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Lifeline Program Jobs in California (NOW HIRING)

Galaxy Distribution LLC

LIFELINE FIELD AGENT

Folsom, CA · On-site

In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service ...

Galaxy Distribution LLC

LIFELINE FIELD AGENT

CA · On-site

In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service ...

Galaxy Distribution LLC

LIFELINE FIELD AGENT

Galt, CA · On-site

In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service ...

ThinkTank

Lifeline Enrollment Expert

Los Angeles, CA · On-site

Lifeline Enrollment Expert Lifeline SIM partners with the nation's largest Lifeline service ... Explain program benefits and maintain accurate daily records. Assist customers with SIM activation ...

ThinkTank

Lifeline Enrollment Expert

Sacramento, CA · On-site

Lifeline Sim Enrollment Expert Lifeline SIM partners with the nation's largest Lifeline service ... Explain program benefits and maintain accurate daily records. Assist customers with SIM activation ...

ThinkTank

Lifeline Enrollment Expert

San Francisco, CA · On-site

Lifeline Enrollment Expert Lifeline SIM partners with the nation's largest Lifeline service ... Explain program benefits and maintain accurate daily records. Assist customers with SIM activation ...

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All JobsLifeline Program JobsLifeline Program Jobs in California

Lifeline Program information

See California salary details

$24.7K

$51.7K

$89.3K

How much do lifeline program jobs pay per year?

As of Aug 24, 2026, the average yearly pay for lifeline program in California is $51,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $58,700.00 per year, depending on experience, location, and employer.

What is the Lifeline Program?

The Lifeline Program is a federal initiative in the United States that provides discounted phone or internet services to eligible low-income consumers. Its goal is to ensure that all Americans have access to essential communication services required for work, education, healthcare, and emergency situations. Eligible individuals can receive a monthly discount on either their phone or internet bill, but not both, and must meet certain income or program participation requirements. The program is overseen by the Federal Communications Commission (FCC) and is available through participating service providers.

How does a role in the Lifeline Program typically interact with clients and service providers to ensure eligible individuals receive assistance?

In a Lifeline Program role, you can expect to regularly communicate with both clients seeking assistance and the telecommunications service providers that deliver discounted services. Your daily responsibilities may include verifying applicant eligibility, guiding clients through the application process, and resolving issues related to enrollment or service disruptions. Collaboration with providers is crucial to troubleshoot application discrepancies, clarify program guidelines, and ensure continuous support for qualified clients. This role requires strong attention to detail, empathy, and effective communication skills to navigate the unique challenges faced by low-income households.

What are the key skills and qualifications needed to thrive as a Lifeline Program Specialist, and why are they important?

To thrive as a Lifeline Program Specialist, you need a solid understanding of telecommunications regulations, eligibility verification processes, and customer service principles, often supported by experience in public assistance programs or a related field. Familiarity with enrollment systems, data management software, and compliance tracking tools is typically required. Strong interpersonal communication, attention to detail, and problem-solving abilities help individuals excel in assisting clients and ensuring accurate program implementation. These skills and qualities are crucial to facilitate access to essential communications services for eligible populations while maintaining program integrity and regulatory compliance.

What is the difference between Lifeline Program vs Customer Service Representative?

AspectLifeline ProgramCustomer Service Representative
CredentialsEligibility verification, basic communication skillsCommunication skills, sometimes certifications in customer service
Work EnvironmentAssist clients with program eligibility, often remotely or in community settingsHandle customer inquiries, call centers, or retail locations
Industry UsageTelecommunications, social servicesTelecommunications, retail, service industries

The Lifeline Program and Customer Service Representative roles both require strong communication skills, but the Lifeline Program focuses on assisting eligible clients with telecommunications discounts, while Customer Service Representatives handle general customer inquiries across various industries. The roles differ mainly in purpose and specific credentials, but both involve client interaction and communication expertise.

How to become a Lifeline Program provider?

To become a Lifeline Program provider, organizations must apply through the Universal Service Administrative Company (USAC) by submitting an application and meeting eligibility criteria, including offering discounted communication services to qualifying low-income consumers. Providers must also comply with program rules, complete required training, and maintain proper documentation to ensure ongoing participation.

What are popular job titles related to Lifeline Program jobs in California?

For Lifeline Program jobs in California, the most frequently searched job titles are:

What job categories do people searching Lifeline Program jobs in California look for?

The top searched job categories for Lifeline Program jobs in California are:

Lifeline Program jobs near you
Infographic showing various Lifeline Program job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,674 per year, or $24.8 per hour.

LIFELINE FIELD AGENT

Galaxy Distribution LLC

Folsom, CA • On-site

Full-time

Re-posted 23 days ago

Job description


Summary:
Join our team as a Lifeline Field Sales Representative in Oklahoma, California, Kansas, or Kentucky. In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service and eager to achieve excellent earnings.
Responsibilities:
  • Participate in events and field marketing activities.
  • Explain service features and benefits to potential customers.
  • Provide exceptional customer service to existing and prospective clients.
  • Meet or exceed monthly sales targets.
  • Stay updated on industry trends and developments.

Requirements
Requirements:
  • High school diploma or equivalent; some college coursework preferred.
  • Previous sales experience.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office and CRM software.

If you are a self-driven individual with a passion for sales and customer service, we encourage you to apply. Join us in our mission to deliver exceptional coverage and services to our customers. Apply now!

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