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Live Chat Support Agent Jobs (NOW HIRING)

Wellinks

Technical Support Agent

New Haven, CT · On-site

About Wellinks is the COPD disease management company committed to empowering people to live fully ... The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our ...

USZoom LLC

Operations Support Agent

Suffern, NY

Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode ... Support standard customer service functions (chat, email, calls) when specialized workload permits.

Xai

Support Agent - X Payments

Bastrop, TX

$18.75 - $24.75/hr

Support Agent - X Payments Bastrop, TX About X Payments X Payments's mission is to create AI ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

USZoom LLC

Operations Support Agent

Montebello, NY · On-site

Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode ... Support standard customer service functions (chat, email, calls) when specialized workload permits.

Via

Support Agent

San Jose, CA · On-site

$30/hr

As a Support Agent, you will manage key aspects of our day-to-day transit operations ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

Via

Support Agent

San Jose, CA · On-site

$30/hr

As a Support Agent, you will manage key aspects of our day-to-day transit operations ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

AutogenAI

Customer Support Agent, AI SaaS

Manhattan, NY · Hybrid

$20.75 - $27.50/hr

As a Customer Support Agent , you will be the first point of contact for our customers, ensuring ... live chat. * Technical Aptitude: Research and identify appropriate JSON logs and traces to help ...

iPostal1

Operations Support Agent

Suffern, NY

The Operations Support Agent will serve as a subject matter expert in specialized services within ... Support standard customer service functions (chat, email, calls) when specialized workload permits.

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

AutogenAI

Customer Support Agent, AI SaaS

New York, NY · On-site

$20.50 - $27.25/hr

As a Customer Support Agent , you will be the first point of contact for our customers, ensuring ... live chat. * Technical Aptitude: Research and identify appropriate JSON logs and traces to help ...

AutogenAI

Customer Support Agent, AI SaaS

New York, NY · Hybrid

$20.50 - $27.25/hr

As a Customer Support Agent , you will be the first point of contact for our customers, ensuring ... live chat. * Technical Aptitude: Research and identify appropriate JSON logs and traces to help ...

Credit Union of Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

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How much do live chat support agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for live chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Live Chat Support Agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are some common challenges faced by Live Chat Support Agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a Live Chat Support Agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.
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What cities are hiring for Live Chat Support Agent jobs? Cities with the most Live Chat Support Agent job openings:
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Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 11% Full Time, 44% Part Time, and 39% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Technical Support Agent

Technical Support Agent

Wellinks

New Haven, CT • On-site

Full-time

Posted yesterday

Job description

About
Wellinks is the COPD disease management company committed to empowering people to live fully and breathe freely by improving outcomes for those we serve. We are creating a future where COPD care is designed and delivered around the individual and supported by a team striving to help them live a healthier, more fulfilling life. Our partners choose Wellinks to deliver a tailored and personalized healthcare experience for their members, resulting in improved outcomes at lower costs.
Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate healthcare leaders, and backed by world class investors. We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.
Position Description:
The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.
Essential Duties and Responsibilities:
• Handle inbound and outbound calls, emails, SMS, and chats
• Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools
• Thoroughly document and report all patient complaints, inquiries, and interactions
• Place orders, process returns, and track the status of all inventory sent to users
• Test, debug, and provide feedback on our apps and products via an internal beta team
• Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product
• Refinement, bug reporting, patient and employee onboarding, and others as needed
Key Competencies:
• Excellent telephone communication skills
• Proficient at problem solving and decision making
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail
• Excellent Communication skills - verbal and written
• Ability to collect, manage and analyze data
• Works efficiently in a remote environment
• A team player with a willingness to help others succeed
Qualifications:
• 1+ years as a customer service agent or a technical support agent
• Familiarity with and troubleshooting mobile platforms running Android OS
• Must be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.

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