ZipRecruiter

Log In

1

Manager End User Computing Jobs in Raleigh, NC (NOW HIRING)

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Working closely with senior team members, this role offers hands-on experience across end- user support, endpoint management, Microsoft technologies, and enterprise IT operations while providing ...

previous page

Showing results 41-60

All JobsEnd User Computing JobsManager End User Computing JobsManager End User Computing Jobs in Raleigh, NC

Manager End User Computing information

See Raleigh, NC salary details

$72.9K

$116.7K

$152.6K

How much do manager end user computing jobs pay per year?

As of Sep 7, 2026, the average yearly pay for manager end user computing in Raleigh, NC is $116,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,200.00 and $113,200.00 per year, depending on experience, location, and employer.

What is a manager end user computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What are the key skills and qualifications needed to thrive as a manager end user computing?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a manager end user computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are popular job titles related to Manager End User Computing jobs in Raleigh, NC?

For Manager End User Computing jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Manager End User Computing jobs in Raleigh, NC look for?

The top searched job categories for Manager End User Computing jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager End User Computing jobs?

Cities near Raleigh, NC with the most Manager End User Computing job openings:

Manager End User Computing jobs near you

Service Desk Analyst

Dillon Supply Company Inc.

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Re-posted 10 days ago

Job description

Service Desk Analyst (Hybrid - Raleigh, NC)
Location: Raleigh, NC
Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support
Schedule: Eastern Time, Monday-Friday. Shifts may vary between 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, or 9:00 AM-6:00 PM based on business coverage requirements.
Position Summary
We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ideal for an early-to-mid career IT professional who is passionate about technology, customer service, and continuous learning.
The successful candidate will provide frontline technical support, resolve common IT issues, log and manage support tickets, and escalate complex problems when needed. Working closely with senior team members, this role offers hands-on experience across end-
user support, endpoint management, Microsoft technologies, and enterprise IT operations while providing opportunities for mentorship and career growth.
Key Responsibilities
End User Support
  • Provide first & second-level technical support via phone, email, chat, and ticketing systems.
  • Assist users with hardware, software, mobile devices, printers, and basic network connectivity issues.
  • Guide users through troubleshooting steps and ensure timely issue resolution with a strong focus on customer service.
  • Support onboarding and offboarding activities, including user account provisioning and device setup.

Incident & Request Management
  • Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus.
  • Maintain accurate ticket documentation and communicate status updates to users.
  • Escalate unresolved or complex issues to vendor support and/or senior team members as needed.

User & Device Administration
  • Perform password resets and account administration using Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 tools.
  • Configure and deploy desktops, laptops, mobile devices, and peripherals.
  • Create, deploy, manage approved software packages.
  • Assist with inventory tracking, device lifecycle management, and asset management processes.
  • Remotely connect and manage end-user devices via ScreenConnect, ManageEngine Desktop Central, or Microsoft Intune.

Documentation & Continuous Improvement
  • Create and maintain knowledge base articles, user guides, and technical documentation.
  • Identify recurring issues and contribute to process improvements and support efficiency initiatives.
  • Participate in training opportunities and collaborate with team members to expand technical knowledge and skills.

Qualifications
Required
  • 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Basic understanding of:
    • Windows 10/11 operating systems
    • Microsoft 365 applications
    • Mobile devices and hardware troubleshooting
    • Printers, peripherals, and network connectivity concepts
  • Ability to learn new technologies quickly and work effectively in a team environment.
  • Strong organizational skills with the ability to manage multiple priorities.

Preferred
  • Experience with:
    • ITSM/Ticketing Platforms - ManageEngine ServiceDesk Plus
    • Microsoft 365 and Entra ID (Azure AD)
    • Active Directory user administration
    • Remote support tools
  • Associate degree or technical diploma in Information Technology, Computer Science, or a related field.
  • Entry-level certifications such as:
    • CompTIA A+
    • CompTIA Network+
    • Microsoft Fundamentals certifications
    • ITIL 4 Foundation

Why Join Us?
This role offers the opportunity to join a growing North American IT organization and build a strong foundation for a long-term IT career. You will gain exposure to enterprise technologies, collaborate with teams across the United States and Canada, and receive mentorship from experienced IT professionals while helping deliver exceptional support and service to the business.

Apply