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Manager Technology Operations Jobs in Springfield, IL

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Monitor and improve service quality, operational efficiency, and end-user satisfaction * Establish, track, and report on key performance indicators such as SLA performance, service quality, and first ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Monitor and improve service quality, operational efficiency, and end-user satisfaction * Establish, track, and report on key performance indicators such as SLA performance, service quality, and first ...

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

S locations, remote insurance agents, and remote employees nationwide Operational Management Ensure ... technologies, including desktops, laptops, Mac systems, virtual workstations, and related ...

Walgreens

Pharmacy Operations Manager - CPhT

Springfield, IL · On-site

$17.25 - $21/hr

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Drives new technology/ process roll out, champions change and engages team around action planning.

LRS

IT Data Engagement Lead Manager

Springfield, IL · On-site

Ensure operational metrics, roadmaps, goals/outcomes, project status, and other critical reports ... on managing IT projects, technical support, and/or system enhancements. Proven track record of ...

First Student

FirstAlt Operations Rep l

Springfield, IL

$55K - $65K/yr

Daily customer management to include but not limited to day-to-day operations, new client start-ups ... advanced training and technology the transportation industry has to offer. In the state of ...

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Showing results 1-20

All JobsManager Technology Operations JobsManager Technology Operations Jobs in Springfield, IL

Manager Technology Operations information

See Springfield, IL salary details

$30.7K

$62.9K

$117.4K

How much do manager technology operations jobs pay per year?

As of Jun 19, 2026, the average yearly pay for manager technology operations in Springfield, IL is $62,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What are some common challenges a Manager Technology Operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What are Manager Technology Operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are the key skills and qualifications needed to thrive as a Manager Technology Operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What are popular job titles related to Manager Technology Operations jobs in Springfield, IL? For Manager Technology Operations jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Manager Technology Operations jobs in Springfield, IL look for? The top searched job categories for Manager Technology Operations jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Manager Technology Operations jobs? Cities near Springfield, IL with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you
Infographic showing various Manager Technology Operations job openings in Springfield, IL as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,892 per year, or $30.2 per hour.

IT Manager - Desktop Support

Horace Mann

Springfield, IL • On-site

$105K - $147K/yr

Full-time

Posted 3 days ago

Job description

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field agents and remote employees across the United States.
This role is based in our Springfield, Illinois office and requires full-time onsite presence.
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and endpoint environments. This leader will combine strong technical knowledge with proven people leadership to develop staff, optimize support operations, and ensure support services meet organizational needs across both onsite and remote work environments.
Essential Duties and Responsibilities
Leadership and Team Management
  • Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts
  • Oversee workload distribution, employee performance, and career development planning
  • Foster a collaborative, customer-focused, and high-performing team culture
  • Provide technical guidance and mentorship to support professional growth across the team
  • Manage a distributed desktop support team serving three U.S. locations, remote insurance agents, and remote employees nationwide

Operational Management
  • Ensure timely response and resolution of incidents and service requests in accordance with established service level agreements
  • Monitor and improve service quality, operational efficiency, and end-user satisfaction
  • Establish, track, and report on key performance indicators such as SLA performance, service quality, and first-contact resolution
  • Drive consistency in support processes, documentation, and standard operating procedures
  • Identify and implement opportunities to improve workflows, support delivery, and overall service effectiveness for both onsite and remote users

Technical Oversight
  • Oversee support and maintenance of end-user technologies, including desktops, laptops, Mac systems, virtual workstations, and related peripherals
  • Guide the resolution of complex hardware, software, application, network, and connectivity issues affecting both onsite and remote users
  • Ensure reliability, performance, and security of supported endpoint systems
  • Partner with infrastructure and application teams to resolve escalated incidents and systemic issues
  • Support technology deployments, upgrades, hardware refreshes, and lifecycle management activities
  • Ensure effective support processes are in place for remote access, virtual support, device provisioning, and endpoint troubleshooting for users across the U.S.

Strategic Collaboration
  • Work with business partners and IT teams to align support services with organizational priorities
  • Contribute to business continuity and disaster recovery planning efforts
  • Identify opportunities for automation, tooling enhancements, and process improvements
  • Support cross-functional initiatives that improve the user support experience and technical operations
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • 5 to 10 years of progressive IT support experience, including leadership responsibility
  • Experience leading technical support teams, preferably in a Tier 2 support environment
  • Strong knowledge of Windows and Mac operating systems
  • Strong knowledge of endpoint hardware, peripherals, and desktop support tools
  • Experience supporting virtual desktop or virtual workstation environments
  • Demonstrated ability to manage SLAs, service metrics, and support performance
  • Strong troubleshooting, problem-solving, and decision-making skills
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Experience leading distributed or multi-site support teams
  • Experience supporting remote employees or field-based users in a geographically dispersed environment
  • IT certifications or active participation in certification programs
  • Experience with scripting, automation, or endpoint management tools
  • Knowledge of ITIL or other IT service management frameworks
Key Competencies
  • Leadership and team development
  • Customer service orientation
  • Operational excellence
  • Analytical thinking and problem-solving
  • Collaboration and stakeholder management
  • Ability to work effectively in a fast-paced, evolving environment
Additional Information
  • This role is based in Springfield, Illinois and is full-time onsite
  • Occasional travel between locations may be required
  • Off-hours support may be needed for critical incidents, system changes, or major deployments
  • Must be able to work cross-functionally to resolve complex technical issues
  • Supports a user base that includes onsite employees, remote employees, and remote insurance agents across the United States

Pay Range:
  • $105,200.00 - $147,950.00

Salary is commensurate to experience, location, etc.
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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