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Lifeline Program Jobs (NOW HIRING)

Galaxy Distribution LLC

LIFELINE FIELD MARKETING

Calvin, OK

$17.50 - $24/hr

As a Lifeline Representative, you will be responsible for helping qualify customers and enroll them in the Tribal Lifeline Program. We are seeking a candidate who is passionate about helping people ...

Galaxy Distribution LLC

LIFELINE FIELD MARKETING

Bethany, OK · On-site

$19 - $26/hr

As a Lifeline Representative, you will be responsible for helping qualify customers and enroll them in the Tribal Lifeline Program. We are seeking a candidate who is passionate about helping people ...

Galaxy Distribution LLC

LIFELINE FIELD AGENT

Hazard, KY · On-site

In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service ...

Galaxy Distribution LLC

LIFELINE FIELD AGENT

Irvine, KY · On-site

In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service ...

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Lifeline Program information

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$25K

$52.4K

$90.5K

How much do lifeline program jobs pay per year?

As of May 31, 2026, the average yearly pay for lifeline program in the United States is $52,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lifeline Program Specialist, and why are they important?

To thrive as a Lifeline Program Specialist, you need a solid understanding of telecommunications regulations, eligibility verification processes, and customer service principles, often supported by experience in public assistance programs or a related field. Familiarity with enrollment systems, data management software, and compliance tracking tools is typically required. Strong interpersonal communication, attention to detail, and problem-solving abilities help individuals excel in assisting clients and ensuring accurate program implementation. These skills and qualities are crucial to facilitate access to essential communications services for eligible populations while maintaining program integrity and regulatory compliance.

How does a role in the Lifeline Program typically interact with clients and service providers to ensure eligible individuals receive assistance?

In a Lifeline Program role, you can expect to regularly communicate with both clients seeking assistance and the telecommunications service providers that deliver discounted services. Your daily responsibilities may include verifying applicant eligibility, guiding clients through the application process, and resolving issues related to enrollment or service disruptions. Collaboration with providers is crucial to troubleshoot application discrepancies, clarify program guidelines, and ensure continuous support for qualified clients. This role requires strong attention to detail, empathy, and effective communication skills to navigate the unique challenges faced by low-income households.

What is the Lifeline Program?

The Lifeline Program is a federal initiative in the United States that provides discounted phone or internet services to eligible low-income consumers. Its goal is to ensure that all Americans have access to essential communication services required for work, education, healthcare, and emergency situations. Eligible individuals can receive a monthly discount on either their phone or internet bill, but not both, and must meet certain income or program participation requirements. The program is overseen by the Federal Communications Commission (FCC) and is available through participating service providers.

What is the difference between Lifeline Program vs Customer Service Representative?

AspectLifeline ProgramCustomer Service Representative
CredentialsEligibility verification, basic communication skillsCommunication skills, sometimes certifications in customer service
Work EnvironmentAssist clients with program eligibility, often remotely or in community settingsHandle customer inquiries, call centers, or retail locations
Industry UsageTelecommunications, social servicesTelecommunications, retail, service industries

The Lifeline Program and Customer Service Representative roles both require strong communication skills, but the Lifeline Program focuses on assisting eligible clients with telecommunications discounts, while Customer Service Representatives handle general customer inquiries across various industries. The roles differ mainly in purpose and specific credentials, but both involve client interaction and communication expertise.

More about Lifeline Program jobs
What cities are hiring for Lifeline Program jobs? Cities with the most Lifeline Program job openings:
What states have the most Lifeline Program jobs? States with the most job openings for Lifeline Program jobs include:
What job categories do people searching Lifeline Program jobs look for? The top searched job categories for Lifeline Program jobs are:
Lifeline Program jobs near you
Team Leader - 988 Lifeline Program

Team Leader - 988 Lifeline Program

Northwestern Counseling & Support Services

Saint Albans, VT • On-site

$30 - $32/hr

Full-time

Medical, Dental, Retirement

Posted 28 days ago

Job description

At NCSS, our 988 Lifeline program provides immediate, compassionate support to individuals in crisis. As one of only two 988 Lifeline centers in Vermont, we connect with people through phone, chat, and text ensuring no one has to navigate a crisis alone.
We're seeking a Team Leader who combines strong clinical skills with a collaborative leadership style. In this role, you'll lead a team that provides direct crisis support and guiding day-to-day operations of the 988 Lifeline program. You'll work closely with law enforcement, emergency responders, internal teams, and community partners to coordinate effective responses, while supporting and supervising staff and interns.
You'll also help ensure the program runs smoothly behind the scenes managing scheduling and coverage, reviewing documentation, supporting staff training and performance, and tracking data required by statewide partners. In collaboration with the Community Mental Health Services Division Director, you may also assist with broader program outcomes.
In this role, you will:
  • Provide 988 Lifeline support via phone, chat, and text
  • Help lead daily operations, including scheduling and team support
  • Supervise, train, and mentor staff and interns
  • Collaborate with emergency services and community partners
  • Support quality assurance and required data tracking
  • May include covering 988 shifts - evenings and weekends - as needed.

This is a meaningful opportunity to lead a dedicated team while making a real-time impact in the lives of those in crisis.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Master's Degree
Valid license (Licensed Mental Health Counselor, Licensed Social Worker or Licensed Psychologist) to practice in the State of Vermont or be licensure eligible.

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