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Manager Call Center Supervisor Jobs (NOW HIRING)

Mystic Lake

Call Center Supervisor

Prior Lake, MN

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest ...

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and continuous improvement efforts. * Respond to and resolve complex internal and external inquiries ...

Turning Point for God

Call Center Supervisor

Santee, CA

$28 - $32/hr

The position reports directly to the Customer Service Manager. Responsibilities: * Coordinates with other Call Center Supervisors on mirrored duties. * Advising and coaching direct reports through ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

This is a management-level position ideal for individuals with prior experience in customer service ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

Turning Point for God

Call Center Supervisor

Santee, CA · On-site

$28 - $32/hr

The position reports directly to the Customer Service Manager. Responsibilities: * Coordinates with other Call Center Supervisors on mirrored duties. * Advising and coaching direct reports through ...

Keefe Group

Call Center Supervisor

Saint Louis, MO

... The Call Center Supervisor is responsible for the daily coaching and development of Customer ... Manage a team of associates by coaching, evaluating metrics and monitoring calls. * Manage and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

This is a management-level position ideal for individuals with prior experience in customer service ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

MCI Careers

Call Center Supervisor

Savannah, GA

This is a management-level position ideal for individuals with prior experience in customer service ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

This is a management-level position ideal for individuals with prior experience in customer service ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

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Manager Call Center Supervisor information

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How much do manager call center supervisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for manager call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a Manager Call Center Supervisor do?

A Manager Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service representatives meet performance standards and deliver excellent customer support. They are responsible for training and coaching staff, monitoring calls for quality assurance, and implementing policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, analyze call center metrics, and report on team performance to senior management. Their leadership helps maintain a productive and positive work environment.

How do Manager Call Center Supervisors typically balance team performance management with individual staff development?

Manager Call Center Supervisors are responsible for both driving overall team results and supporting the growth of individual agents. They achieve this by setting clear performance metrics, regularly monitoring call quality, and providing constructive feedback during one-on-one coaching sessions. Additionally, they identify skill gaps and organize targeted training or mentoring opportunities. Balancing these priorities requires strong organizational skills and a proactive approach to communication, ensuring both team goals and individual career aspirations are addressed.

What are the key skills and qualifications needed to thrive as a Manager Call Center Supervisor, and why are they important?

To thrive as a Manager Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and a background in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams and foster a positive work environment. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving organizational goals in a fast-paced call center setting.

What is the difference between Manager Call Center Supervisor vs Call Center Team Lead?

AspectManager Call Center SupervisorCall Center Team Lead
ResponsibilitiesOversees multiple teams, manages operations, implements policiesGuides team members, handles daily issues, supports supervisors
Required CredentialsTypically requires a bachelor's degree, experience in call center managementOften requires experience in call center roles, some leadership skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice or call floor, direct team interaction
Industry UsageCommonly used in large call centers and customer service operationsUsed in smaller teams or departments within call centers

The Manager Call Center Supervisor focuses on overseeing entire call center operations and managing multiple teams, while the Call Center Team Lead directly supports team members and handles daily operational issues. Both roles require call center experience, but the supervisor typically has more managerial responsibilities and strategic duties.

What cities are hiring for Manager Call Center Supervisor jobs? Cities with the most Manager Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Manager Call Center Supervisor jobs? States with the most job openings for Manager Call Center Supervisor jobs include:
Manager Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Mystic Lake

Prior Lake, MN

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Mystic Lake Casino Hotel rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

17th of 135 rated casinos

Job description

Are you looking to elevate your leadership skills? Come join our premier casino resort and entertainment destination as a Call Center Supervisor ensuring all guests have a memorable experience. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview: Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department’s high guest service standards and performance requirements.

Empower Your Future: The Work You’ll Lead:

  • Coordinates call center workflow/activities to achieve expected volume.
  • Intercedes on incoming telephone calls with difficult guests and/or calls requiring in-depth knowledge or assistance.
  • Monitors calls to ensure that performance standards are being met.
  • Maintains scheduling, department orientation, and training for all call center team members. Coaches team members to ensure a pleasant guest experience and effective operations within a fast paced, high-volume environment. Provides guidance and direction to team members including setting performance standards.
  • Interviews, selects, hires and promotes team members. Completes performance appraisals and administers disciplinary action and maintains team member performance notes.
  • Provides call center operations information to team members in a timely manner. Keeps current with all casino and hotel promotions.
  • Ensures that shift checklists and call center reports are being completed on a daily basis.
  • Monitors, audits and balances multiple systems for the department. Conducts daily system audits to ensure accurate inventory of rooms and promotional offers (CIC, Opera, Myfidelio, and CMP).
  • Conducts daily shift meetings.
  • Communicates call center information to affected departments.
  • Finalizes group preparation according to their resume.

Job Requirements:

  • A combination of post-high school education and/or call center, hotel or leadership experience in a guest/client focused environment to equal 1 year.
  • Must be able to read, write, and speak English clearly.
  • Must be able to type 35 wpm.
  • Ability to communicate with a diverse population.
  • Proficient in word-processing, spread sheets, presentations, data base and electronic software.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

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