Library Customer Service Assistant Jobs in Dallas, TX

Summary The City of Lancaster is seeking an innovative, service-minded, and community-focused Library Manager to lead the daily operations, programs, staff, and long-term vision of the Lancaster Veterans Memorial Library. This is an exciting opportunity for a library professional who understands that today's library is more than a place for books - it is a welcoming community hub for learning, connection, technology, creativity, and discovery. The Library Manager will help shape library services that meet the educational, informational, and entertainment needs of residents of all ages while ensuring the library continues to grow with the community.

The ideal candidate will be a strong and supportive leader who believes in developing employees, encouraging teamwork, building trust, and creating an environment where staff feel respected, included, challenged, and empowered to do their best work. The City of Lancaster values leaders who lead by example, support continuous improvement, recognize the talents and contributions of others, and help create a positive work environment where employees can serve the community with purpose and P.R.I.D.E. Essential Duties and Responsibilities The Library Manager is responsible for planning, directing, and managing library operations, staff, programs, collections, partnerships, budget activities, grants, and strategic initiatives

This position provides strategic management based on community needs and public library services while ensuring programs are designed to meet the educational, informational, and entertainment needs of residents of all ages. Essential duties include, but are not limited to: Manage daily library operations, employees, contractors, and volunteers. Plan, develop, and implement library programs for children, teens, adults, and families.

Monitor, evaluate, develop, and maintain library collections based on community needs. Oversee the cataloging, classification, acquisition, development, and processing of library materials. Prepare and manage the library's annual budget, revenue and expense forecasting, grants, and related financial activities.

Coordinate and facilitate Library Advisory Board meetings, including agendas, materials, and updates. Lead the implementation of the Library's 5-Year Strategic Plan, including community outreach initiatives such as bookmobile participation at City events. Build partnerships with City departments, outside agencies, schools, community groups, and other stakeholders.

Supervise, train, coach, evaluate, and develop assigned staff. Promote a welcoming, professional, and customer-focused library environment. At the City of Lancaster, we proudly serve with P.R.I.D.E.: Productivity - We place accountability, authority, tools, and information in the hands of employees closest to the customer for superior results

Resourcefulness - We provide cost-effective service while encouraging innovation and continuous process improvement. Integrity - We act ethically and responsibly because "there's no right way to do the wrong thing." Dedication - We complete our work with passion, professionalism, loyalty, and commitment to the success of others. Excellence - We work together to build trust, share ideas, and create a high-performing organization

Education and/or Experience A Master's degree in Library Science from an accredited university and by the American Library Association is required. A minimum of four years of progressively responsible upper-management level experience in a related field is required, including experience with program creation and implementation. The successful candidate must have excellent communication, organizational, leadership, and customer service skills.

Applicants should have experience with library operations, staff supervision, budget preparation, program planning, collection development, community partnerships, grants, and strategic planning. Certificates, Licenses, Registrations A valid Class C Driver's License with a clean driving record is required. Driving is a requirement of this position.

The selected candidate must be able to obtain and maintain continuing education units, professional development requirements, and any other certifications required for Library Science professionals.