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Manager Of Customer Operations Jobs in California

Hertz

Customer Operations Manager

Fresno, CA · On-site

$70K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

TEKsystems

Customer Operations Manager

Concord, CA · On-site

$49.04 - $67.31/hr

Customer Operations Manager Location: Concord, CA, 94520 Start Date: September 28th About the ... Lead the day-to-day operations of Retail Delivery production and specialized services teams.

TEKsystems

Customer Operations Manager

Concord, CA

$49.04 - $67.31/hr

Customer Operations Manager Location: Concord, CA, 94520 Start Date: September 28th About the ... Lead the day-to-day operations of Retail Delivery production and specialized services teams.

Persona

Customer Operations Manager

San Francisco, CA · On-site

$157K/yr

Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world's most ... About the Role As the first Customer Operations Manager for our Post‑Sales team, you'll partner ...

Lassie

Customer Operations

San Francisco, CA · On-site

Customer Operations Role Our mission is to help small businesses run themselves. We're starting ... handful of conversations with our team and founders. If there is mutual excitement, we'll invite ...

Lassie, Inc

Customer Operations

San Francisco, CA · On-site

About the role Customer Operations helps doctors' offices get live with Lassie and see value ... handful of conversations with our team and founders. If there is mutual excitement, we'll invite ...

Lassie

Customer Operations

San Francisco, CA · On-site

About the role Customer Operations helps doctors' offices get live with Lassie and see value ... handful of conversations with our team and founders. If there is mutual excitement, we'll invite ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site

$100K - $250K/yr

What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer ... of billing and payments workflows (refunds, disputes, subscriptions) * Experience managing other ...

Anritsu

Customer Operations Representative

Morgan Hill, CA · On-site

$54K - $80K/yr

Keep management informed of any changes or significant concerns that impact the department. * Reporting to the Customer Operations Supervisor based in Morgan Hill, CA Requirements: Essential: * Be ...

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Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role with salaries that vary based on industry, location, and company size. In general, it offers competitive compensation, especially when combined with experience, leadership skills, and relevant certifications. Salaries often range from moderate to well above average for managerial positions in customer service and operations.

What are the most commonly searched types of Of Customer Operations jobs in California?

The most popular types of Of Customer Operations jobs in California are:

What cities in California are hiring for Manager Of Customer Operations jobs?

Cities in California with the most Manager Of Customer Operations job openings:

Manager Of Customer Operations jobs near you

Head of Customer Operations

Los Angeles, CA • On-site

SpringTime Ventures
Investment Clubs and Venture Capital Companies • 1 - 10 employees
Learn more about SpringTime Venturesexternal

Other

Medical, PTO

Re-posted 8 days ago

Key responsibilities

  • Own the operational strategy for freight audit services and define how to scale, automate, and deliver quality across the customer base.

  • Build, develop, and lead a team of Customer Operations Analysts and Logistics Team members, optimizing organizational structure to support growth.

  • Design repeatable, automation-first processes, define SLAs, and establish key metrics to support operational efficiency.

Job description

BLUECARGO

BlueCargo is revolutionizing the logistics industry with solutions that streamline freight audit processes and track millions of containers worldwide. Founded by two female entrepreneurs from Y Combinator's 2018 batch and backed by a Series A in 2022, we have strong product-market fit, an established platform, and thousands of daily active users, and we're entering our next phase of growth.

If transforming logistics with cutting-edge technology excites you, we'd love to connect. We're looking for a seasoned operations leader to own and scale the customer-supporting function of the business.

Opportunity Overview Role Overview

As Head of Customer Operations, you'll set the strategic direction for our freight audit service; defining how we scale, automate, and deliver exceptional quality across our enterprise customer base. You'll lead a growing team, shape our operational infrastructure, and partner directly with the founders to drive company-wide execution.

This is a high-leverage role for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.

Key Responsibilities
  • Own Operational Strategy: Set the vision and execution plan for freight audit operations across our customer portfolio.
  • Build & Scale the Team: Recruit, develop, and lead a team of Customer Operations Analysts and our Logistics Team; optimize the org structure to support 2-3x volume growth.
  • Architect Systems for Scale: Design repeatable, automation-first processes; define SLAs and the metrics that matter.
  • Drive Cross-Functional Alignment: Act as the operational voice in product, engineering, and business team discussions; identifying where automation unlocks efficiency and where the human in the loop is irreplaceable.
  • Own the Numbers: Build and own the operational OKR framework; surface insights and lead resolution when performance trends off-track.
  • Partner with Leadership: Contribute to company strategy, resource planning, and long-term decisions around scaling our service offering.
Ramp Plan
  • You step into the seat of our team firsthand by managing your own portfolio for 3-6 months before replacing yourself long term as you scale the team for success.
Qualifications

We're looking for operators who build; problem solvers with the range to think strategically and the bias to execute:

  • 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers.
  • Proven track record building scalable systems and teams in a high-growth environment.
  • Strategic thinker who can translate ambiguity into clear priorities and action.
  • Deep fluency in operational OKRs and a data-driven approach to decision-making.
  • Strong executive presence and communication skills; comfortable influencing across Product, Engineering, CS, and the C-suite.
  • Startup experience preferred; you thrive without a playbook.
What We Offer
  • A seat at the table in a YC-backed company on a strong growth trajectory
  • Medical benefits, unlimited PTO, and a flexible work environment
  • An international, inclusive team that values collaboration and personal growth
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