ZipRecruiter

Log In

1

Library Customer Service Assistant Jobs in Washington

Biz Voice Boost

Customer Service Assistant

Washington, DC · On-site

$19.50 - $27/hr

We are looking for a friendly and dependable Customer Service Assistant to ensure a positive and seamless customer experience. Key Responsibilities: * Respond to customer inquiries and resolve ...

Goldenhqcorp

Customer Service Assistant

Washington, DC · On-site

$3.7K - $4.4K/hr

Job Summary We are looking for a reliable and customer-oriented Customer Service Assistant to support daily customer interactions and help deliver an outstanding service experience. This role is ...

eCruit

Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

Answer customer questions and address concerns in a friendly and professional manner. * Assist customers with product knowledge, service options, and enrollment or sales processes. * Identify ...

Ecruit

Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

Answer customer questions and address concerns in a friendly and professional manner. * Assist customers with product knowledge, service options, and enrollment or sales processes. * Identify ...

GovernmentJobs.com

Library Assistant

Leesburg, VA · On-site

The Library Assistant provides outstanding customer service in reference and circulation functions and assists customers - many of whom are attorneys and pro se litigants - in locating legal ...

Loudoun County Government

Library Assistant

Leesburg, VA · On-site

$23.59 - $38.90/hr

The Library Assistant provides outstanding customer service in reference and circulation functions and assists customers - many of whom are attorneys and pro se litigants - in locating legal ...

Loudoun County Government

Library Assistant

Leesburg, VA · On-site

$23.12 - $38.14/hr

The Library Assistant provides outstanding customer service in reference and circulation functions and assists customers - many of whom are attorneys and pro se litigants - in locating legal ...

next page

Showing results 1-20

All JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Washington

Library Customer Service Assistant information

See Washington salary details

$13

$22

$31

How much do library customer service assistant jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for library customer service assistant in Washington is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.87 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Washington? For Library Customer Service Assistant jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Washington look for? The top searched job categories for Library Customer Service Assistant jobs in Washington are:
What cities in Washington are hiring for Library Customer Service Assistant jobs? Cities in Washington with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Washington as of June 2026, with employment types broken down into 7% Full Time, 88% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,174 per year, or $22.7 per hour.
Library Assistant I

Library Assistant I

St. Mary's County Library

Charlotte Hall, MD • On-site

$20.40/hr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

Description:

Job Summary

Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Customer Service.


Core Job Functions

  • Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, answering the phone
  • Greets customers and provides directions or refers them to appropriate staff members if needed
  • Spends time on the Library floor:
  • Assisting customers at their point of need
  • Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
  • Monitoring the Library to maintain a safe space
  • Assists customers with:
  • Basic information and reader’s advisory questions
  • Basic computer, eBook, email, and internet questions
  • Self-checkout machine, copier, fax machine, and printer
  • Use of Library resources and databases
  • Information on Library activities, facilities, and services
  • Maintains and operates basic office equipment
  • Maintains accurate and current customer database in the Integrated Library System
  • Assists in collection maintenance
  • Performs all opening/closing procedures
  • Performs interlibrary loan procedures
  • Resolves basic customer concerns about fines or damaged items, Library policies, procedures, and rules
  • Participates in workshops or trainings as requested
  • Represents the Library at one or more outreach events each calendar year
  • May:
  • Participate in branch or system wide work teams
  • Process Library materials
  • Assemble and arrange displays of materials to support popular topics
  • Attend professional meetings, maintain membership in professional organizations, and participate in their activities
  • Performs other duties and participates in special projects, as assigned


Knowledge, Skills, and Abilities

Knowledge of:

  • General interest in reading and literature, and an awareness of trends in popular culture as well as current news events as they relate to customer interests and needs

Ability to:

  • Learn St. Mary’s County Library policies and procedures
  • Communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens
  • Learn to operate relevant computer systems (including hardware and software), current audio-visual equipment, and office machines
  • Use common sense and good judgement
  • Travel throughout the system and community, work a variety of schedules that include evenings and weekends, and accept system-wide transfers

Skills:

  • Excellent communication skills, both in writing and orally
  • Excellent customer service skills
  • Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand


Training and/or Education

High School Diploma or GED


Experience

Six (6) months or more of customer service experience.

Licenses or Certificates

None


Physical Demands

Work requires light physical effort in the handling of materials or boxes in non-strenuous work positions not to exceed 30 pounds and/or standing and/or walking 75%+ of the time.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.


FLSA Classification

Non-Exempt


Grade

1


The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job

Requirements:

Job Closing Date: July 5, 2026 at 11:59pm

Position: Library Assistant I

Grade: Grade 1, Step 1

Benefits: PTO Leave, Holidays, State Retirement 403b Plan

Optional: Supplemental Insurance, 457 Retirement Plan, Credit Union Membership

Location: Charlotte Hall Library

Hours: 21/week

Schedule: Monday 9-5, Tuesday 9-5 Every Saturday 9-5

All resumes will be reviewed after the closing date. Notifications will be sent out after review.