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Loyalty Program Associate Jobs (NOW HIRING)

PGA TOUR Superstore

Sr. Manager, Loyalty

Roswell, GA · On-site

$116K - $153K/yr

This role will lead the evolution of our customer loyalty program, transforming it from a ... Every associate at every level in the organization is prohibited from engaging in any form of ...

Omni Hotels & Resorts

Loyalty Ambassador

Asheville, NC · On-site

$13.50 - $17/hr

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

Omni Hotels & Resorts

Loyalty Ambassador

Dallas, TX · On-site

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

Marriott

Manager, Global Loyalty Roadmap

Bethesda, MD · On-site

Manage loyalty champion programs focused on strengthening team culture and accelerating AI adoption through advocacy, enablement, and cross-team collaboration * Support associate engagement ...

Marriott

Senior Manager, Global Loyalty Roadmap

Bethesda, MD · On-site

$135K - $178K/yr

Manage loyalty champion programs focused on strengthening team culture and accelerating AI adoption through advocacy, enablement, and cross-team collaboration * Support associate engagement ...

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Loyalty Program Associate information

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$25K

$52.4K

$90.5K

How much do loyalty program associate jobs pay per year?

As of Jun 5, 2026, the average yearly pay for loyalty program associate in the United States is $52,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Associate, and why are they important?

To thrive as a Loyalty Program Associate, you need a solid understanding of customer relationship management, data analysis, and marketing principles, often backed by a degree in business, marketing, or a related field. Familiarity with CRM software, loyalty program management platforms, and basic data analytics tools is typically required. Strong communication skills, attention to detail, and a customer-focused mindset set top performers apart in this role. These skills are crucial for effectively engaging customers, optimizing program performance, and driving brand loyalty.

What does a Loyalty Program Associate do?

A Loyalty Program Associate is responsible for supporting and managing a company's customer loyalty program. Their duties typically include enrolling customers, answering questions about rewards, tracking member activity, and promoting program benefits to increase customer retention. They may also analyze customer feedback, generate reports on program performance, and collaborate with marketing teams to improve engagement strategies. This role is important for building long-term relationships with customers and ensuring they feel valued by the brand.

What are some common challenges faced by Loyalty Program Associates when engaging customers?

Loyalty Program Associates often face the challenge of effectively communicating the benefits of the program to customers who may be unfamiliar or skeptical. They need to tailor their approach to different customer personalities and ensure they stay updated on current promotions and program changes. Additionally, associates must collaborate closely with marketing and customer service teams to provide consistent and accurate information, making strong communication and adaptability key to overcoming these challenges.
What cities are hiring for Loyalty Program Associate jobs? Cities with the most Loyalty Program Associate job openings:
What are the most commonly searched types of Loyalty Program jobs? The most popular types of Loyalty Program jobs are:
What states have the most Loyalty Program Associate jobs? States with the most job openings for Loyalty Program Associate jobs include:
Loyalty Program Associate jobs near you
Infographic showing various Loyalty Program Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 18% Full Time, 59% Part Time, 2% Temporary, 19% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.
Sr. Manager, Loyalty

Sr. Manager, Loyalty

PGA TOUR Superstore

Roswell, GA • On-site

$116K - $153K/yr

Full-time

Posted 5 hours ago

PGA Tour Superstore rating

6.3

Company rating: 6.3 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

257th of 713 rated retailers

Job description

Overview
At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we're dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
The Sr. Manager of Loyalty will play a key role in shaping how our customers engage with our brand across digital and physical channels. This role will lead the evolution of our customer loyalty program, transforming it from a transactional rewards model into a relationship-driven ecosystem and define the mobile app strategy as the key enabler to deepen customer engagement, drive omnichannel growth, and increase customer lifetime value. This role will serve as the bridge between digital capabilities, in store experiences, and technology focusing on personalization, weaving loyalty benefits and offers into the shopping journey, and enriching the customer's relationship with PGA TOUR Superstore. This role involves researching market trends, prioritizing features for development and presenting insights and recommendations to senior leadership and a broad range of stakeholders across the organization. Collaboration with business partners and cross-functional teams is essential, necessitating exceptional communication skills, relationship building, and a thorough understanding of the supported business areas.
Duties and Responsibilities:
  • Loyalty Strategy & Growth:
  • Lead the strategic direction and ongoing optimization of the customer loyalty program to increase enrollment, engagement, and retention.
  • Develop and execute loyalty initiatives that connect in-store and online customer experiences.
  • Partner with analytics and marketing teams to measure loyalty performance and identify opportunities for program enhancements.
  • Define customer segmentation and personalized offer management strategies to target high-value segments and improve share of wallet.
  • Collaborate with CRM, marketing, and technology teams to deliver relevant offers, communications, and rewards across digital touchpoints.
  • Partner with technology teams to maximize the value of loyalty platform and tooling.
  • Mobile App Strategy & Experience:
  • Develop the strategic roadmap for the retailer's mobile app as a core customer engagement and commerce channel.
  • Identify and prioritize app features that enhance in-store and online shopping, loyalty engagement, and personalization.
  • Partner with ecommerce and business technology teams to deliver seamless customer experiences and interconnected digital journeys.
  • Define and track key KPIs such as app adoption, active users, session engagement, and omnichannel conversion.
  • Cross-Functional Leadership & Execution:
  • Partner with Marketing, Ecommerce, Merchandising, Operations, and Business Technology teams to align digital strategies with enterprise goals.
  • Serve as a thought leader for digital engagement, bringing best practices and emerging trends in loyalty, mobile, and omnichannel retail.
  • Manage business cases, budgets, and vendor relationships related to loyalty and app initiatives.
  • Present strategic updates and results to senior leadership, influencing direction through data-driven storytelling.

Qualifications and Skills Required:
  • 6-10 years of experience in digital experience, loyalty, CRM, or mobile product strategy, ideally within retail or consumer brands.
  • Proven success in scaling customer engagement programs that drive measurable business impact.
  • Deep understanding of omnichannel customer behavior, loyalty economics, and personalization strategies.
  • Experience with app-based engagement, digital experience road mapping, and agile product development processes.
  • Strong analytical skills with experience in data-driven decision-making using customer insights, KPIs, and experimentation.
  • Excellent cross-functional collaboration, communication, and leadership skills, including the ability to influence without direct authority.
  • Familiarity with CRM systems, CDPs, marketing automation platforms, and loyalty technologies.
  • Experience designing A/B tests and conducting statistical evaluations of performance.
  • Excellent multi-tasking, project management, and prioritization skills.
  • Working knowledge of Microsoft Excel and Power Point.

Work Environment and Physical Requirements:
  • Monday - Friday onsite, based out of our Roswell, GA Store Support Center. Flexibility to work extended and varied hours as needed.
  • Must be able to stand and/or sit for extended periods of time as the job is completed primarily at a desk each day. Variable desk heights are offered so alternatively sitting and/or standing at the desk is optional.

Travel:
  • Up to 10% of travel is required.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

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