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Manager Call Center Supervisor Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs * Performs other duties as may be assigned by the Call Center Supervisor or Management Job ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

Maximus

Manager - Call Center

VA · On-site +1

General information Job Posting Title Manager - Call Center Date Tuesday, June 30, 2026 City Remote ... with Supervisory team in relation to reviews and corrections of calls monitored. - Monitor ...

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Manager Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do manager call center supervisor jobs pay per year?

As of Jul 4, 2026, the average yearly pay for manager call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a Manager Call Center Supervisor do?

A Manager Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service representatives meet performance standards and deliver excellent customer support. They are responsible for training and coaching staff, monitoring calls for quality assurance, and implementing policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, analyze call center metrics, and report on team performance to senior management. Their leadership helps maintain a productive and positive work environment.

How do Manager Call Center Supervisors typically balance team performance management with individual staff development?

Manager Call Center Supervisors are responsible for both driving overall team results and supporting the growth of individual agents. They achieve this by setting clear performance metrics, regularly monitoring call quality, and providing constructive feedback during one-on-one coaching sessions. Additionally, they identify skill gaps and organize targeted training or mentoring opportunities. Balancing these priorities requires strong organizational skills and a proactive approach to communication, ensuring both team goals and individual career aspirations are addressed.

What are the key skills and qualifications needed to thrive as a Manager Call Center Supervisor, and why are they important?

To thrive as a Manager Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and a background in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams and foster a positive work environment. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving organizational goals in a fast-paced call center setting.

What is the difference between Manager Call Center Supervisor vs Call Center Team Lead?

AspectManager Call Center SupervisorCall Center Team Lead
ResponsibilitiesOversees multiple teams, manages operations, implements policiesGuides team members, handles daily issues, supports supervisors
Required CredentialsTypically requires a bachelor's degree, experience in call center managementOften requires experience in call center roles, some leadership skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice or call floor, direct team interaction
Industry UsageCommonly used in large call centers and customer service operationsUsed in smaller teams or departments within call centers

The Manager Call Center Supervisor focuses on overseeing entire call center operations and managing multiple teams, while the Call Center Team Lead directly supports team members and handles daily operational issues. Both roles require call center experience, but the supervisor typically has more managerial responsibilities and strategic duties.

What cities are hiring for Manager Call Center Supervisor jobs? Cities with the most Manager Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Manager Call Center Supervisor jobs? States with the most job openings for Manager Call Center Supervisor jobs include:
Manager Call Center Supervisor jobs near you
Supervisor - Call Center

Supervisor - Call Center

MMC Group

Manhattan, NY • On-site

$36K - $42K/yr

Full-time

Posted 14 days ago

Job description

This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!


Job Responsibilities:


  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.

  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance

  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.

  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs

  • Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs

  • Performs other duties as may be assigned by the Call Center Supervisor or Management


Job Requirements


  • Associate's or Bachelor's degree from an accredited college or university

  • A minimum of one year of supervisory experience in a health or social services field

  • High school diploma or equivalency, or related customer service functions

  • Experience working with culturally and linguistically diverse populations in a courteous and effective manner