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Live Website Chat Support Jobs (NOW HIRING)

Our Company

Internet Chat Support

Seffner, FL · On-site

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... on our website. This role is on-site in our lovely RTG Headquarters in Seffner, FL. We need ...

Our Company

Internet Chat Support

Seffner, FL · On-site

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... on our website. This role is on-site in our lovely RTG Headquarters in Seffner, FL. We need ...

Our Company

Internet Chat Support

Seffner, FL · On-site

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... on our website. This role is on-site in our lovely RTG Headquarters in Seffner, FL. We need ...

Rooms To Go .COM

Internet Chat Support

Seffner, FL · On-site

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... on our website. This role is on-site in our lovely RTG Headquarters in Seffner, FL. We need ...

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

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All JobsLive Website Chat Support Jobs

Live Website Chat Support information

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$10

$27

$44

How much do live website chat support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for live website chat support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What is live website chat support?

Live website chat support is a customer service feature that allows visitors to communicate with a company's representatives in real time through a chat window on the website. This service helps customers get instant answers to their questions, resolve issues, and receive guidance while browsing. It is commonly used by businesses to improve customer satisfaction, increase engagement, and provide quick assistance without requiring a phone call or email. Live chat support agents are trained to handle multiple inquiries simultaneously, making it an efficient support channel.

What are the key skills and qualifications needed to thrive as a Live Website Chat Support agent, and why are they important?

To thrive as a Live Website Chat Support agent, you need strong written communication skills, problem-solving abilities, and a basic understanding of the products or services offered, typically supported by a high school diploma or equivalent. Familiarity with chat support platforms such as Zendesk, LiveChat, or Intercom is commonly required. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These skills ensure efficient resolution of customer issues, positive brand interactions, and high levels of customer satisfaction.

What are some common challenges faced in a Live Website Chat Support role, and how can they be managed effectively?

Live Website Chat Support agents often encounter challenges such as handling multiple chats simultaneously, addressing complex customer issues in real time, and maintaining a friendly, professional tone under pressure. Effective time management and multitasking skills are essential for balancing chat volume without sacrificing quality. Using pre-written responses, staying calm during high-traffic periods, and collaborating with team members for escalated issues can help agents provide prompt and accurate support. Regular training and feedback sessions also support continuous improvement in this fast-paced environment.

What is the difference between Live Website Chat Support vs Customer Service Representative?

AspectLive Website Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes training in chat softwareCustomer service skills, sometimes specific certifications
Work EnvironmentOnline, remote or on-site chat platformsCall centers, retail, or office settings
Industry UsageWeb-based companies, e-commerce, tech firmsRetail, telecom, banking, various industries
Search/Comparison IntentUnderstanding chat-specific roles, remote supportGeneral customer support roles, in-person or call-based

Live Website Chat Support focuses on providing real-time assistance via online chat platforms, often remotely, while Customer Service Representatives may handle inquiries through calls, emails, or in-person interactions. Both roles require strong communication skills, but Live Website Chat Support emphasizes proficiency with chat software and online engagement, making it ideal for digital-first companies.

More about Live Website Chat Support jobs
What cities are hiring for Live Website Chat Support jobs? Cities with the most Live Website Chat Support job openings:
What are the most commonly searched types of Live Website Chat Support jobs? The most popular types of Live Website Chat Support jobs are:
What job categories do people searching Live Website Chat Support jobs look for? The top searched job categories for Live Website Chat Support jobs are:
Live Website Chat Support jobs near you
Infographic showing various Live Website Chat Support job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Contract. Highlights an 42% In-person, 4% Hybrid, and 54% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

Sales Associate for Live Chat Support

libertybuick

Peoria, AZ

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Summary
Liberty Buick is seeking a customer-focused and results-driven Sales Associate – Live Chat Support to engage with online visitors, answer inquiries, and help convert website traffic into dealership appointments and sales opportunities. The ideal candidate has excellent written communication skills, a positive attitude, and the ability to provide exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via live chat.
  • Assist customers with questions about new and pre-owned vehicle inventory, pricing, financing, promotions, and dealership services.
  • Qualify leads by gathering customer information and identifying their vehicle needs.
  • Schedule sales appointments for customers with dealership sales consultants.
  • Follow up with online leads through chat, email, text, or phone as appropriate.
  • Maintain accurate customer records and interaction notes in the dealership's CRM system.
  • Provide accurate information while ensuring a positive and engaging customer experience.
  • Collaborate with the sales, finance, and service departments to address customer needs.
  • Meet or exceed lead response time, appointment-setting, and customer satisfaction goals.
  • Stay up to date on current vehicle models, features, incentives, and dealership promotions.
Qualifications
  • High school diploma or equivalent; associate's or bachelor's degree is a plus.
  • Previous experience in customer service, sales, live chat, or call center support preferred.
  • Excellent written communication, grammar, and typing skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to multitask and manage multiple chat conversations simultaneously.
  • Proficiency with CRM systems, live chat platforms, and Microsoft Office or Google Workspace.
  • Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
  • Automotive dealership experience is a plus but not required.
Preferred Skills
  • Strong sales and customer relationship-building skills.
  • Active listening and needs assessment.
  • Attention to detail and accuracy.
  • Professional, friendly, and customer-first attitude.
  • Ability to work independently and as part of a team.
  • Comfortable working in a performance-driven environment with measurable goals.
Performance Metrics
  • Live chat response time.
  • Customer satisfaction (CSAT) scores.
  • Lead conversion rate.
  • Appointment-setting rate.
  • Sales opportunities generated.
  • CRM data accuracy and follow-up compliance.
Benefits
  • Competitive salary plus performance incentives (where applicable).
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement savings plan (401(k), if offered).
  • Employee discounts.
  • Paid training and career advancement opportunities.
  • Supportive team environment.