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Live Website Chat Support Jobs (NOW HIRING)

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

You'll become an expert in PerkSpot's tools and website, while constantly interacting with PerkSpot ... Provide exceptional and timely support to customers via phone, email, and live chat  * Document ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

Become an expert of PerkSpot's services and processes, as well as our website and user portal * Provide exceptional and timely support to customers via phone, email, and live chat * Document active ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

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Live Website Chat Support information

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How much do live website chat support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for live website chat support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What is live website chat support?

Live website chat support is a customer service feature that allows visitors to communicate with a company's representatives in real time through a chat window on the website. This service helps customers get instant answers to their questions, resolve issues, and receive guidance while browsing. It is commonly used by businesses to improve customer satisfaction, increase engagement, and provide quick assistance without requiring a phone call or email. Live chat support agents are trained to handle multiple inquiries simultaneously, making it an efficient support channel.

What are the key skills and qualifications needed to thrive as a Live Website Chat Support agent, and why are they important?

To thrive as a Live Website Chat Support agent, you need strong written communication skills, problem-solving abilities, and a basic understanding of the products or services offered, typically supported by a high school diploma or equivalent. Familiarity with chat support platforms such as Zendesk, LiveChat, or Intercom is commonly required. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These skills ensure efficient resolution of customer issues, positive brand interactions, and high levels of customer satisfaction.

What are some common challenges faced in a Live Website Chat Support role, and how can they be managed effectively?

Live Website Chat Support agents often encounter challenges such as handling multiple chats simultaneously, addressing complex customer issues in real time, and maintaining a friendly, professional tone under pressure. Effective time management and multitasking skills are essential for balancing chat volume without sacrificing quality. Using pre-written responses, staying calm during high-traffic periods, and collaborating with team members for escalated issues can help agents provide prompt and accurate support. Regular training and feedback sessions also support continuous improvement in this fast-paced environment.

What is the difference between Live Website Chat Support vs Customer Service Representative?

AspectLive Website Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes training in chat softwareCustomer service skills, sometimes specific certifications
Work EnvironmentOnline, remote or on-site chat platformsCall centers, retail, or office settings
Industry UsageWeb-based companies, e-commerce, tech firmsRetail, telecom, banking, various industries
Search/Comparison IntentUnderstanding chat-specific roles, remote supportGeneral customer support roles, in-person or call-based

Live Website Chat Support focuses on providing real-time assistance via online chat platforms, often remotely, while Customer Service Representatives may handle inquiries through calls, emails, or in-person interactions. Both roles require strong communication skills, but Live Website Chat Support emphasizes proficiency with chat software and online engagement, making it ideal for digital-first companies.

More about Live Website Chat Support jobs
What cities are hiring for Live Website Chat Support jobs? Cities with the most Live Website Chat Support job openings:
What are the most commonly searched types of Live Website Chat Support jobs? The most popular types of Live Website Chat Support jobs are:
What job categories do people searching Live Website Chat Support jobs look for? The top searched job categories for Live Website Chat Support jobs are:
Live Website Chat Support jobs near you
Infographic showing various Live Website Chat Support job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.
Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)

Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)

Journeys

Nashville, TN • On-site, Remote

$16.50 - $21/hr

Full-time

Re-posted 14 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 216 frontline employees who took The Breakroom Quiz

88th of 104 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails -assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
  • Sunday: 10:00 AM - 7:00 PM
  • Monday-Friday: 7:00 AM - 8:00 PM
  • Saturday: 9:00 AM - 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Work From Home Requirements
  • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
  • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
    • Tablets and MacBook Airs are not permitted.
  • RAM: Minimum of 16 GB.
  • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
  • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
  • Web Camera: Integrated or external webcam.
  • Mouse: External mouse required.
  • Cell Phone: Must have Wi-Fi capability and a charger.
  • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
    • Minimum speed: 50 Mbps download / 5 Mbps upload.
    • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
      • Test your speed at www.speedtest.net.
      • You must pass the official system test at www.networktest.twilio.com using Google Chrome.
  • Power: Devices must remain charged at all times to avoid work disruptions.
  • Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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