Manager Of Program Operations Jobs in Tennessee (NOW HIRING)

Executive Service
MHSAS PROGRAM MANAGER 1
Department of Mental Health and Substance Abuse Services
Housing and Homeless Services Division
Nashville, TN
Salary: $ 61,200.00 - $ 76,476.00
Closing Date: 06/15/2026
Background Check:
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position
Who we are and what we do:
The Division of Mental Health Services is responsible for planning and promoting a comprehensive array of services and supports for individuals of all ages, living with mental illness, co-occurring disorders, and/or serious emotional disturbances. This is accomplished through the creation, expansion, and oversight of community-based programs and community support services. Initiatives include affordable housing programs; homelessness prevention services; supportive housing and infrastructure development; recovery and re-entry housing services; 24-hour crisis services; wellness and recovery services; peer recovery services; suicide prevention services; geriatric services/PASRR services; disaster MH services; and comprehensive child, youth, and family support services.
Job Overview:
Under supervision of the Director and Assistant Director of Housing and Homeless Services, the Program Manager 1 position will be responsible for directly managing multiple housing and homeless service grant programs, including but not necessarily limited to affordable housing initiatives, supportive housing programs, homelessness intervention services, recovery and re-entry housing initiatives, and infrastructure development projects. Responsibilities include development and oversight of new funding opportunities and corresponding request for proposal processes; strategic planning and collaborative work with state agencies, provider agencies, and community stakeholders; development of program scope of services; contract program monitoring and monitoring of contract compliance; budget management and approval of grant contract spending; provision of program consultation, training, and technical assistance; and program quality enhancement. Additional responsibilities include building contracts and managing annual budgets for both infrastructural development and ongoing program operations; tracking and analysis of monthly data reports; evaluating outcomes; conducting ongoing review and research of evidence-based and best practices to ensure continuous program effectiveness and quality enhancement; and assisting with day-to-day administration and management of statewide housing and homeless service contracts.
Key Responsibilities:
Oversee both short-term and long-term goals of assigned programs and contracts. Develop annual contracts and contract amendments as needed, initiate timely contract and amendment processing, and monitor timely contract and amendment approval. Communicate with grantee agencies regarding contract changes, contract funding, budget requests, budget spending, and invoicing issues. Review program data reports submitted by agencies for timeliness, data quality, and effectiveness in meeting program process and outcome goals; suggest and oversee implementation of data system adjustments and enhancements as indicated. Develop and support collaborative relationships with staff of contract agencies and community stakeholders. Oversee and ensure that all program goals are met or exceeded. Oversee implementation of program service delivery adjustments needed to meet program goals and program improvement plans. Oversee and ensure timely and accurate submission of required program data by local providers, ensuring all contracted reporting requirements are met. Oversee and approve monthly payments to contractors; monitor provider spending patterns, facilitate adjustments in spending patterns as indicated; and negotiate and implement budget revision requests as indicated. Coordinate and monitor housing infrastructure projects including acquisition, rehabilitation, and development activities. Track and maintain property and legal documentation associated with housing and infrastructure projects. Perform formal monitoring of programs according to state and federal guidelines. Develop, participate in, and deliver presentations, trainings, and public speaking engagements related to housing, homelessness services, behavioral health initiatives, and program operations.
Minimum Qualifications:
Bachelors or Masters degree in a social or behavioral science field. 5 or more years of professional experience in mental health, substance use disorder services, housing services, homelessness services, or related programming. 2 or more years in program monitoring, evaluation, planning, grants administration, or coordinating program activities. Government and grants/projects administration experience. Experience with budget oversight, financial analysis, expenditure tracking, and program budget management. Administrative experience in housing development, supportive housing, homelessness services, or infrastructure development is preferred. Experience in data aggregation and analysis. Knowledge of business and management principles involved in strategic planning, leadership technique, and coordination of people and resources. Knowledge of administrative procedures and systems including word processing, file and data management, and time management. Knowledge of principles, methods, procedures and evidence-based practices of behavioral health treatment, recovery, housing, and homelessness intervention. Demonstrated skills of critical thinking, active listening, verbal and written communication. Demonstrated skills in determining how systems work and how changes will affect outcomes. Skills in management of financial resources, analyzing program data to determine goal achievement and needed adjustments. Skills in facilitating interaction with contract agency staff to optimize program goal implementation while maintaining cordial working relationships. Skills in identifying measures or indicators of system performance and actions needed to improve or correct performance of the system. Ability to read, listen, and understand information and ideas presented in writing and verbally. Ability to communicate information and ideas verbally and in writing. Ability to identify or detect patterns in verbal and written information. Ability to manage multiple contracts, projects, and priorities simultaneously.
Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.