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Library Customer Service Assistant Jobs in Spokane, WA

dbi

Customer Service

Spokane, WA · On-site

$16.25 - $22/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

Costco Wholesale Corporation

Food Service Assistant

Spokane, WA · On-site

$15.25 - $19.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

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Library Customer Service Assistant information

See Spokane, WA salary details

$11

$20

$28

How much do library customer service assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for library customer service assistant in Spokane, WA is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.08 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Spokane, WA? For Library Customer Service Assistant jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Spokane, WA look for? The top searched job categories for Library Customer Service Assistant jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Library Customer Service Assistant jobs? Cities near Spokane, WA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Spokane, WA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,115 per year, or $20.2 per hour.
Library Assistant

Library Assistant

Spokane County Library District

Spokane, WA • On-site

Other

Posted 3 days ago

Job description

General Purpose: Working under close supervision or clearly defined procedures, this position provides prompt and friendly service to customers. Illustrative Examples of Duties and Responsibilities: Checks materials in/out; assist customers at check out stations; places holds and retrieves items placed on hold for customers. Issues/renews library cards and updates customer information using the library"s automated system. Receives and processes money for the payment of fines and fees. May perform cash reconciliation as assigned. Responds to customer inquiries regarding library services and operations; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. Inspects returned materials for damage.. May assess damage charges and complete the customer billing process. Processes and prepares materials for shipment; processes items for holds pickup. May use common off-the-shelf products to clean library materials and equipment. May reserve meeting rooms and/or Internet computer stations for customers May instruct customers in the basic use of library equipment and technology, including, but not limited to: logging in and out of public computer and printing stations, and accessing library account information and paying fines and fees online. May participate in visits to adult care facilities, including preparing materials, checking materials out to customers on the visit, and driving the District van. Performs other related duties as assigned. Minimum Qualifications: Required
~ High school diploma or equivalent required
~ Two years customer service experience
Preferred
~ One year customer service experience in a library setting
The District may accept an equivalent combination of education and experience in lieu of the above requirements. Knowledge, Skills and Abilities: Knowledge of: - ~ Alphabetic, numeric and/or alphanumeric order
~ Library services and resources;
~ Proper cash handling procedures Ability to: - ~ Communicate effectively with staff and others, both orally and in writing
~ Consistently demonstrate effective customer service behavior(s);
~ Interact in a professional and respectful manner with District staff and the public;
~ Maintain confidentiality of customer information;
~ Establish and maintain effective working relationships in a team environment;
~ Use initiative, problem-solving skills, and sound judgment;
~ Work quickly and accurately; follow directions; meet deadlines. Skill In - ~ Use of computer systems and various software programs, including ILS. Work Environment/Physical Demands: Work is performed primarily in a library environment while sitting/standing at a desk for extended periods of time. This position requires frequent public contact. Moderate stress may be encountered due to heightened library activities or intense customer interactions. The noise level is usually moderate. An individual performing the duties in this position may be required to sit or stand for long periods of time, lift or move up to 40 pounds, and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or hand truck. $13.91 - $18.30

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