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Library Customer Service Assistant Jobs in Bothell, WA

Hopelink

Customer Service Assistant

Bellevue, WA · On-site

$20.75/hr

NEMT Customer Service Assistant Location : Bellevue, WA. This is an onsite only position. Work schedule : Full time, Monday - Friday, 8:00am-5:00pm. Who we are: Since 1971, Hopelink has provided ...

City of Seattle

Library Associate II

Seattle, WA · On-site

$29.39 - $35.72/hr

Provides friendly, responsive customer service for patrons in person, by phone and email. Checks materials in and out, renews and reserves materials; collects fees; registers patrons for library ...

City of Seattle

Library Associate II

Seattle, WA · On-site

$29.39 - $35.72/hr

Provides friendly, responsive customer service to patrons; checks materials in and out; renews and reserves materials; collects fees; registers patrons for library cards; resolves patron account ...

DigiPen

Temporary Library Director PT

Redmond, WA · On-site

$5.80K - $6.40K/mo

Ensure excellent customer service. * Supervise student Library Assistants. * Provide reference support for students and faculty both in-person and online. * Catalogue new materials. * Work with ...

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Library Customer Service Assistant information

See Bothell, WA salary details

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How much do library customer service assistant jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for library customer service assistant in Bothell, WA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are popular job titles related to Library Customer Service Assistant jobs in Bothell, WA? For Library Customer Service Assistant jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Bothell, WA look for? The top searched job categories for Library Customer Service Assistant jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Library Customer Service Assistant jobs? Cities near Bothell, WA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Bothell, WA as of May 2026, with employment types broken down into 2% As Needed, 63% Full Time, 30% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,562 per year, or $22.4 per hour.
Customer Service Assistant

Customer Service Assistant

Hopelink

Bellevue, WA • On-site

$20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Title: NEMT Customer Service Assistant
Location: Bellevue, WA. This is an onsite only position.
Work schedule: Full time, Monday - Friday, 8:00am-5:00pm.
Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.
Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!
Hopelink programs work in tandem to fill gaps, supporting each family or individual's unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/
The career opportunity:
The NEMT Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills, and a proven ability to complete administrative work with a high degree of accuracy.
What qualities we are looking for: We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!
  • Excellent customer service, oral communication, and written communication skills.
  • Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.
  • Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.
  • This position is a Service Critical Employee with specific attendance requirements.
    • Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
    • Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
    • Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.
Examples of what you will be doing:
  • Determines client eligibility for Medicaid-funded transportation services.
  • Schedules transportation requests through email, fax, portal, and other non-phone methods.
  • Prepares reports as needed using various tools including MS Windows, Excel, PowerBI and scheduling software.
  • Completes data-entry tasks in Hopelink Scheduling software.
  • Responsible for correctly processing transportation requests in a timely manner.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
  • Compensation: $20.75/hour
  • Up to 10 paid vacation and sick days annually and 10 paid holidays.
  • Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.
  • Medical, Dental, and Vision benefits after 1 month waiting period.
  • Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage.
  • Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.
  • Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.
  • Annual Performance Reviews with Merit Increase Opportunities.

Hopelink Values:
Growth & Human Potential
Relationships Built in Trust
Culture of Belonging
Quality of Our Work
Community-Centered
Fiscal & Data Stewardship
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

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