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Live Chat Representative Jobs (NOW HIRING)

The Nurse Dolls 2.0

Live chat Support

Chester, VA

$20 - $28/hr

Join Our Team as a Live Chat Support at The Nurse Dolls! Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to

First Due

Sales Development Representative

$60K/yr

Job Title: Sales Development Representative Location : Remote - US Only Country : United States Department : Marketing Reports To : Sales Development Manager Position Type : Full-Time Salary :

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Job Overview: We are seeking a motivated and dedicated Customer Service Representative to join our dynamic team. In this role, you'll be the first point of contact for our valued customers, providing

First Due

Sales Development Representative

$60K/yr

About First Due First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer,

Robert Half

Customer Service Representative

Plymouth, MN · On-site

$19 - $24/hr

We are looking for a Customer Service Representative to join a close-knit team in Plymouth, Minnesota within the wholesale distribution industry. This Long-term Contract opportunity offers hands-on

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How much do live chat representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for live chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

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What cities are hiring for Live Chat Representative jobs?

Cities with the most Live Chat Representative job openings:

What states have the most Live Chat Representative jobs?

States with the most job openings for Live Chat Representative jobs include:

What job categories do people searching Live Chat Representative jobs look for?

The top searched job categories for Live Chat Representative jobs are:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Sales Chat Representative

School Outfitters

Cincinnati, OH

Full-time

Re-posted 24 days ago

Job description

Sales Chat Representative (Inside Sales)
School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment
Build a Career Where You Make an Impact Every Day
Why This Role Matters
We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order.
What You’ll Own
Revenue amp; Sales Performance
  • Own an annual individual sales goal of $8 million or more.
  • Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships.
  • Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates.
  • Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions.
Consultative Selling amp; Opportunity Development
  • Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives.
  • Recommend solutions that align with customer requirements and proactively address barriers to purchase.
  • Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned.
  • Prioritize activity based on opportunity value, customer intent, timing, and revenue potential.
Customer Retention amp; Relationship Growth
  • Build lasting customer relationships that encourage repeat business and long-term loyalty.
  • Expand existing relationships and identify future projects and opportunities.
  • Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions.

How You’ll Make an Impact
  • $8 million or more in annual sales revenue
  • Achievement or exceedance of individual sales goals
  • Improved quote-to-order, lead-to-order, and lead-to-quote conversion
  • Customer satisfaction and overall customer experience

What We’re Looking For
  • Bachelor's degree preferred.
  • At least 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals.
  • Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
  • Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
  • Demonstrated ability to build and retain customer relationships.
  • Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment.
  • Experience with AI solutions preferred.
Schedule
  • Monday-Friday, 9:00am to 6:00pm
  • No weekends or holidays

What You’ll Gain
  • Direct ownership of measurable revenue outcomes.
  • The opportunity to build long-term customer relationships.
  • A position where initiative and results are rewarded.
About Us
At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities.
We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.
Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.
If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.
Compensation, Benefits amp; Work Environment
  • Competitive base + commission and bonus opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package
  • Onsite work environment (Cincinnati, OH)

Apply Today
If you’re ready to lead a team, drive performance, and make a measurable impact on revenue and growth, we’d love to hear from you.
Apply today to start the conversation.
School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans.

Apply