ZipRecruiter

Log In

1

Manager Of Customer Operations Jobs in Ohio (NOW HIRING)

Socket.dev

Head of Customer Operations

Brooklyn, OH · On-site

$150 - $210/hr

We are looking for a Head of Customer Operations to own everything that happens after a customer ... Own performance of our remote teleoperation team and manage their impact on our customer experience.

New

Steer

Manager of Customer Success

Akron, OH · Remote

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success ... Your mission is to professionalize our CS operations by building a unified "Account Health ...

American Line Builders

Be Seen First

Customer Operations Specialist

Cincinnati, OH · On-site

$45K/yr

... Manager. Duties included processing accounts receivables in our electronic payroll reporting ... of contact to members and other industry stakeholders, and overseeing additional projects as ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

Customer Operations

Administrative Assistant

Blue Ash, OH · On-site

$20 - $33.40/hr

Coordinate management schedules, appointments and travel arrangements for efficient operations ... Knowledge of office equipment such as computers, telephones, copiers, fax, calculator, etc. * Basic ...

Panelmatic

The Manager of Building Operations ensures a safe, efficient environment for employees, vendors, and customers. They will blend expertise in buildings, equipment, and facility support systems to ...

Panelmatic

The Manager of Building Operations ensures a safe, efficient environment for employees, vendors, and customers. They will blend expertise in buildings, equipment, and facility support systems to ...

next page

Showing results 1-20

All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Ohio

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What are the most commonly searched types of Of Customer Operations jobs in Ohio? The most popular types of Of Customer Operations jobs in Ohio are:
What cities in Ohio are hiring for Manager Of Customer Operations jobs? Cities in Ohio with the most Manager Of Customer Operations job openings:
Manager Of Customer Operations jobs near you

Head of Customer Operations

Socket.dev

Brooklyn, OH • On-site

$150 - $210/hr

Other

Posted 3 days ago

New

Job description

We are looking for a Head of Customer Operations to own everything that happens after a customer signs. You will inherit Ultra's ~10 person post-sale organization - field deployment, support, and customer success - and build it to match our quickly growing customer base. The role is both operational and strategic: you'll own deployment process as well as retention performance. You do not need to be a technical expert, but you do need to know how to build and lead a team of deployment and support experts while maintaining a culture of excellence that obsesses over the customer experience.


What you'll ownCustomer trust and retention
  • Own gross retention across SMB and Enterprise accounts; know every customer's economics, risk profile and have a scalable process for tracking their metrics.
  • Read sentiment early — act before, not after, a customer is considering contract renewal or expansion
  • Understand how to build trust with reliable, consistent communication and performance.
  • Run a regular cadence of business reviews with our customers to ensure we are meeting their goals.

Post-sale deployment
  • Take full ownership of the deployment from planning to delivery.
  • Drive down cost-to-serve through scalable tooling and processes.
  • Own performance of our remote teleoperation team and manage their impact on our customer experience.

Fleet performance
  • Know how every robot in the fleet is performing relative to KPIs, and hold the org to that standard.
  • Use qualitative as well as intervention and fault data to bring the voice of our customers to the hardware and software teams.
  • Anticipate where the service model breaks at scale, and fix it before it breaks.

Building the team
  • Own the hiring plan; define roles, scorecards, and ramp plans. Run the interview loops yourself.
  • Invest in and train your team to consistently surprise and delight our customers.
What we're looking for
  • 7+ years across customer-facing and operational roles
  • Evidence of strategic ownership, not just execution: you've reshaped a service model, restructured an at-risk project, and made the difficult calls needed to protect long-term relationships
  • Recent hands-on experience in a directly relevant field, you've personally owned accounts and run deployments in the last three years.
  • Experience with hardware products and services - robotics, automation, industrial equipment, logistics, or field-deployed hardware.
  • Enterprise credibility: you've sat across from a Fortune 500 operations or procurement leaders and held your ground.
  • Willingness to travel up to 25% of the time to customer sites.

Helpful: warehouse fulfillment or 3PL domain experience; WMS/WES integration and enterprise IT review cycles; standing up a customer success or field service tool stack.


Probably not a fit if: your last two roles were purely managerial and you want to stay there; your product experience is entirely software with no hardware; you need mature process and clean data to operate; travel is a dealbreaker.

#J-18808-Ljbffr

Apply