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Lifeline Program Jobs in Indiana (NOW HIRING)

A Better Way Services

Crisis Specialist

Muncie, IN · On-site

$22 - $24/hr

Summary/objective: Assist in carrying out the mission and goals of the 988 Suicide & Crisis Lifeline program and A Better Way Services, Inc. by providing high-quality support, information ...

Maximus

Outreach Consultant

Indianapolis, IN

... California LifeLine Foster Youth Progra m. In this role, the Outreach Consultant will be ... Why Maximus? - Professional Development Opportunities- Participate in training programs, workshops ...

New

Maximus

Outreach Consultant

Gary, IN

... California LifeLine Foster Youth Progra m. In this role, the Outreach Consultant will be ... Why Maximus? - Professional Development Opportunities- Participate in training programs, workshops ...

New

Maximus

Outreach Consultant

Terre Haute, IN

... California LifeLine Foster Youth Progra m. In this role, the Outreach Consultant will be ... Why Maximus? - Professional Development Opportunities- Participate in training programs, workshops ...

New

Maximus

Outreach Consultant

Fort Wayne, IN

... California LifeLine Foster Youth Progra m. In this role, the Outreach Consultant will be ... Why Maximus? - Professional Development Opportunities- Participate in training programs, workshops ...

New

Maximus

Outreach Consultant

Hammond, IN

... California LifeLine Foster Youth Progra m. In this role, the Outreach Consultant will be ... Why Maximus? - Professional Development Opportunities- Participate in training programs, workshops ...

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All JobsLifeline Program JobsLifeline Program Jobs in Indiana

Lifeline Program information

See Indiana salary details

$23.8K

$49.8K

$86.1K

How much do lifeline program jobs pay per year?

As of May 29, 2026, the average yearly pay for lifeline program in Indiana is $49,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $56,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lifeline Program Specialist, and why are they important?

To thrive as a Lifeline Program Specialist, you need a solid understanding of telecommunications regulations, eligibility verification processes, and customer service principles, often supported by experience in public assistance programs or a related field. Familiarity with enrollment systems, data management software, and compliance tracking tools is typically required. Strong interpersonal communication, attention to detail, and problem-solving abilities help individuals excel in assisting clients and ensuring accurate program implementation. These skills and qualities are crucial to facilitate access to essential communications services for eligible populations while maintaining program integrity and regulatory compliance.

How does a role in the Lifeline Program typically interact with clients and service providers to ensure eligible individuals receive assistance?

In a Lifeline Program role, you can expect to regularly communicate with both clients seeking assistance and the telecommunications service providers that deliver discounted services. Your daily responsibilities may include verifying applicant eligibility, guiding clients through the application process, and resolving issues related to enrollment or service disruptions. Collaboration with providers is crucial to troubleshoot application discrepancies, clarify program guidelines, and ensure continuous support for qualified clients. This role requires strong attention to detail, empathy, and effective communication skills to navigate the unique challenges faced by low-income households.

What is the Lifeline Program?

The Lifeline Program is a federal initiative in the United States that provides discounted phone or internet services to eligible low-income consumers. Its goal is to ensure that all Americans have access to essential communication services required for work, education, healthcare, and emergency situations. Eligible individuals can receive a monthly discount on either their phone or internet bill, but not both, and must meet certain income or program participation requirements. The program is overseen by the Federal Communications Commission (FCC) and is available through participating service providers.

What is the difference between Lifeline Program vs Customer Service Representative?

AspectLifeline ProgramCustomer Service Representative
CredentialsEligibility verification, basic communication skillsCommunication skills, sometimes certifications in customer service
Work EnvironmentAssist clients with program eligibility, often remotely or in community settingsHandle customer inquiries, call centers, or retail locations
Industry UsageTelecommunications, social servicesTelecommunications, retail, service industries

The Lifeline Program and Customer Service Representative roles both require strong communication skills, but the Lifeline Program focuses on assisting eligible clients with telecommunications discounts, while Customer Service Representatives handle general customer inquiries across various industries. The roles differ mainly in purpose and specific credentials, but both involve client interaction and communication expertise.

What are popular job titles related to Lifeline Program jobs in Indiana? For Lifeline Program jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Lifeline Program jobs in Indiana look for? The top searched job categories for Lifeline Program jobs in Indiana are:
Lifeline Program jobs near you
Infographic showing various Lifeline Program job openings in Indiana as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,824 per year, or $24 per hour.
Crisis Specialist

Crisis Specialist

A Better Way Services

Muncie, IN • On-site

$22 - $24/hr

Part-time

Posted 3 days ago

Job description

Summary/objective: Assist in carrying out the mission and goals of the 988 Suicide & Crisis Lifeline program and A Better Way Services, Inc. by providing high-quality support, information, intervention, and referrals to all contacts.

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Answer incoming Suicide & Crisis Lifeline Calls, using guidelines, and compassionately and professionally provide an average of five services to each caller:
  • Assess caller needs
  • Provide supportive advocacy
  • Provide crisis intervention as needed
  • Offer information and appropriate referrals to community services using warm handoffs when possible
  • Assist with safety planning and brainstorming available options
  • Accurately obtain and record caller demographic information to identify callers’ service and geographic needs.
  • Provide details and thorough documentation for all crisis calls.
  • Adhere consistently to all 988 Suicide & Crisis Lifeline and A Better Way policies and procedures, including strong confidentiality.
  • Stay current and knowledgeable regarding telephone equipment and Lifeline systems, in addition to maintaining knowledge of community and Lifeline resources.
  • Participate in professional development, networking conferences, and events as appropriate and/or requested.
    • Supervisory Responsibilities None

    Work environment Able to stand and/or walk up to 25% of the time. Able to sit up to 75% of the time. Able to view a computer monitor for 6-8 hours per day. Must be able to lift up to 15 pounds at times.

    On-Call Requirement: To ensure adequate coverage during periods of high call/client volume, staff shortages, or as determined by supervisory or administrative staff, this position includes a rotating on-call requirement. Student class schedules will be considered when creating the on-call schedules. When scheduled for on-call duty, the Crisis Specialist must remain available by phone/text and be able to report to work within one hour of being called in. If called into work, the Crisis Specialist will be compensated for a minimum of two (2) hours at their regular hourly rate. Overtime compensation is applicable only when the total hours worked exceed 40 hours in the work week. Compensation is provided only if the Crisis Specialist is called into work during their scheduled on-call duty.

    Education and/or Experience
  • High school diploma or equivalent is required.
  • Two years of relevant experience in advocacy, counseling, crisis intervention, or the equivalent of collegelevel courses and/or an Associate’s Degree in a related field is required.
  • Ability to complete required Advocacy Training and phone skills training within a specified time frame is required.
  • Articulate speaking voice, and effective verbal and written communication skills are required, as are excellent interpersonal skills.
  • Proven time management skills are required.
  • Attention to detail and organizational skills are a must.
  • Working knowledge of computers and systems is required, including and not limited to, Microsoft products such as Word, Excel, and Outlook (or similar product knowledge).
  • High level of confidentiality and professionalism are required.
  • Bilingual skills are a plus.

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