Retail Lockbox Jobs (NOW HIRING)

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

The Retail Lockbox Supervisor is responsible for day-to-day oversight and leadership of the Retail Lockbox team, ensuring the accurate and timely processing of customer and bank deposits in accordance with established quality and quantity standards. This role plays a critical part in maintaining operational excellence by monitoring team performance, driving consistency in processes, and fostering a culture of accountability and continuous improvement.
The Supervisor serves as a key point of contact for team escalations, workflow decisions, and scheduling, while also being prepared to step in and perform hands-on processing duties alongside the team as operational needs require. In partnership with the Retail Lockbox Manager, this role supports staff development through regular coaching, performance conversations, and one-on-ones, helping to build a skilled, engaged, and high-performing team.
This position operates within a highly regulated banking environment and is expected to uphold the highest standards of compliance, professionalism, and operational integrity in alignment with FNNI's Operating Philosophy and FN Operations' values.

About This Role:

Team Leadership & Oversight

• Supervise and support Leads and Operators across daily Retail Lockbox operations
• Serve as the primary point of contact for team questions, escalations, and workflow decisions
• Step in to perform hands-on processing duties alongside the team as workload and staffing require, including operating Opex equipment (150, Eagle, and Falcon)
• Build and maintain daily/weekly team schedules, balancing staffing across equipment and operational needs

Performance Management & Development

• Assist the Retail Lockbox Manager in conducting formal performance reviews for Sr. Specialists and Operators
• Facilitate monthly one-on-ones with team members to provide feedback, set expectations, and support individual development
• Review team productivity and accuracy statistics across the Falcon, Eagle, and Opex 40
• Research processing errors and deliver timely, constructive coaching to address gaps and reinforce best practices
• Partner with the Retail Lockbox Manager on disciplinary conversations as needed

Quality & Operational Standards

• Monitor team performance against established quality and quantity benchmarks
• Identify trends in errors or processing gaps and implement corrective actions
• Support the development and continuous improvement of Retail Lockbox processes and procedures
• Ensure the team is trained on existing and new procedures, actively participating in and facilitating training as needed

Continuous Improvement & Managing for Daily Improvement (MDI)

• Champion a culture of continuous improvement within the Retail Lockbox team, encouraging team members to identify and suggest process enhancements
• Lead and participate in MDI activities, ensuring daily huddles, visual management, and performance tracking are consistently executed
• Monitor key operational metrics and use data to drive informed decisions and process improvements
• Collaborate with the Retail Lockbox Manager to identify inefficiencies and implement sustainable solutions
• Support the generation and implementation of new business processes and products within the Retail Lockbox department

Compliance & Risk Management

• Understand and comply with the Bank's BSA/AML Program, adhering to all applicable bank policies, laws, and regulations
• Ensure team adherence to compliance standards, including the Customer Identification Program and Customer Due Diligence Policy
• Report all compliance issues or violations of law or regulation in accordance with the FNO Compliance Accountability Program
• Complete all assigned compliance training in a timely manner

Culture & Professional Standards

• Model and promote the FNNI Operating Philosophy and FN Operations' values
• Foster a positive, collaborative team environment built on open communication, accountability, and mutual respect
• Demonstrate and encourage a strong work ethic, dependability, and professional conduct
• Demonstrate regular and predictable attendance, punctuality, and adherence to agreed-upon schedule

The Ideal Candidate for This Role:

Required:

• Strong attention to detail and commitment to accuracy
• Ability to manage competing priorities and multi-task in a fast-paced, deadline-driven environment
• Effective verbal and written communication skills
• Familiarity with BSA/AML requirements and banking compliance standards
• Ability to stand or sit for extended periods (up to 8 hours) depending on equipment and daily workload

Desired:

• Demonstrated ability to operate Opex equipment (150, Eagle, Falcon) or ability to learn quickly
• Previous supervisory or lead experience in a banking operations environment
• Experience reviewing productivity metrics and providing performance-based coaching
• Familiarity with scheduling in an operations or production environment
• Prior experience in Retail Lockbox, payment processing, or deposit operations

Physical Requirements

• Ability to stand for up to 8 hours when operating the Opex 150 or Opex Eagle
• Ability to sit for up to 8 hours when operating the Opex Falcon for mail opening
• Either requirement may apply to 5 days per week depending on staffing and workload

Education & Experience

Required:

• High school diploma or equivalent

Desired:

• Minimum of 3-5 years of experience in a Lockbox or deposit operations environment
• Previous supervisory or lead experience preferred
• Equivalent combination of education and relevant work experience will be considered

Compensation:

Compensation range (base pay): $45,228.00-$72,365.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261171

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.