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Chat Home Base Jobs in Texas (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Lubbock, TX · On-site

$16.50/hr

... homes worldwide. With our customer base continuously growing, we are expanding our reach by opening ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Lubbock, TX · On-site

$16.50/hr

... homes worldwide. With our customer base continuously growing, we are expanding our reach by opening ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

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All JobsChat Home Base JobsChat Home Base Jobs in Texas

Chat Home Base information

What is a Chat Home Base?

A Chat Home Base job typically involves handling customer inquiries, providing support, or assisting with sales via online chat from a remote location. Employees in this role communicate with customers through text-based chat systems rather than phone calls. This position often requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer flexible schedules for this role, making it a popular choice for remote work opportunities.

What are the typical daily responsibilities of a Chat Home Base representative?

In a Chat Home Base role, your primary responsibility is to provide real-time support to customers via online chat platforms, addressing inquiries, resolving problems, and guiding users through processes or troubleshooting steps. You’ll often manage multiple customer conversations at once, frequently document interactions in a CRM, and escalate more complex issues to supervisors or technical teams as needed. Collaboration with teammates happens through virtual meetings or internal messaging tools to ensure consistency of service and knowledge sharing. This position requires strong time management skills, focus, and the ability to adapt quickly as customer needs evolve throughout the day.

What are the key skills and qualifications needed to thrive in the Chat Home Base position, and why are they important?

To thrive as a Chat Home Base representative, you need strong written communication skills, proficiency in Customer Relationship Management (CRM) platforms, and a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is typically required, along with basic computer literacy. Being empathetic, patient, and detail-oriented will help you efficiently address customer concerns and provide a positive experience. These skills are crucial for delivering timely, accurate support in a remote, text-based environment where customer satisfaction is the main priority.

What are the most commonly searched types of Chat Home Base jobs in Texas?

The most popular types of Chat Home Base jobs in Texas are:

What are popular job titles related to Chat Home Base jobs in Texas?

For Chat Home Base jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Chat Home Base jobs in Texas look for?

The top searched job categories for Chat Home Base jobs in Texas are:

What cities in Texas are hiring for Chat Home Base jobs?

Cities in Texas with the most Chat Home Base job openings:

Chat Home Base jobs near you
Infographic showing various Chat Home Base job openings in Texas as of August 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 100% In-person job distribution.

Application Specialist (24281)

Carrollton, TX • Remote

Cantex Continuing Care Network
Hospitals • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

People enjoy working here

Uninterrupted breaks

Learn more about Cantex Continuing Care Networkexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Location: Carrollton, TX

Type: Fulltime role with standard business hours

Reports to: Enterprise Applications & Analytics Director

What We Offer You

• Competitive pay

• Performancebased bonus opportunities

• Comprehensive health, dental, and vision insurance

• Additional supplemental benefits (life insurance, disability, accident, etc.)

• 401(k) with company match

• Generous paid time off (PTO/Sick)

• Clear career growth and advancement opportunities

• A supportive and vibrant company culture

• Many more employee perks and benefits

Job Summary

The Application Specialist provides enterpriselevel support for Cantex’s suite of Electronic Health Record (EHR) systems, including Homecare Home Base, PointClickCare, Netsmart myUnity, and NetHealth. This role diagnoses application issues, assists users with troubleshooting, collaborates with software vendors, and delivers clear, stepbystep guidance to end users. The Application Specialist also creates documentation, maintains knowledge base resources, and ensures timely resolution of applicationrelated tickets.

This role is ideal for someone who enjoys helping users, explaining technical concepts clearly, and supporting healthcare applications in a fastpaced environment.

Qualifications

• Bachelor’s degree in Computer Science, Programming, Information Systems, or related field

• Proven experience as an Application Specialist or similar role

• Handson experience with Homecare Home Base, PointClickCare, Netsmart myUnity, or NetHealth

• Strong understanding of cloudhosted healthcare applications

• Ability to diagnose and troubleshoot application issues

• Familiarity with remote desktop tools and help desk ticketing systems

• Excellent problemsolving and communication skills

• Ability to provide stepbystep technical assistance verbally and in writing

Essential Functions

• Provide application support for Homecare Home Base, PointClickCare, NetHealth, and Netsmart myUnity

• Research and identify solutions by collaborating with application vendors and internal teams

• Create knowledge base articles and documentation for recurring issues

• Ask targeted questions to quickly identify root causes

• Deliver prompt and accurate feedback to users

• Use internal databases and external resources to provide accurate solutions

• Ensure all issues are properly logged in the ticketing system

• Prioritize and manage multiple open issues simultaneously

• Document technical knowledge in notes, manuals, and solution articles

• Guide users through troubleshooting steps via phone, email, or chat

• Prepare accurate and timely reports related to application performance and issue trends

• Maintain positive, professional relationships with clients and team members

Please visit cantexcc.com for more information about our organization.

We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.

What Cantex Continuing Care Network employees say

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