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$13

$22

$31

How much do library customer service assistant jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for library customer service assistant in Bothell, WA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are popular job titles related to Library Customer Service Assistant jobs in Bothell, WA? For Library Customer Service Assistant jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Bothell, WA look for? The top searched job categories for Library Customer Service Assistant jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Library Customer Service Assistant jobs? Cities near Bothell, WA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Bothell, WA as of May 2026, with employment types broken down into 2% As Needed, 63% Full Time, 30% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,562 per year, or $22.4 per hour.
Customer Service Health Program Assistant I SEA26

Customer Service Health Program Assistant I SEA26

Triplenet Technologies, Inc.

Seattle, WA

$28.69/hr

Other

Posted yesterday

Job description

Job Duties
Process requests for disposition review through the Disposition Authorization (DA) Program submitted electronically and via fax.
Perform customer service duties electronically or in person to funeral directors and grieving families.
Answer multiple phone lines assisting funeral homes and grieving families.
Monitor shared email account, screen all incoming requests, and provide timely updates for various MEO services
Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review
Coordinate the Disposition Review approval process involving forensic pathologists and Death Investigators
Provide official disposition approval to funeral homes prior to death certificate filing
Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention
Maintain retention schedule for disposition authorization program, disposing of records consistent with the client retention policy
Answer telephone calls to the designated administration lines and respond or refer calls appropriately
Provide in-person assistance to funeral homes, family members, law enforcement personnel,
and others arriving at the reception window
Interpret state statutes and client policies regarding releasing public and confidential Medical Examiner records
Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.
Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork
Provide assistance in preparing death certificates using the statewide Electronic Death Registration System (EDRS), including preparing of formal affidavits for correction
Provide support releasing personal effects and evidence to funeral agencies or family members dealing with grief
Other duties as assigned
Experience, Qualifications, Knowledge, Skills
Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports.
Ability to work in a Windows environment and use Microsoft products to complete assigned tasks, including: Word for word processing, Excel for spreadsheet creation, maintenance, and reports; and Outlook to communicate with clients and staff.
Ability to prepare for meetings which include setting up PowerPoint presentations, virtual meetings via Teams and conference phone lines, copying and preparing packets for meetings.
Maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived.
Demonstrated ability in prioritizing workload and adapting to changes in work load demand
Possesses initiative and accountability skills for work product and service of sensitive matters
Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.
Ability to lift 25 pounds
Shift: M- F ; 8:30 AM to 5 PM
Location: Downtown Seattle (Harborview)
Duration: 1+ month
Pay: $28.69 per hour
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About Triplenet Technologies

Sourced by ZipRecruiter

TripleNet Technologies, has been helping selected clients since 1997. Client firms range from Fortune 100 companies to new ventures and privately held firms. Our staff has over 14 years experience in completing projects for IT, Sales, Customer Service, Technical Support, Marketing, Shipping, Accounting, and Software Engineering. We have significant experience in technology management and deployment of complex information technologies.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Seattle, WA, US

Year founded

1997

Social media

Facebook

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