ZipRecruiter

Log In

1

Library Customer Service Assistant Jobs in Austin, TX

Alphabe Insight Inc

Customer Service Assistant

Austin, TX · On-site

$17 - $23.50/hr

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer ...

Tag360

Customer Service Assistant

Austin, TX · On-site

$39K - $49K/yr

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional ...

Tag360

Customer Service Assistant

Austin, TX · On-site

$39K - $49K/yr

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional ...

Alphabe Insight Inc

Customer Service Assistant

Austin, TX · On-site

$46K - $50K/yr

Our workplace values clarity, growth, and a strong sense of purpose We are seeking a Customer Service Assistant to join our team in Austin, TX. This role is ideal for someone who thrives in a fast ...

next page

Showing results 1-20

All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Austin, TX

Library Customer Service Assistant information

See Austin, TX salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for library customer service assistant in Austin, TX is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Austin, TX? For Library Customer Service Assistant jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Austin, TX look for? The top searched job categories for Library Customer Service Assistant jobs in Austin, TX are:
What cities near Austin, TX are hiring for Library Customer Service Assistant jobs? Cities near Austin, TX with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Austin, TX as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,285 per year, or $19.8 per hour.

Library Assistant (Hourly)

Austin Community College

Austin, TX • On-site

Part-time

Re-posted 21 days ago

Austin Community College rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

47th of 614 rated colleges and universities

Job description

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.
Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01
If you are a current Austin Community College employee, please click this link to apply through your Workday account.
Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college's mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
  • Focused on student academic achievement and postgraduate outcomes
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC

Job Posting Title:
Library Assistant (Hourly)
Job Description Summary:
Reports to the Head Librarian and is responsible for performing
circulation desk computer operations and assisting patrons with
directional information. Works at the circulation desk; checks
materials in and out; answers phone; and makes phone contact
with other Library Services departments regarding circulation desk
functions. Collects money and gives receipts for fines; releases
student records which have been placed on hold. Opens and/or
closes library; keeps statistics; monitors security system, maintains
library equipment, and picks up, sorts and delivers mail when
appropriate. Performs other related duties as assigned.
Job Description:
Description of Duties and Tasks
  • Performs office duties in support of faculty, staff, and/or student efforts, including word processing, data entry, maintaining files, processing mail, and duplication.
  • Gathers, compiles, and enters data, producing routine reports and documents.
  • Produces handouts, fliers, newsletters, brochures, manuals, and other documents.
  • Answers the telephone, routes calls, or takes messages; responds to and/or directs inquiries in person or on the telephone.
  • May input budget figures, prepares requisitions, logs and tracks expenditures, takes payments, or issues invoices or bills.
  • Maintains tracking systems and logs.
  • Operates office equipment such as copiers and fax machines.
  • Perform work experience circulation desk duties: including checking materials in/out, collecting fines, updating patron records, answering the phone, and removing student holds.
  • Perform collection and stack maintenance duties: including shelving of materials, shelf reading, light cleaning, and other assigned tasks.
  • Provide support for Librarians and Library Assistants.
  • Complete word processing and data entry tasks
  • Other duties, and special projects, as assigned.

Knowledge
  • Office procedures and practices.
  • Customer service techniques.
  • Working knowledge of computers and computer applications.

Skills
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.
  • Maintaining an established work schedule.
  • Effectively using interpersonal and communication skills.
  • Effectively using organizational and planning skills.
  • Entering data, maintaining files, and performing other clerical duties.
  • Effective customer-orientation when working with a multicultural population.
  • Ability to file accurately - numerically and alphabetically.
  • Ability to work in a team environment.
  • Ability to understand and follow detailed instructions.
  • Ability to communicate effectively.
  • Ability to perform quality customer service at a public service desk.
  • Ability to conform to an established work schedule.

Preferred Knowledge, Skills, Abilities
  • Knowledge of Library of Congress Classification System.
  • Experience with online circulation systems such as SirsiDynix.
  • Library customer service experience.

Technology Skills
  • Use a variety of spreadsheet, word processing, database, and presentation software.
  • May also use social media, work with desktop publishing, and update webpages.

Preferred Work Experience
Related workexperience in a Library or Bookstore
Required Work Experience
  • As required.

Physical Requirements
  • Ability to sit or stand for extended periods of time.
  • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
  • Ability to lift and carry up to 35 pounds and maneuver book trucks.

Safety
  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate
$23.00/hour
Up to 19 hours per week
Number of Openings:
1
Job Posting Close Date:
August 7, 2026Clery Act
As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.
For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.
Disclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

What Austin Community College employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply