Teen Service Library Assistant Jobs in Dallas, TX

Our Core Values We LOVE DeSoto •L- We lift up our community •O- We take ownership of our collective performance •V- We value and respect all employees •E- We empower employees to grow

The purpose of this position is to provide high-quality customer service to library patrons. Responsibilities include organizing and shelving library materials in their proper locations; assisting patrons at public service desks, including Circulation, Reference, Youth, and Computer Lab; and responding to questions, requests, and general inquiries.

Additional duties may include processing library materials; helping patrons locate resources; providing basic assistance with computer and technology use; and planning, organizing, and/or implementing services and programs within the library and out in the community.

• Provides customer service to library patrons by staffing all public service desks, including greeting and assisting users with requests; directing patrons to appropriate library resources and areas; updating patron accounts; registering new users; checking out, renewing, and processing library materials; assisting with basic computer use; and collecting fines and fees;
• Assists with developing, implementing, and conducting a variety of library-related educational programs and activities for adults, teens, and children, including story hour, library tours, and instructional classes in library areas assigned;
• Maintains organization of library materials by sorting and shelving items in proper order; inspecting materials for damage; and routing damaged items for repair or further action;
• Participates in cross-training and collaborates with staff across the library to support daily operations and ensure consistent, high-quality patron service;
• Participates in staff meetings to discuss and solve problems, contribute ideas for improvement, and keep updated on library plans and activities;
• Assists with opening and closing duties;
• Performs other assigned duties.

• High School Graduation or equivalent
• One (1) year of experience working with the public
• Or equivalent training, education, and/or experience; and
• Valid Driver's License.

• Knowledge of City policies and procedures;
• Demonstrated ability and enthusiasm for working with the public;
• Knowledge or ability to learn cataloging standards in an automated library system;
• Knowledge or ability to learn reference techniques and sources;
• Knowledge or ability to learn collection development techniques and print and electronic resources;
• Knowledge of Microsoft Office Suite;
• Skill in the operation and use of hardware and peripherals, plus standard office software, which includes databases and presentation programs, along with standard Microsoft products;
• Skill in communicating effectively both orally and in writing;
• Ability to provide internal/external guidance and customer assistance via all forms of communication;
• Ability to exercise ethical decision-making, good judgment, and discretion in applying and interpreting library and City rules, regulations, policies, and procedures;
• Ability to provide internal and external positive customer service;
• Ability to assist patrons and address concerns in a calm, respectful, and positive manner;
• Ability to work as part of a cohesive team; willingness to assist and support coworkers, contribute ideas, and maintain flexibility;
• Ability to use computers for data entry, word processing, and/or accounting purposes;
• Ability to present programs and materials to the public, both internally and externally;
• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials;
• Ability to establish and maintain working relationships with City administration, other employees, and the general public;
• Ability and willingness to adapt to changing organizational needs, conditions, and work responsibilities, including flexibility to try new ideas and methods.

There are no benefits available for this position.