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Manager Contingent Workforce Management Jobs (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

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Eastridge Workforce Solutions

Onsite Manager

Plano, TX · On-site

$65K - $71K/yr

This role is responsible for overseeing the day-to-day operations of a high-volume contingent workforce, including employee relations, onboarding and compliance, client relationship management ...

Eastridge Workforce Solutions

Onsite Manager

Plano, TX · On-site

$65K - $71K/yr

This role is responsible for overseeing the day-to-day operations of a high-volume contingent workforce, including employee relations, onboarding and compliance, client relationship management ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Job offers are contingent on drug screening results. (Does not apply in Canada) REASONABLE ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Job offers are contingent on background/security investigation results. * Must be willing to submit ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Job offers are contingent on drug screening results. (Does not apply in Canada) REASONABLE ...

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance tracking, and scheduling processes across U.S. and Canadian operations, with a strong focus on UKG and ...

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance tracking, and scheduling processes across U.S. and Canadian operations, with a strong focus on UKG and ...

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter expert for timekeeping, attendance tracking, and scheduling across U.S. and Canadian operations, with a ...

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All JobsManager Contingent Workforce Management Jobs

Manager Contingent Workforce Management information

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$27.5K

$81.7K

$137.5K

How much do manager contingent workforce management jobs pay per year?

As of Jun 28, 2026, the average yearly pay for manager contingent workforce management in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Contingent Workforce Management vs Contingent Workforce Specialist?

AspectManager Contingent Workforce ManagementContingent Workforce Specialist
CredentialsTypically requires experience in workforce management, certifications like PMP or staffing certificationsOften holds staffing or HR certifications, with specialized knowledge in contingent labor
Work EnvironmentManages teams, oversees vendor relationships, and develops workforce strategiesFocuses on sourcing, onboarding, and managing contingent workers directly
Employer & Industry UsageUsed in large organizations across industries for strategic workforce planningCommon in staffing agencies and HR departments handling temporary staffing

The Manager Contingent Workforce Management oversees the entire contingent workforce strategy, vendor relations, and team management, while the Contingent Workforce Specialist handles the day-to-day sourcing, onboarding, and management of temporary workers. Both roles are essential but differ in scope and seniority.

More about Manager Contingent Workforce Management jobs
What cities are hiring for Manager Contingent Workforce Management jobs? Cities with the most Manager Contingent Workforce Management job openings:
What are the most commonly searched types of Contingent Workforce Management jobs? The most popular types of Contingent Workforce Management jobs are:
What states have the most Manager Contingent Workforce Management jobs? States with the most job openings for Manager Contingent Workforce Management jobs include:
What job categories do people searching Manager Contingent Workforce Management jobs look for? The top searched job categories for Manager Contingent Workforce Management jobs are:
Manager Contingent Workforce Management jobs near you
Infographic showing various Manager Contingent Workforce Management job openings in the United States as of June 2026, with employment types broken down into 27% Full Time, and 73% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Manager, Workforce Management

Everwise Credit Union

South Bend, IN • On-site

Full-time

Posted 14 days ago

Job description

Job Description:
Position Summary:
The Manager, Workforce Management leads the strategy, development, and execution of workforce planning for the Member Experience Center (MxC). This role is responsible for building and maturing the WFM function by ensuring optimal staffing levels, scheduling practices, and real-time management strategies that enable consistent, high-quality member service experiences while optimizing labor efficiency. The incumbent partners closely with MxC leadership and collaborate with HR and Finance as needed, to translate business goals into staffing strategies that support service level, abandonment, and efficiency targets across multiple communication channels.
Primary Responsibilities & Duties:
Workforce Strategy & Capacity Planning
  • Establish and lead the Workforce Management strategy and operating model.
  • Develop long-range staffing plans aligned with growth, seasonality, and strategic initiatives.
  • Build and maintain hiring and capacity plans including attrition, shrinkage, and training impacts.
  • Recommend service level targets and staffing strategies based on business goals.
  • Lead scenario planning for new initiatives, product launches, and marketing campaigns.

Forecasting & Demand Planning
  • Develop and maintain short- and long-term forecasts across voice and digital channels.
  • Identify drivers of contact demand and partner with business teams to anticipate volume changes.
  • Continuously improve forecast accuracy through analytics and modeling enhancements.

Scheduling & Optimization
  • Oversee creation and optimization of agent schedules aligned with forecasted demand.
  • Manage shift bidding, time-off planning, and intraday staffing strategies.
  • Drive multi-skill and multi-channel scheduling strategies to maximize flexibility and efficiency.
  • Develop and maintain shrinkage assumptions and staffing models.

Real-Time Workforce Management
  • Lead real-time management to ensure schedule adherence, service level performance, and operational responsiveness.
  • Establish escalation and communication protocols for intraday performance risks.
  • Recommend routing or operational adjustments based on performance trends.

Labor Planning & Collaboration
  • Partner with Member Experience Center leadership to support labor planning, staffing models, and hiring recommendations; collaborate with Finance and HR as needed.
  • Analyze labor utilization, occupancy, and overtime to identify efficiency opportunities.
  • Provide recommendations to balance service performance with operational efficiency.

Reporting, Analytics & Leadership Communication
  • Develop and deliver WFM dashboards and leadership reporting.
  • Translate operational performance into actionable insights.
  • Present staffing strategies, risks, and performance trends to leadership.

Technology & Continuous Improvement
  • Own WFM technology strategy and system administration (NICE, Verint, Genesys, Calabrio, or similar platforms).
  • Identify and implement process improvements and automation opportunities.
  • Ensure data accuracy and integrity across WFM platforms.

Team Leadership & Development
  • Build, lead, and develop the Workforce Management team.
  • Establish standards, processes, and governance for the WFM function.
  • Foster a culture of accountability, accuracy, and continuous improvement.

Business Continuity & Peak Planning
  • Develop contingency staffing plans for outages, emergencies, and seasonal demand.
  • Lead peak planning and special event staffing strategies

Knowledge/ Skills:
  • Strong analytical and quantitative skills with the ability to translate data into actionable insights, including workforce modeling, queueing theory, and contact center staffing methodologies.
  • Deep understanding of contact center operations and performance metrics.
  • Ability to influence and partner with leadership.
  • Strong communication and presentation skills.
  • Advanced Excel skills and experience with BI tools (Power BI, Tableau, etc.).
  • Experience with enterprise WFM platforms (NICE, Verint, Genesys, Calabrio, or similar).
  • Delivers strong results in a fast-paced environment with a high volume of member interactions (inbound, chat, video, outbound, etc.).

Minimum Requirements:
  • Bachelor's degree in Business, Operations, Analytics, related field or equivalent experience.
  • 4+ years of Workforce Management experience in a contact center environment.
  • 2+ years of leadership experience.
  • Strong knowledge of contact center operations.
  • Variability in hours, including weekend and holiday hours.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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