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Lifeline Program Jobs in Illinois (NOW HIRING)

LifeLine Amb

Director of Business Development

Skokie, IL · On-site

$120 - $160/hr

... LifeLine Ambulance Illinois. As a key member of our Business Development team, you will be ... Program (EAP) * Work Environment: A new, modern facility and a diverse, inclusive workforce

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Lifeline Program information

See Illinois salary details

$24.2K

$50.7K

$87.7K

How much do lifeline program jobs pay per year?

As of Aug 24, 2026, the average yearly pay for lifeline program in Illinois is $50,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $57,700.00 per year, depending on experience, location, and employer.

What is the Lifeline Program?

The Lifeline Program is a federal initiative in the United States that provides discounted phone or internet services to eligible low-income consumers. Its goal is to ensure that all Americans have access to essential communication services required for work, education, healthcare, and emergency situations. Eligible individuals can receive a monthly discount on either their phone or internet bill, but not both, and must meet certain income or program participation requirements. The program is overseen by the Federal Communications Commission (FCC) and is available through participating service providers.

How does a role in the Lifeline Program typically interact with clients and service providers to ensure eligible individuals receive assistance?

In a Lifeline Program role, you can expect to regularly communicate with both clients seeking assistance and the telecommunications service providers that deliver discounted services. Your daily responsibilities may include verifying applicant eligibility, guiding clients through the application process, and resolving issues related to enrollment or service disruptions. Collaboration with providers is crucial to troubleshoot application discrepancies, clarify program guidelines, and ensure continuous support for qualified clients. This role requires strong attention to detail, empathy, and effective communication skills to navigate the unique challenges faced by low-income households.

What are the key skills and qualifications needed to thrive as a Lifeline Program Specialist, and why are they important?

To thrive as a Lifeline Program Specialist, you need a solid understanding of telecommunications regulations, eligibility verification processes, and customer service principles, often supported by experience in public assistance programs or a related field. Familiarity with enrollment systems, data management software, and compliance tracking tools is typically required. Strong interpersonal communication, attention to detail, and problem-solving abilities help individuals excel in assisting clients and ensuring accurate program implementation. These skills and qualities are crucial to facilitate access to essential communications services for eligible populations while maintaining program integrity and regulatory compliance.

What is the difference between Lifeline Program vs Customer Service Representative?

AspectLifeline ProgramCustomer Service Representative
CredentialsEligibility verification, basic communication skillsCommunication skills, sometimes certifications in customer service
Work EnvironmentAssist clients with program eligibility, often remotely or in community settingsHandle customer inquiries, call centers, or retail locations
Industry UsageTelecommunications, social servicesTelecommunications, retail, service industries

The Lifeline Program and Customer Service Representative roles both require strong communication skills, but the Lifeline Program focuses on assisting eligible clients with telecommunications discounts, while Customer Service Representatives handle general customer inquiries across various industries. The roles differ mainly in purpose and specific credentials, but both involve client interaction and communication expertise.

How to become a Lifeline Program provider?

To become a Lifeline Program provider, organizations must apply through the Universal Service Administrative Company (USAC) by submitting an application and meeting eligibility criteria, including offering discounted communication services to qualifying low-income consumers. Providers must also comply with program rules, complete required training, and maintain proper documentation to ensure ongoing participation.

What are popular job titles related to Lifeline Program jobs in Illinois?

For Lifeline Program jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Lifeline Program jobs in Illinois look for?

The top searched job categories for Lifeline Program jobs in Illinois are:

What cities in Illinois are hiring for Lifeline Program jobs?

Cities in Illinois with the most Lifeline Program job openings:

Lifeline Program jobs near you
Infographic showing various Lifeline Program job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,738 per year, or $24.4 per hour.

Enrollment Specialist - PRN - Cook County, IL

Chicago, IL

Terracom Wireless
11 - 50 employees
Learn more about Terracom Wirelessexternal

Contractor

Re-posted 29 days ago

Job description

Company Description

TerraCom was founded to help low-income consumers get the communications services they deserve. TerraCom prides itself on helping people save money and providing top notch customer service. TerraCom uses its expertise to run an efficient operation with the customer in mind, so we can always provide low cost, high quality service.

Job Description

TerraCom, a leader in Telecommunications for 22 years is looking for highly motivated individuals to be our "feet on the ground in your town". You must have reliable transportation and above average skills using wireless handsets and the internet.

Plan and execute delivery activities, following planned events and door to door delivery routes, assisting with tablet enrollment, and operation demonstration.

Strengthen customer relationships with prompt and courteous service and help the community learn to use and benefit from technology.

We offer positions on a commission basis only, with bonuses for performance and mileage.

These positions are part-time/PRN and have flexible hours. 

Lifeline Program experience a plus.

If you are at least 21 years of age, have a valid state-issued driver's license, auto insurance, good driving record, excellent verbal and written communication skills, and experience dealing with the public in a sales/service capacity apply today!

Qualifications

If you are at least 21 years of age, have a valid state-issued driver's license, auto insurance, good driving record, excellent verbal and written communication skills, and experience dealing with the public in a sales/service capacity apply today!

Additional Information

All your information will be kept confidential according to EEO guidelines. TerraCom is an Equal Opportunity Employer.

Apply