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Live Chat Representative Jobs (NOW HIRING)

Lux Decor Collection

TikTok Live Host

Sugar Land, TX · On-site

$16 - $22/hr

About Us Lux Decor Collection is looking for energetic, camera-ready TikTok Live Hosts to represent ... Monitor live chat, respond to comments, and create an inviting, high-energy atmosphere * Track ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Sphera Milano

Live Stream Host

Elmont, NY · On-site

$20 - $45/hr (+ commission)

We are seeking confident Female Live Stream Hosts to represent our women's fine jewelry collections ... You will showcase stunning rings, necklaces, and bracelets, interact directly with live chat ...

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Live Chat Representative information

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How much do live chat representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for live chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

More about Live Chat Representative jobs

What cities are hiring for Live Chat Representative jobs?

Cities with the most Live Chat Representative job openings:

What states have the most Live Chat Representative jobs?

States with the most job openings for Live Chat Representative jobs include:

What job categories do people searching Live Chat Representative jobs look for?

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Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Remote Tax Customer Support Representative - Seasonal | US [For Pooling]

Peak Support LLC

Remote

$16.50 - $22.25/hr

Full-time

Posted 15 days ago

Job description

Peak Support, an outsourcing firm serving some of today's most innovative companies, is seeking Remote Tax Customer Support Representative - Seasonal to join our team in the U.S.
About The Role
We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email.
What you'll do:
  • Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice.
  • Participate in meetings and provide feedback.
  • Expectation to cover evenings and weekends on a schedule within the tax season.

Requirements
We're looking for candidates with:
  • 3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms.
  • A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements).
  • Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively-without providing tax advice.
  • A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
  • Prior tax experience-ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
  • Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality.
  • Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions.
  • Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities.
  • Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively.
  • An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer.

Work from Home PLUS
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

Apply