ZipRecruiter

Log In

1

Live Chat Support Agent Jobs in Texas (NOW HIRING)

Credit Union Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

RealPage, Inc.

Product Support Agent III

Richardson, TX · On-site

As business needs dictate, the channel priorities (inbound/email/chat/text) may change to ensure that we have adequate coverage across all support channels. As such, the Product Support Agent III's ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$19 - $21/hr

Technical Support Agent (Video) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$19 - $21/hr

Technical Support Agent (Video) Department: Technical Support Employment Type: Full Time Location ... Key Responsibilities Accepting support requests from several channels (chat, phone, email ...

Brivo

Technical Support Agent (Access)

Austin, TX · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

next page

Showing results 1-20

All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Texas

Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Texas?

For Live Chat Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Texas look for?

The top searched job categories for Live Chat Support Agent jobs in Texas are:

What cities in Texas are hiring for Live Chat Support Agent jobs?

Cities in Texas with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Live Chat Customer Support Associate - Bilingual

Indeed Flex

Austin, TX • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
The Role
The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex's pool of Flexers to maximize fulfillment.
This position is located onsite in Austin, TX (at The Domain), five days per week with the option to work from home on Thursdays.
What you'll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
  • Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
  • Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
  • Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
  • Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
  • Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
  • Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

What you'll need
  • Bilingual in Spanish required
  • Live chat experience required
  • Experience in using data to identify challenges and priorities.
  • Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
  • Experience working in a high-volume customer service or operations environment.
  • A successful, energetic self-starter, with strong initiative.
  • Thrives in an environment where priorities and focus are constantly evolving
  • A high level of integrity; always ready to take on the next task & focused on the customer's long-term success.
  • Ability to cover flexible shifts
  • Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
  • A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

What you'll get
  • $45,000 to $55,000 annual salary
  • Medical, Dental, Vision, and 401K
  • Performance-based bonus totalling 8% of annual salary
  • Access to Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Off
  • 8 Paid Holidays
  • Duvet days (½ day off every quarter)
  • Volunteer days

About Us
We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment to complete daily responsibilities and duties.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full-Time Position. Working 5 days in 7 on a Rota basis between the hours of 6.30 am-10.30 pm over 40 hrs per week (8-hour shifts). These shift lengths may vary depending on business needs. You will be required to work weekends.
Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
AAP/EEO Statement
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Apply