Lockbox Manager Jobs Near Me

We are looking for a detail-oriented Medical Payment Poster Specialist to join a healthcare revenue cycle team in Westerville, Ohio. This contract-to-permanent opportunity is ideal for someone with experience posting medical payments, reconciling transactions, and supporting accurate patient account balances in a physician practice environment. The person in this role will help ensure timely payment application, clear denial documentation, and consistent coordination with billing and reconciliation teams.
Responsibilities:
• Apply insurance, patient, lockbox, cash, check, and credit card payments within required turnaround times while maintaining a high level of accuracy in the practice management system.
• Reconcile daily batches by verifying totals, reviewing transaction activity, and resolving discrepancies so posted payments align with deposit records and bank activity.
• Document denials and payment variances thoroughly in the system and communicate follow-up needs to the appropriate billing team members without delay.
• Review account activity to address unapplied funds, low-balance items, bad debt situations, and other posting exceptions that affect account accuracy.
• Prepare and maintain payment logs, batch records, and supporting reports to confirm balanced transactions and month-end completion of all assigned posting activity.
• Process patient refunds in accordance with departmental guidelines and ensure supporting documentation is complete and accurate.
• Manage assigned work queue items each day and respond within expected timelines based on priority level.
• Handle cash and check activity using established dual-control procedures to support security and reduce risk.
• Provide backup coverage across related revenue cycle functions such as charge entry, denial posting, lockbox activity, and cash posting as needed.• At least 2 years of experience in medical payment posting, medical billing, or a similar healthcare revenue cycle position.
• Working knowledge of physician practice payment workflows, including EOB review, deductibles, write-offs, underpayments, and insurance-related payment activity.
• Experience reconciling cash, checks, electronic payments, and batch totals with strong attention to detail.
• Ability to navigate a practice management system and enter payment data accurately in a fast-paced environment.
• Familiarity with patient account research, unapplied payments, refunds, and denial documentation.
• Strong communication skills with the ability to work professionally with billing staff, patients, and internal teams.
• Experience with medical claims processing and insurance follow-up; familiarity with ePaces is a plus.