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Onboarding & Quality Assurance Supervisor (listed as Janitorial Onboarding Supervisor) 

Job Title: Onboarding & Quality Assurance Supervisor / Janitorial Onboarding Supervisor 

Location: Varies, primarily in Carmel, IN 

Employer: Marquis Commercial Solutions

Position Type: Full-Time; Hourly, Non-Exempt.
Starting Pay: $17.00/hour (plus $23.07/pay for phone)

Shift: Monday through Friday; between 5pm-1:30am 

Reports To: Regional Manager 

We’re a commercial cleaning company in Central Indiana looking for someone to help us launch new commercial accounts. The Onboarding & Quality Assurance Supervisor is responsible for supporting the successful startup of new accounts and improving service quality at existing accounts that require additional operational support. The team's primary goal is to establish strong processes, properly train employees, and ensure accounts are operating successfully before transitioning responsibility to the permanent operations team. 

Ideally, this person is able to speak English and Spanish. 

Primary Responsibilities: 

• Perform a wide variety of cleaning tasks such as dusting, vacuuming, mopping, sweeping, spot cleaning, and any other task assigned by the manager
• Dust and wipe down furniture, windowsills, light fixtures, and other surfaces
• Clean and sanitize restrooms, including sinks, toilets, mirrors, and replenishing supplies (toilet paper, soap, etc.)
• Empty trash cans around the building and dispose of waste in a safe and proper manner
• Clean and disinfect high-touch areas such as door handles, light switches, and handrails
• Maintain cleanliness of entrance and exit areas, including sweeping walkways and removing debris
• Ensure cleaning supplies and chemicals are used in accordance with safety guidelines and company policies
• Report any maintenance or safety issues to the Regional Manager
• Follow all health and safety regulations, including proper use of personal protective equipment (PPE)
• Ensure the building is kept safe from hazards such as slippery floors or blocked exit routes
• Verify that the team is maintaining the Janitor's space in a neat and clean condition and maintain cleaning equipment in proper working condition
• Adapt to changing policies, procedures, and/or duties as directed by management 

New Account Onboarding

• Take an active role in the startup of new accounts.
• Assist with the initial setup and organization of the account.
• Learn the scope of work, building requirements, schedules, and client expectations.
• Train newly assigned associates and supervisors on proper procedures and expectations.
• Work alongside new employees until they are properly trained and able to perform their responsibilities independently.
• Help establish cleaning routines, inspection processes, equipment, supplies, and account-specific procedures.
• Remain involved until the account is fully staffed and the established processes have been successfully implemented.
• Assist with the transition of the account to the assigned Regional Manager/Supervisor.

Quality Assurance & Account Support

When the team is not onboarding a new account, they will be assigned to existing accounts requiring additional support. Responsibilities may include:

• Providing hands-on retraining and coaching.
• Identifying areas where processes or cleaning procedures need improvement.
• Reinforcing company and client expectations.
• Supporting accounts experiencing staffing, training, or quality challenges.
• Working alongside existing teams to improve consistency and overall service quality.
• Helping stabilize accounts before returning to normal operations.

Floor Care Support

• Assist the Floor Care Team when additional support is needed.
• Perform floor care duties when properly trained and assigned.

Call-Off Coverage

• The Onboarding & Quality Assurance Team may provide coverage for employee call-offs as a last resort when other reasonable coverage options have been exhausted.
• Call-off coverage is a secondary responsibility and should not interfere with the team's primary responsibilities of onboarding, training, and quality assurance.

Overall Expectation 

This team must be flexible and able to move between accounts based on operational needs. Team members should be strong trainers, dependable, detail-oriented, and capable of setting the example for Marquis standards and expectations. The team's success will be measured by its ability to launch accounts successfully, develop properly trained teams, improve struggling accounts, and create sustainable processes that can be maintained after the team transitions out. 

• Experience:
  • Previous custodial or janitorial experience is preferred but not required
  • Ability to follow instructions and work independently or as part of a team
• Skills:
  • Bilingual in English and Spanish preferred 
  • Ability to work efficiently and prioritize tasks
  • Strong attention to detail and cleanliness
  • Ability to lift and move objects up to 50 lbs
  • Basic knowledge of cleaning chemicals and safety procedures
• Physical Requirements:
  • Ability to stand, walk, bend, and lift for extended periods
  • Ability to work in a variety of environments, including indoors and outdoors (weather permitting)
  • Capable of using cleaning equipment such as vacuums, buffers, and floor scrubbers
• Other Requirements:
  • Medical Office Buildings require additional training and vaccinations at no cost to the employee 
  • Reliable transportation to and from the job site
  • Ability to pass a background check and drug screening (if required by the client)
  • Must be punctual, dependable, and maintain a positive attitude.

• Schedule: This position requires some flexibility to ensure cleaning tasks are fulfilled for the building. 
• Uniform: Company shirts and any required PPE (personal protective equipment) will be provided. Additional Marquis shirts/sweatshirts will be available for purchase at an additional cost. 
• Training: On-the-job training will be provided to ensure proper use of cleaning equipment and chemicals.

Marquis Commercial Solutions is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate based on race, color, gender, sexual orientation, age, religion, national origin, disability, or any other legally protected characteristic.