,ย managed network security, andย cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.