Lockbox Associate Jobs in Virginia (NOW HIRING)

Join a team that is committed to protecting homes, businesses, and communities while delivering outstanding customer service. We are seeking a detail-oriented and motivated Accounts Receivable Specialist to support our growing organization by ensuring the timely and accurate management of customer accounts. The Accounts Receivable Specialist is responsible for the accurate and timely processing of a high volume of customer payments. This position manages paper checks, electronic lockbox files, remote bank deposits, and payment application in PestPac while ensuring accurate financial records and exceptional internal customer support. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

This position processes approximately 300–500 customer payments each week received by mail, manages electronic lockbox payment files, performs daily remote bank deposits, and ensures timely and accurate application of customer payments.

Essential Duties & Responsibilities

Payment Processing

• Process and post customer payments accurately in PestPac.
• Process approximately 300–500 customer payments received weekly.
• Apply payments to the appropriate customer accounts and invoices.
• Research and resolve unapplied cash and payment discrepancies.
• Process ACH, electronic, and credit card payments as assigned.
• Ensure timely processing of daily payment batches.

Electronic Lockbox Operations

• Import and process daily electronic lockbox payment files.
• Review and resolve lockbox exceptions requiring manual intervention.
• Validate payment information and ensure accurate posting.
• Coordinate with Accounting to resolve payment discrepancies.

Remote Deposit Operations

• Prepare and process daily remote bank deposits.
• Scan and verify checks using Remote Deposit Capture equipment.
• Balance deposit totals before submission.
• Submit deposits in accordance with company banking procedures.
• Maintain deposit records and supporting documentation for audit purposes.

Cash Reconciliation

• Balance daily payment batches.
• Reconcile bank deposits with PestPac payment postings.
• Investigate and resolve payment variances.
• Assist with month-end cash reconciliation and reporting.

Customer Account Support

• Research customer payment history and account activity.
• Resolve payment posting issues and customer account discrepancies.
• Process account adjustments when appropriate.
• Work with branch personnel to resolve payment-related questions.

Administrative & Billing Support

• Assist with returned mail processing.
• Prepare reports and maintain payment documentation.
• Support billing projects and special assignments.
• Provide administrative support to the Central Billing team as workload permits.
• Cross-train to provide backup support for other billing functions.

Qualifications

• High School Diploma or GED required.
• Associate degree in Accounting, Business, or related field preferred.
• Two or more years of experience in billing, accounts receivable, cash applications, or accounting preferred.
• Experience with accounting or ERP software; PestPac experience is preferred.
• Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Experience handling confidential financial information.

Knowledge, Skills & Abilities

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a high-volume environment.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with a team.
• Strong customer service and interpersonal skills.

Benefits:

• 401(k)/matching
• Medical, Dental, Vision insurance
• Company provided Basic Life Insurance/Long Term Disability
• Company provided Employee Assistance Program
• 9 Paid Holiday’s
• Paid Vacation/Sick Leave

Schedule:

• Monday to Friday

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.