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Manager Call Center Supervisor Jobs (NOW HIRING)

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

Broadridge

Manager, Call Center

Edgewood, NY

Manage call center-client interactions, including performance feedback, calibration sessions, and continuous improvement efforts. * Respond to and resolve complex internal and external inquiries ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

DEPARTMENT - Workforce Development SUPERVISOR - Community Engagement/Business Manager Gesher Human ... GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... Center Supervisor to lead the unit's telephone and appointment operations. The Supervisor will ... managing scheduling to meet call volume demands and minimize hold times and missed contacts ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

... Center Supervisor to lead the unit's telephone and appointment operations. The Supervisor will ... managing scheduling to meet call volume demands and minimize hold times and missed contacts -Review ...

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor will lead a medium-sized team of 11-30 agents providing ... Manage scheduling to optimize coverage and productivity * Ensure quality assurance standards are ...

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Manager Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do manager call center supervisor jobs pay per year?

As of Jul 4, 2026, the average yearly pay for manager call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a Manager Call Center Supervisor do?

A Manager Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service representatives meet performance standards and deliver excellent customer support. They are responsible for training and coaching staff, monitoring calls for quality assurance, and implementing policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, analyze call center metrics, and report on team performance to senior management. Their leadership helps maintain a productive and positive work environment.

How do Manager Call Center Supervisors typically balance team performance management with individual staff development?

Manager Call Center Supervisors are responsible for both driving overall team results and supporting the growth of individual agents. They achieve this by setting clear performance metrics, regularly monitoring call quality, and providing constructive feedback during one-on-one coaching sessions. Additionally, they identify skill gaps and organize targeted training or mentoring opportunities. Balancing these priorities requires strong organizational skills and a proactive approach to communication, ensuring both team goals and individual career aspirations are addressed.

What are the key skills and qualifications needed to thrive as a Manager Call Center Supervisor, and why are they important?

To thrive as a Manager Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and a background in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams and foster a positive work environment. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving organizational goals in a fast-paced call center setting.

What is the difference between Manager Call Center Supervisor vs Call Center Team Lead?

AspectManager Call Center SupervisorCall Center Team Lead
ResponsibilitiesOversees multiple teams, manages operations, implements policiesGuides team members, handles daily issues, supports supervisors
Required CredentialsTypically requires a bachelor's degree, experience in call center managementOften requires experience in call center roles, some leadership skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice or call floor, direct team interaction
Industry UsageCommonly used in large call centers and customer service operationsUsed in smaller teams or departments within call centers

The Manager Call Center Supervisor focuses on overseeing entire call center operations and managing multiple teams, while the Call Center Team Lead directly supports team members and handles daily operational issues. Both roles require call center experience, but the supervisor typically has more managerial responsibilities and strategic duties.

What cities are hiring for Manager Call Center Supervisor jobs? Cities with the most Manager Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Manager Call Center Supervisor jobs? States with the most job openings for Manager Call Center Supervisor jobs include:
Manager Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Virgin Hotels

Las Vegas, NV • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

YOUR MISSION (The Job Description)

The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and procedures. This position ensures the efficient selling and booking of hotel rooms, maximizing occupancy and revenue at Virgin Hotels Las Vegas; provides the highest quality of service to external and internal guests; and is accountable for all necessary audits/controls to protect and account for the revenue flow of advanced deposits.

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