Lockbox Payment Processor Jobs (NOW HIRING)

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Payment Processor is responsible for the accurate and timely processing of incoming payments, including lockbox and non-lockbox receipts, bank deposits, and reconciliation activities. This role serves as a key point of contact for payment-related troubleshooting and works cross-functionally with internal departments and clients to ensure smooth billing and payment operations.

• Troubleshoot and resolve payment posting issues in a timely and accurate manner
• Record non-lockbox payment receipts and process deposits into appropriate bank accounts Process checks using bank scanning equipment
• Reconcile lockbox transactions against monthly bank statements to ensure accuracy
• Consult with staff in other departments and with clients regarding billing and payment processing processes Prioritize daily workload to ensure the department consistently meets service level targets
• Send statements via email as needed
• Contact owners to update account information or inquire about payments Perform other duties as assigned by manager
• Plus other work-related tasks as needed

• High school diploma or equivalent required
• 1-3 years of experience in payment processing, accounts receivable related role
• Familiarity with lockbox processing, bank reconciliation, and remote deposit/check scanning procedures Strong attention to detail and accuracy when handling high-volume financial transactions
• Experience with CiraNet or similar community association/property management software is a plus Effective written and verbal communication skills for cross-departmental and client-facing interactions Ability to manage competing priorities, meet deadlines, and consistently achieve service level targets Strong computer skills including Microsoft Excel
• Ability to maintain confidentiality when handling sensitive financial and client information Customer service-oriented attitude

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits:

$23.00 to $25,00 per hour, depending on education and experience.

• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K Matching
• Employee Assistance Program (EAP)
• 11 Paid Holidays