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Application Support Specialist (Security Systems) – RemoteOverview

We are seeking a highly skilled Application Support Specialist to support, maintain, and optimize enterprise-level security applications across global client environments. This role is critical in ensuring the reliability and performance of integrated systems such as access control, video surveillance, and other security technologies while delivering exceptional customer service.

This is a fully remote position, providing the flexibility to work from home with company-provided equipment.

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Key Responsibilities

• Provide advanced troubleshooting and root cause analysis for application and system issues to minimize downtime
• Support and maintain enterprise security platforms, including access control and video management systems
• Monitor system performance and ensure optimal functionality across customer environments
• Manage incidents through ticketing systems and follow structured incident response processes
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Deliver high-quality customer service and maintain strong client relationships
• Identify opportunities for system improvements and performance optimization

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Required Skills & Experience

• Strong troubleshooting and problem-solving skills in software and system environments
• Solid understanding of:
  • Software applications and enterprise systems
  • Networking fundamentals and database concepts
  • Security technologies (access control, video surveillance, integrations)
• Experience working with ticketing systems and monitoring tools
• Excellent communication skills with the ability to translate technical issues into clear solutions
• Strong customer service mindset with a focus on delivering a high-quality experience
• Ability to work independently in a remote environment while collaborating with cross-functional teams

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Technical Experience (Preferred)

Access Control Platforms:

• Honeywell Pro-Watch
• Software House
• Lenel
• Genetec
• AMAG

Video Management Systems (VMS):

• Honeywell MaxPro
• Genetec
• ExacqVision
• Milestone

Intercom Systems:

• Commend
• 2N
• Aiphone

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Nice to Have

• Experience supporting enterprise/global clients
• Knowledge of system integrations and security architecture
• Exposure to cybersecurity concepts within physical security systems

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Employee Value Proposition

• Cutting-Edge Technology: Work with leading enterprise security platforms and top-tier manufacturers
• High-Impact Role: Directly contribute to protecting people, assets, and infrastructure
• Career Growth: Exposure to complex systems, ongoing training, and advancement opportunities
• Strong Culture: Join a team built on technical excellence, integrity, and customer-first service
• Stable & Growing Industry: Security technology continues to evolve with innovation and demand

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Work Environment

• 100% Remote (Work From Home)
• Company-provided equipment (laptop, phone, and required tools)
• Collaborative, team-oriented environment with virtual support

Job Type & Location

This is a Contract to Hire position based out of West Palm Beach, FL.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.