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Live Chat Support Agent Jobs (NOW HIRING)

SpaceXAI

Support Agent, X Money

Bastrop, TX

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

ResMed

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device ...

Alphabe Insight Inc

Customer Service Agent

Cincinnati, OH · On-site

$14.75 - $20/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... support through various communication channels such as phone, email, and live chat.

Propeller Health

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device ...

MatrixCare

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

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Live Chat Support Agent information

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How much do live chat support agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for live chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Live Chat Support Agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are some common challenges faced by Live Chat Support Agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a Live Chat Support Agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.
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What cities are hiring for Live Chat Support Agent jobs? Cities with the most Live Chat Support Agent job openings:
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Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Support Agent, X Money

SpaceXAI

Bastrop, TX

$18.75 - $24.75/hr

Other

Re-posted 14 days ago

Job description

ABOUT THE ROLE:

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer-centric Payments team at SpaceXAI. In this role, you will be the voice of our brand, resolving customer inquiries with professionalism and care across voice, chat, and email channels. You'll tackle issues related to accounts, transactions, cards, payments, disputes, and app functionality, while identifying opportunities to enhance the customer experience. Ideal candidates are creative problem-solvers with a passion for delivering exceptional service and driving customer satisfaction in a high-energy, fintech environment.

RESPONSIBILITIES:
  • Serve as the first point of contact, embodying X Payments's commitment to trust and excellence in every customer interaction.
  • Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings.
  • Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes.
  • Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary.
  • Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution.
  • Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements.
  • Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information.
  • Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets.
  • Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols.
  • Contribute insights to shape a scalable, customer-focused support model that maximizes satisfaction and operational efficiency.
BASIC QUALIFICATIONS:
  • 2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment.
  • Proven experience managing customer interactions via phone, chat, and email in a support or contact center setting.
  • Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism.
  • Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence.
  • Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases.
  • Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.
PREFERRED SKILLS AND EXPERIENCE:
  • Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms.
  • A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement.
  • A passion for problem-solving and enhancing customer experiences through creative solutions.
  • High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment.
  • A sense of humor and adaptability to thrive in a rapidly evolving fintech landscape.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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