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Manager Of Customer Operations Jobs in Ohio (NOW HIRING)

Socket.dev

Director of Customer Service

Bowling Green, OH · On-site

$90 - $130/hr

Description Manages the Customer Service Team activities and interacts with other inner company ... Provide performance measurement reports for the Customer Service operation to ensure performance ...

CWCC, Inc.

Manager of Center Operations

Dayton, OH

$25 - $32/hr

About This Role The Manager of Center Operations oversees the planning, organization, implementation, coordination, and control of the childcare program. This includes making independent judgments ...

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All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Ohio

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What are the most commonly searched types of Of Customer Operations jobs in Ohio? The most popular types of Of Customer Operations jobs in Ohio are:
What cities in Ohio are hiring for Manager Of Customer Operations jobs? Cities in Ohio with the most Manager Of Customer Operations job openings:
Manager Of Customer Operations jobs near you

Manager of Building Operations

Panelmatic

Brookfield, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.
Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.
Job Summary:
Panelmatic is seeking a detail-oriented experienced Manager of Building Operations for overseeing the Brookfield and Youngstown locations. The Manager of Building Operations ensures a safe, efficient environment for employees, vendors, and customers. They will blend expertise in buildings, equipment, and facility support systems to maintain existing operations and lead projects from concept through completion for the realization of an aggressive production ramp plan. An ideal candidate will manage vendor partnerships, work closely with internal teams, and support ongoing business operations while simultaneously leading the systems and facilities projects needed to meet our growth objectives.
Requirements
Job Duties:
  • Lead and manage capital and operational projects from planning and design through construction, commissioning, and closeout
  • Coordinate all phases of construction and improvement initiatives, ensuring alignment with budget, schedule, and operational priorities
  • Partner with internal stakeholders-including executive teams, workplace experience, and operations-to support space planning, special projects, and vendor management
  • Manage vendor relationships with a focus on service quality, responsiveness, and continuous improvement.
  • Negotiate contracts with consultants, contractors, and service providers to achieve best value and high performance.
  • Develop, manage, and forecast capital (CapEx) and operating (OpEx) budgets, ensuring cost control and accountability
  • Maintain working knowledge of building systems (HVAC, electrical, plumbing, life safety) to support informed decision-making and issue resolution
  • Produce clear and professional documentation including scopes of work, project reports, schedules, and operational updates.
  • Ensure compliance with applicable building codes, safety standards, and internal policies

Minimum Qualifications:
  • Minimum of 5+ years of experience in building operations, facilities management, construction management, or a related field.
  • Knowledge of building systems including regulatory requirements for utilities, fire, and security
  • Strong understanding of manufacturing processes and best practices
  • Familiarity with lean manufacturing principles
  • Experience managing capital projects, vendor contracts, and budgets in a complex or high-profile environment.
  • Excellent problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • High school diploma or equivalent
  • Strong organizational and multitasking abilities
  • Proficient in Microsoft Office Suite
  • Knowledge of manufacturing safety standards
  • Acute attention to detail
  • Optimizing efficiencies
  • Ability to work effectively both independently and in a team
  • Time management skills

Preferred Qualifications:
  • Demonstrated experience managing large scale capital projects while ongoing production requirements are being met
  • Engineering degree or a minimum of 10+ years of experience in building operations, facilities management, construction management or a related field

Benefits
  • Medical, dental, vision, HSA, term life, AD&D, STD, LTD
  • 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
  • 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
  • 401(k) contributions matched 100% up to 4%
  • Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
  • PTO and paid holidays provided
  • Career advancement opportunities
  • Competitive wages
  • Family-friendly environment with average employee tenure above five years

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