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Library Customer Service Assistant Jobs in Spokane, WA

dbi

Customer Service

Spokane, WA

$16.25 - $22/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

dbi

Customer Service

Spokane, WA · On-site

$16.25 - $22/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

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Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for library customer service assistant in Spokane, WA is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.08 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

What are popular job titles related to Library Customer Service Assistant jobs in Spokane, WA?

For Library Customer Service Assistant jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Spokane, WA look for?

The top searched job categories for Library Customer Service Assistant jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Library Customer Service Assistant jobs?

Cities near Spokane, WA with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,115 per year, or $20.2 per hour.

Library Assistant

Spokane County Library District

Spokane, WA

Other

Re-posted 24 days ago

Job description

General Purpose: Working under close supervision or clearly defined procedures, this position provides prompt and friendly service to customers. Illustrative Examples of Duties and Responsibilities: Checks materials in/out; assist customers at check out stations; places holds and retrieves items placed on hold for customers. Issues/renews library cards and updates customer information using the library"s automated system. Receives and processes money for the payment of fines and fees. May perform cash reconciliation as assigned. Responds to customer inquiries regarding library services and operations; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. Inspects returned materials for damage.. May assess damage charges and complete the customer billing process. Processes and prepares materials for shipment; processes items for holds pickup. May use common off-the-shelf products to clean library materials and equipment. May reserve meeting rooms and/or Internet computer stations for customers May instruct customers in the basic use of library equipment and technology, including, but not limited to: logging in and out of public computer and printing stations, and accessing library account information and paying fines and fees online. May participate in visits to adult care facilities, including preparing materials, checking materials out to customers on the visit, and driving the District van. Performs other related duties as assigned. Minimum Qualifications: Required
~ High school diploma or equivalent required
~ Two years customer service experience

Preferred
~ One year customer service experience in a library setting

The District may accept an equivalent combination of education and experience in lieu of the above requirements. Knowledge, Skills and Abilities: Knowledge of: - ~ Alphabetic, numeric and/or alphanumeric order
~ Library services and resources;
~ Proper cash handling procedures Ability to: - ~ Communicate effectively with staff and others, both orally and in writing
~ Consistently demonstrate effective customer service behavior(s);
~ Interact in a professional and respectful manner with District staff and the public;
~ Maintain confidentiality of customer information;
~ Establish and maintain effective working relationships in a team environment;
~ Use initiative, problem-solving skills, and sound judgment;
~ Work quickly and accurately; follow directions; meet deadlines. Skill In - ~ Use of computer systems and various software programs, including ILS. Work Environment/Physical Demands: Work is performed primarily in a library environment while sitting/standing at a desk for extended periods of time. This position requires frequent public contact. Moderate stress may be encountered due to heightened library activities or intense customer interactions. The noise level is usually moderate. An individual performing the duties in this position may be required to sit or stand for long periods of time, lift or move up to 40 pounds, and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or hand truck. $13.91 - $18.30

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