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Live Chat Support Agent Jobs in Texas (NOW HIRING)

Goosehead Insurance

L4 - Lead Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

... live calls. This role demands mastery of communication, policy expertise, and real-time decision ... Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ...

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

... Agent provides exceptional customer service during the company's peak season. Agents may support customers through inbound phone calls, live chat, email, and mail-order processing, depending on ...

New

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

... Agent provides exceptional customer service during the company's peak season. Agents may support customers through inbound phone calls, live chat, email, and mail-order processing, depending on ...

New

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

Customer Support Agent Via is using technology to transform transportation around the world. From ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

Credit Union Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused ... in which we live and work. All qualified applicants will receive consideration for employment ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$19 - $21/hr

Technical Support Agent (Video) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

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Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Texas?

For Live Chat Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Texas look for?

The top searched job categories for Live Chat Support Agent jobs in Texas are:

What cities in Texas are hiring for Live Chat Support Agent jobs?

Cities in Texas with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

L4 - Lead Client Support Agent

Goosehead Insurance

Roanoke, TX • On-site

$18 - $24/hr

Other

This job post has expired today. Applications are no longer accepted.

Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Lead Client Support Agent

The Lead Client Support Agent (all channels of engagement) handles the most complex client inquiries and escalations through live calls. This role demands mastery of communication, policy expertise, and real-time decision-making. Senior Agents also mentor L1-L3 agents and contribute to continuous improvement of scripts, processes, and client satisfaction initiatives.

As a Lead Client Support Agent, you'll lead with empathy and precision on complex cases, from multi-state policy changes to escalated billing and claims support. You'll coach peers, influence service excellence, and model Goosehead's standard of client obsession.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat/ call/ text.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L3 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions:

  • Manage nationwide state licenses and navigate top 20 carriers consistently (up to 250 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required:

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications:

  • Texas P&C license (required).
  • 1–2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/ Spanish) is a plus

What Goosehead Insurance employees say

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