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Manager Of Customer Operations Jobs (NOW HIRING)

Sellers Hub

Customer Operations Analyst

Los Angeles, CA · On-site

... of making sure clients receive accurate and timely freight audits. A real growth seat: career paths from here lead toward Customer Success, Product Management, or Operations Leadership. What You Will ...

GEODIS

Customer Operations Representative

Brentwood, TN · On-site

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

ZT Systems

Customer Operations Analyst

Secaucus, NJ · On-site

... of experience in customer service, operations, supply chain, logistics, or a related field ... Ability to work effectively in a team environment and manage multiple tasks. Preferred ...

Flatiron Health

Customer Operations Analyst

We're looking for aCustomer Operations Analyst to help us accomplish our mission to improve and ... management. Customer Success * Serve as the primary point of contact for a segment of accounts ...

ReNue Pharmacy

Customer Operations Analyst

Irving, TX · On-site

$21 - $23/hr

... of the ReUnite Rx brand for patients, clinics, and pharmacy partners. This role listens to and ... • Customer relationship management experience, ideally with patients or other healthcare ...

Securly

Director of Customer Success Operations

You'll lead our CS Ops and Renewals function - a CS Ops Manager, a CS Ops Specialist, and a team of Renewals Specialists - and own Vitally, our Customer Success platform, as the operational backbone ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its ... The Customer Operations Associate is directly responsible for driving automation, optimizing ...

Addison Group

Customer Operations Lead Specialist

IL · On-site

$83K - $85K/yr

Customer Operations Lead Specialist Industry: Membership Association Location (city, state ... M reporting tools, D365 dashboards, and/or Power BI. * Associate degree with five or more years of ...

ISEE

Operations Manager - Site Lead

Dallas, TX

The Operations Manager - Site Lead will assist and drive activities related to a variety of customer operations (such as on-site pilots, Proofs of Concept, rollouts, etc.) and ensure smooth ...

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Manager Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role with salaries that vary based on industry, location, and company size. In general, it offers competitive compensation, especially when combined with experience, leadership skills, and relevant certifications. Salaries often range from moderate to well above average for managerial positions in customer service and operations.

What cities are hiring for Manager Of Customer Operations jobs?

Cities with the most Manager Of Customer Operations job openings:

What are the most commonly searched types of Of Customer Operations jobs?

The most popular types of Of Customer Operations jobs are:

What states have the most Manager Of Customer Operations jobs?

States with the most job openings for Manager Of Customer Operations jobs include:

What are popular job titles related to Manager Of Customer Operations jobs?

For Manager Of Customer Operations jobs, the most frequently searched job titles are:

Manager Of Customer Operations jobs near you

Customer Operations Analyst

Los Angeles, CA • On-site

Sellers Hub
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Sellers Hubexternal

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

Customer Operations Analyst

Our client is a Y Combinator-backed logistics technology company automating complex freight transactions for shippers. Founded in 2018, Series A funded ($15M raised), with a tight team of about 35 based in Los Angeles and thousands of daily active users on the platform. International, inclusive culture in full growth phase.

The Role

The Customer Operations Analyst runs the back-end audit operations for client accounts, at the forefront of making sure clients receive accurate and timely freight audits. A real growth seat: career paths from here lead toward Customer Success, Product Management, or Operations Leadership.

What You Will Do

  • Oversee the day-to-day audit process for client freight invoices across specific books of business.
  • Watch the data and the KPIs; keep the audit and dispute process running and as automated as possible.
  • Manage vendor onboarding, EDI integration, standard operating procedures, and customization.
  • Support clients by managing disputes, claims, and billing exceptions.
  • Collaborate cross-functionally with Customer Success, Product, and Engineering.
  • Ensure everything sold to the client is being executed and delivered.

What We Are Looking For

  • 1 to 2 years of international logistics experience (ocean and drayage exposure ideal; you will work primarily with vendors). Freight forwarding background is a strong fit.
  • Problem solvers with an entrepreneurial mindset.
  • Strong analytical capabilities for data collection and analysis.
  • Technology proficiency and a passion for using tools to improve processes.
  • Excellent written and verbal communication.
  • Hustle, enthusiasm, figure-it-out factor: someone who moves fast and wants startup culture.

Nice to Have

  • D&D audit and accounts payable experience.
  • EDI integration background.

Location

  • Los Angeles, in person. Meaningful training and ramp-up with the team.

Benefits

  • Medical benefits, unlimited PTO, flexible work environment.

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