Lockbox Manager Jobs in Virginia (NOW HIRING)

Job Title: Accounting - Accounts Receivable Administrator
Work Location: Roanoke CSC
Request ID: 5654-1
Start/End Dates: 5/25/2026 - 11/28/2026
Job Description:
SUMMARY
The primary role of the Financial Admin is to apply payments to the customer's account(s) with a high degree of accuracy within the established metrics. Manage customer requests within established service level agreements set by management. Regularly has access to and utilizes proprietary or confidential data. Often required to interact outside of their department. May involve occasional interactions with external contacts. Occasionally makes significant decisions within the standards of the position. Is primarily guided by established policy and procedures. Questions and problems that fall outside of standard operating procedures are referred to supervisor. Assigned work with limited employee latitude. Reports directly to the Financial Admin's Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned
• Post customer receipts that are in unapplied status, which arrive via store collections, lockbox, Credit Card, ACH/EFT, scanner, remote cash deposits and wires.
• Communicate with customers regarding payment application details when the remittance information is not available.
• Research and resolve payment application discrepancies as requested by management.
• Manage all short pays and debit memos
• Adjust store over/short cash entry to correct cash drawer.
• Enter approved adjustments and write-offs.
• Manage application of Customer NSFs
• Perform all 3rd part agency cash application
• Perform all store Journals
• Manage all corporate misc. cash
• Maintain cash application metrics report.
QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knowledge of accounting and / or collections process.
• General knowledge of accounting.
• Ability to perform 10 key data entry with a high degree of accuracy (10,000 key strokes per hour).
• Proficient with Microsoft Suite of applications including Word, Excel and Outlook.
• Knowledge of billing process and payment posting.
• Understanding of balancing procedures.
• Understanding of lockbox arrangements.
• Strong verbal and written communication skills.
• Ability to work both independently and as team member.
EDUCATION and/or EXPERIENCE
• High School Diploma or GED, Associates degree preferred
• 3 years in cash application or similar job
• PeopleSoft or large ERP experience preferred, 9Ci or boutique software preferred
• Or equivalent combination of education and experience
PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The primary role of the Financial Admin is to apply payments to the customer's account(s) with a high degree of accuracy within the established metrics. Manage customer requests within established service level agreements set by management. Regularly has access to and utilizes proprietary or confidential data. Often required to interact outside of their department. May involve occasional interactions with external contacts. Occasionally makes significant decisions within the standards of the position. Is primarily guided by established policy and procedures. Questions and problems that fall outside of standard operating procedures are referred to supervisor. Assigned work with limited employee latitude. Reports directly to the Financial Admin's Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned
• Post customer receipts that are in unapplied status, which arrive via store collections, lockbox, Credit Card, ACH/EFT, scanner, remote cash deposits and wires.
• Communicate with customers regarding payment application details when the remittance information is not available.
• Research and resolve payment application discrepancies as requested by management.
• Manage all short pays and debit memos
• Adjust store over/short cash entry to correct cash drawer.
• Enter approved adjustments and write-offs.
• Manage application of Customer NSFs
• Perform all 3rd part agency cash application
• Perform all store Journals
• Manage all corporate misc. cash
• Maintain cash application metrics report.
QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knowledge of accounting and / or collections process.
• General knowledge of accounting.
• Ability to perform 10 key data entry with a high degree of accuracy (10,000 key strokes per hour).
• Proficient with Microsoft Suite of applications including Word, Excel and Outlook.
• Knowledge of billing process and payment posting.
• Understanding of balancing procedures.
• Understanding of lockbox arrangements.
• Strong verbal and written communication skills.
• Ability to work both independently and as team member.
EDUCATION and/or EXPERIENCE
• High School Diploma or GED, Associates degree preferred
• 3 years in cash application or similar job
• PeopleSoft or large ERP experience preferred, 9Ci or boutique software preferred
• Or equivalent combination of education and experience
PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.