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Live Chat Representative Jobs (NOW HIRING)

Sphera Milano

Live Stream Host

Brooklyn, NY · On-site

$20 - $45/hr

We are seeking confident Female Live Stream Hosts to represent our women's fine jewelry collections ... You will showcase stunning rings, necklaces, and bracelets, interact directly with live chat ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support. Responsibilities * Provide customer support via phone, live chat, and ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

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Live Chat Representative information

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How much do live chat representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for live chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

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Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Live Stream Host

Sphera Milano

Brooklyn, NY • On-site

$20 - $45/hr

Full-time

Re-posted 9 days ago

Job description

Are you energetic, charismatic, and natural salesperson on camera? We are seeking confident Female Live Stream Hosts to represent our women's fine jewelry collections across Whatnot, TikTok Shop, and social live-commerce platforms.

In this role, you will be the face and voice of our live daily auctions and sales broadcasts. You will showcase stunning rings, necklaces, and bracelets, interact directly with live chat viewers, and create an exciting, high-energy shopping experience that turns casual viewers into loyal buyers.

Note: Gender is a Bona Fide Occupational Qualification (BFOQ) for this position to model and demonstrate women’s fine jewelry collections, fit sample sizing, and match brand aesthetic requirements.

Key Responsibilities

  • Live Show Hosting: Host engaging, high-energy live sales broadcasts on Whatnot, TikTok Shop, and Instagram Live (typically 2–4 hour live sessions).

  • Product Demonstration: Present jewelry pieces professionally on camera, showcasing details, craftsmanship, styling tips, and close-ups (hand/neck modeling).

  • Real-Time Viewer Engagement: Interact continuously with chat comments, call out active buyers, answer product questions, and build an authentic online community.

  • Sales Driving: Create excitement, leverage limited-time deals/auctions, and use creative sales hooks to encourage live bidding and impulse purchasing.

  • Product Mastery: Quick study on product specs, gemstones, metals, and story points to speak knowledgeably on camera.

Requirements & Qualifications

  • Female Candidates Only (BFOQ requirement for modeling women's jewelry sample lines).

  • On-Camera Charisma: High stamina, natural enthusiasm, and the confidence to keep viewers entertained for hours.

  • Sales Instincts: Strong verbal communication and active sales/persuasion skills.

  • Preferred: Prior experience with Whatnot, TikTok Live, Instagram Live, hosting, acting, or retail sales.

  • Reliable Local Commute: Ability to consistently travel on-site to our Gravesend / South Brooklyn studio (11224).

  • Passion for jewelry, fashion, styling, or luxury accessories is a major plus!

Pay & Benefits

  • Competitive Base Pay: $20 –$45 / hr. (based on experience)

  • Sales Incentives: Commission / revenue bonus percentage based on live sales performance

  • Flexible Shifts: Afternoon, evening, and weekend stream slots available

  • Fully equipped studio setup provided (pro lighting, camera, high-speed internet, and organized inventory)

  • Growth opportunities as our live commerce presence expands

Company Description

Sphera Milano is the last jewelry collection you'll ever need.

We decided to say BUH, BYE to the ridiculous markups made by the traditional jewelry companies.

At Sphera Milano, you get the best finds that you've been dreaming about at the most AMAZING prices.