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Live Chat Support Agent Jobs in Texas (NOW HIRING)

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations ... You - along with your teammates - will be the go-to person for live troubleshooting decisions and ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$19 - $21/hr

Technical Support Agent (Video) Department: Technical Support Employment Type: Full Time Location ... Key Responsibilities Accepting support requests from several channels (chat, phone, email ...

Rugiet Health

Patient Support Agent Part Time

Austin, TX · On-site

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent Full Time

Austin, TX · On-site

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? **** * Direct Impact: Play a crucial ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · Remote

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Full Time)

Austin, TX · On-site +1

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Jobs for Humanity

Customer Support Agent - REF122Y

Dallas, TX · On-site

$18.50 - $24.75/hr

Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused ... in which we live and work. All qualified applicants will receive consideration for employment ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

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Showing results 21-40

All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Texas

Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Texas?

For Live Chat Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Texas look for?

The top searched job categories for Live Chat Support Agent jobs in Texas are:

What cities in Texas are hiring for Live Chat Support Agent jobs?

Cities in Texas with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Billingual Remote Client Support Agent - San Antonio, TX

OneTouch Direct

San Antonio, TX • Remote

$17 - $22.50/hr

Full-time

Medical, Dental, Vision

Re-posted 18 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

448th of 500 rated business services

Job description

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN SAN ANTONIO, TX

Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

  • Respond to incoming customer inquiries via phone, email, and chat.
  • Demonstrate a thorough understanding of our products and services to effectively address client needs.
  • Provide solutions to problems while ensuring a positive customer experience.
  • Maintain accurate documentation of all client interactions.
  • Work collaboratively with team members to continuously improve service delivery.

Requirements

  • Minimum of 1-2 years of experience in customer service or support.
  • Must be fluent in both English and Spanish
  • Exceptional verbal and written communication skills.
  • Familiarity with CRM software and customer support tools.
  • Ability to work efficiently in a remote setting with minimal supervision.
  • Strong analytical and problem-solving abilities.
  • Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

  • Must have a reliable desktop or laptop computer running Windows 11.
  • High-speed wired internet connection is required.
  • USB headset with noise-canceling capability (wireless headsets are not acceptable).
  • Webcam (built-in or external) is necessary for video interactions.

Benefits

  • Full time. 40 hours per week schedule with overtime opportunities!
  • Great pay. Hourly base salary + benefits!
  • Training. Paid training & development
  • Benefits. Health Care Plan (Medical, Dental & Vision)
  • Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

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