Library Customer Service Assistant Jobs in Allen, TX

Description

JOB SUMMARY  

The Farmers Branch Manske Library is seeking a 30 hour a week Library Associate 3 -Bilingual Programming. 

The Library Associate 3 supports library operations by focusing on circulation tasks and providing bilingual children's programming, including story times. The role requires exceptional customer service, organizational skills, and the ability to create engaging, age-appropriate content in both English and Spanish to serve a diverse community. 

Hours worked per week:  30

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

Readers Advisory and Circulation Support:

Provide readers advisory services to library patrons, recommending books, resources, and materials based on their interests, reading preferences, and age.

Assist and engage with patrons at the service desks, providing reference assistance, reader guidance, and program information.

Assist with circulation desk duties, including checking materials in and out, issuing library cards, collecting fines, and shelving returned items.

Provide courteous and efficient customer service to patrons at the circulation desk, resolving issues and answering questions related to library services and policies.

Programming:

Plan, develop, and deliver bilingual children's programs, including story times, themed activities, and seasonal events.

Select and prepare age-appropriate materials in English and Spanish, ensuring cultural inclusivity.

Foster early literacy skills using songs, rhymes, fingerplays, and interactive storytelling.

Collaborate with schools, community groups, and organizations to promote library programs and services.

Create promotional materials and social media posts to enhance program attendance.

Collect and analyze feedback to improve program quality and engagement.

Outreach and Promotion:

Promote the library through outreach activities, presentations, and partnerships with local schools, community organizations, and businesses.

Develop marketing materials and promotional strategies to raise awareness of STEAM programs and services offered by the library.

Actively engage with patrons to assess their needs and interests and tailor programming accordingly.

Knowledge and Advancement

Know, understand, and administer the American Library Association's Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library; in addition to these freedoms, support client discretion of materials available at your local library.

Follow all legal and policy requirements related to patron privacy and custodianship of patron records.

Continuing Education and Professional Development

Actively pursue opportunities for professional development to enhance skills and knowledge.

Attend workshops, conferences, webinars, and training sessions related to library management, grant writing, and operations.

Share insights and best practices gained through professional development activities with colleagues to foster a culture of learning and innovation within the library.

Other duties as assigned

Requirements

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.  

H.S. Diploma or GED required

Fluent in English and Spanish, with excellent verbal and written communication skills in both languages.

Excellent communication, presentation, and interpersonal skills.

Strong storytelling and presentation skills, particularly for young audiences.

Proficiency in basic computer applications, library catalog systems, and digital resources.

2 years of combined experience working in libraries, customer service, or with children.

Ability to work a regular schedule that may include a combination of days, evenings and weekends

Physical Requirements  

Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 40 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; walk; bend; stoop; reach; and climb.

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.