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Live Chat Representative Jobs in Portland, OR (NOW HIRING)

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a ... Familiarity with and customer experience ticketing solutions & live chat platforms is highly ...

BENCHMADE

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

Serve as a primary point of contact for customers across phone, email, live chat, SMS, social media ... Represent the Benchmade brand voice with confidence, empathy, emotional intelligence, and strong ...

LaCrosse Footwear

Consumer Sales Specialist

Portland, OR · Remote

$23 - $31.25/hr

Engaging with customers via phone calls, e-mail, live chat, and social mediaAdvocate for the end ... The requirements listed below are representative of the knowledge, skill, and / or ability required.

The Hackett Group

Consultant

Portland, OR · On-site

$21 - $26/hr

A Call Center Support Agent serves as the frontline representative of a company, managing a variety ... Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from ...

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

A Call Center Support Agent serves as the frontline representative of a company, managing a variety ... Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from ...

OneMain Financial

Loan Sales Specialist

Portland, OR · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... live and work. Getting people to a better place has made us a better company for over a century.

OneMain Financial

Loan Sales Specialist

Tigard, OR · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... live and work. Getting people to a better place has made us a better company for over a century.

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Live Chat Representative information

See Portland, OR salary details

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How much do live chat representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for live chat representative in Portland, OR is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.47 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

What are popular job titles related to Live Chat Representative jobs in Portland, OR?

For Live Chat Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Live Chat Representative jobs in Portland, OR look for?

The top searched job categories for Live Chat Representative jobs in Portland, OR are:

What cities near Portland, OR are hiring for Live Chat Representative jobs?

Cities near Portland, OR with the most Live Chat Representative job openings:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in Portland, OR as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $46,783 per year, or $22.5 per hour.

Customer Service Representative

Portland, OR • On-site

Smith Optics
See more jobs at Smith Opticsexternal

$17 - $23/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Customer Service Representative (CSR)
Location: Portland, OR (onsite role)
General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.
Essential Job Functions:
  • Engage swiftly and courteously: Address customer inquiries through chats and emails with professionalism and warmth.
  • Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care.
  • Problem-solve with finesse: Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.
  • Master our products: Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry.
  • Decide and guide: Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.
  • Achieve excellence: Meet department goals and KPIs related to customer service, continually striving for improvement.
  • Collaborate and prioritize: Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first.
  • Adapt and assist: Take on additional duties as required, showcasing flexibility and commitment to our mission.
Knowledge, Skills & Abilities:
  • Your knack for clear communication, organization, and efficient time management is vital.
  • You effortlessly build rapport with customers and colleagues alike.
  • Ability to handle multiple tasks simultaneously and prioritize them effectively.
  • You're self-motivated, reliable, and thrive in an independent work environment.
  • Experience with Microsoft Suite is essential.
  • Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended.
Education & Experience:
  • 1-2 years Customer service experience required.
  • Call center experience required (chat and email)
  • English speaking, writing, reading required
  • Multilingual desired but not required (French, Spanish)

Location: Portland, OR (onsite)

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