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Lifeline Phone Jobs (NOW HIRING)

ThinkTank

Lifeline Enrollment Expert

Los Angeles, CA · On-site

As a Lifeline Enrollment Expert, you'll assist qualified individuals in getting connected using their own phone and a FREE Lifeline SIM card, fast, simple, and secure. Key Responsibilities Enroll ...

ThinkTank

Lifeline Enrollment Expert

Compton, CA · On-site

As a Lifeline Enrollment Expert, you'll assist qualified individuals in getting connected using their own phone and a free SIM card, fast, simple, and secure. About the Role This position is ideal ...

ThinkTank

Lifeline Enrollment Expert

Sacramento, CA · On-site

As a Lifeline Enrollment Expert, you'll assist qualified individuals in getting connected using their own phone and a FREE Lifeline SIM card, fast, simple, and secure. Key Responsibilities Enroll ...

ThinkTank

Lifeline Enrollment Expert

San Francisco, CA · On-site

As a Lifeline Enrollment Expert, you'll assist qualified individuals in getting connected using their own phone and a FREE Lifeline SIM card, fast, simple, and secure. Key Responsibilities Enroll ...

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Lifeline Phone information

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How much do lifeline phone jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for lifeline phone in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a lifeline phone?

A Lifeline Phone job typically involves assisting low-income individuals in enrolling for the federal Lifeline assistance program, which provides discounted or free phone service. Responsibilities may include verifying customer eligibility, explaining program benefits, and distributing phones. This role is often found in customer service, sales, or outreach settings, requiring strong communication skills and knowledge of program guidelines.

What are the key skills and qualifications needed to thrive in the lifeline phone position, and why are they important?

To thrive as a Lifeline Phone Operator, you need strong communication skills, active listening abilities, and the capability to handle high-stress situations, often supported by a high school diploma or equivalent. Familiarity with computerized dispatch systems, crisis intervention protocols, and possibly certifications in crisis response or customer service are typical requirements. Compassion, emotional resilience, and the ability to remain calm under pressure help professionals excel in this role. These skills are important for providing reassurance and timely assistance to individuals seeking urgent support through lifeline services.

What are some common challenges faced by lifeline phone operators, and how are they supported in the workplace?

Lifeline Phone Operators often encounter emotionally charged situations and must manage crisis calls from individuals experiencing distress or emergencies, which can be demanding. To support them, organizations frequently offer regular training sessions, access to mental health resources, strong supervisory support, and team debriefings after critical incidents. Operators usually work as part of a collaborative team in a call center environment, ensuring that no one handles difficult calls alone. These support structures help maintain a healthy work-life balance and enable operators to provide compassionate and effective assistance.

How to become a Lifeline Phone service provider?

To become a Lifeline Phone service provider, companies must apply through the Universal Service Administrative Company (USAC) and meet federal program requirements, including offering discounted phone services to eligible low-income consumers. Providers typically need to demonstrate compliance with federal regulations, have appropriate licensing, and establish systems for verifying customer eligibility.
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What states have the most Lifeline Phone jobs?

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What job categories do people searching Lifeline Phone jobs look for?

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Lifeline Phone jobs near you
Infographic showing various Lifeline Phone job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

FOSTER CARE CASE WORKER (URM)

Rochester, NY • On-site

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES
See more jobs at CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICESexternal

$23.50 - $24.50/hr

Full-time

Retirement

Re-posted 22 days ago

Job description

Description

We are Hiring! 

Job Posting: FOSTER CARE CASE WORKER (URM)

Location: Rochester, NY

Department: CYF

Employment Type: Full time

Schedule: Monday thru Friday 9am to 5pm

Salary:  $23.50 - $24.50 (possible more for experience) 


General Description

Under general supervision, monitors substitute family care for unaccompanied refugee minor foster youth, providing counseling and support services in relation to the permanency goal; maintains confidentiality standards as set by New York State statute and defined by NASW. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.


Essential Duties and Responsibilities

Formulates treatment plans with involvement of foster parents, DHS, and youth, when appropriate.

  • Maintains home and face-to-face visits scheduled as determined by DHS, State standards and treatment plan to ensure adjustment and progress toward permanency goals.
  • Offers aftercare services as appropriate according to Standards/Case plan and to sustain progress achieved.
  • Coordinates medical, educational, vocational and mental health services.
  • Provides culturally informed casework intervention including use of interpreter, as case requires.
  • Collaborates with other service providers as determined by Standards/Case plan.
  • Attends all court required appointments with client.
  • Participates in ongoing staff training and program development.
  • Works collaboratively with Monroe County Department of Human Services.

Meets regularly with supervisor to evaluate and implement professional growth in practice and performance.

  • Informs supervisor in a timely fashion about significant client activities in formal and informal meetings.
  • Initiates professional development through attendance at outside conferences where appropriate; reading and applying current, relevant literature, etc.
  • Participates in required Agency/Department/Program meetings.

Completes required record documentation in accordance with Program Policies and Procedures.

  • Maintains client case records.
  • Documents all relevant client interaction in the case record in a timely fashion.
  • Submits required reports and statistics (FASP, permanency reports, etc.) to supervisor according to Department/Program schedule.

Facilitates youth's connection to cultural resources.

  • Explores identified permanency resources, conducts suitability assessment and arranges for visitation where appropriate.
  • Encourages and assists youth in maintaining their own cultural identify while addressing acculturation issues.
  • Is aware of and actively supports the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative, Entrepreneurial, Culturally Competent and Diverse.

Provides After Hours Coverage for Lifeline

  • Completes one-week rotation (Tuesday to Tuesday), providing phone coverage from 5pm-9am, as scheduled
  • Responds to Lifeline phone calls within a half hour from Lifeline contact and works with caller to address the immediate crisis, safety plan and come to an appropriate resolution to the call
  • Completes any necessary paperwork as related to Lifeline phone calls
  • Responsible for completing a home visit/hospital visit/transportation as necessary or arranging to have the task completed

Other Duties

  • Participates in relevant Agency meetings and/or trainings
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
  • Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.


Requirements

Qualifications Education: BSW from an accredited School of Social Work required. MSW preferred. Equivalent combination of education and experience will be considered. Bilingual speaking preferred.


Credentials: Valid and clean NYS Driver's License. Use of own personal vehicle will be required.


Experience: At least 1 - 2 years of experience in social work or child welfare.


Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program.   Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.


Additional Requirements:

  • Ability to prioritize assignments, plan, and complete work projects with minimal direction,
  • An ability to work efficiently and effectively and meet deadlines,
  • An ability to work under pressure,
  • Excellent verbal/written skills,
  • Ability to maintain confidentiality,
  • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
  • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
  • Possession of a valid NYS Driver's license and use of a registered and reliable vehicle.

Top Benefits and Perks:

  • Competitive salary and 403b retirement plan 
  • Generous time off package and work-life balance 
  • Comprehensive benefits package 
  • Supportive and collaborative environment 
  • Opportunities for growth and development 
  • Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact in our community!


***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet


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