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Library Customer Service Assistant Jobs in Ohio (NOW HIRING)

HRS Talent Solutions

Customer Service Assistant

Cincinnati, OH · On-site

$16.50 - $22.75/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

HRS Talent Solutions

Customer Service Assistant

Dayton, OH · On-site

$16.75 - $23/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

Alphabe Insight

Customer Service Assistant

Columbus, OH · On-site

$47K - $51K/yr

Customer Service Assistant At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

Sparkbit 360

Customer Service Assistant

Columbus, OH · On-site

$16 - $22.25/hr

Customer Service Assistant At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and ...

Alphabe Insight

Customer Service Assistant

Toledo, OH · On-site

$15.75 - $21.75/hr

Customer Service Assistant At Signal Tru Brand, we are dedicated to creating innovative branding and marketing solutions that help businesses stand out in competitive markets. Our team of creative ...

Alphabe Insight

Customer Service Assistant

Toledo, OH · On-site

$15.75 - $21.75/hr

Customer Service Assistant At Signal Tru Brand, we are dedicated to creating innovative branding and marketing solutions that help businesses stand out in competitive markets. Our team of creative ...

Alphabe Insight

Customer Service Assistant

Toledo, OH · On-site

$15.75 - $21.75/hr

Customer Service Assistant At Signal Tru Brand, we are dedicated to creating innovative branding and marketing solutions that help businesses stand out in competitive markets. Our team of creative ...

Alphabe Insight

Customer Service Assistant

Cleveland, OH · On-site

$50K - $54K/yr

Customer Service Assistant At Sharpcontra, we combine creativity with strategy to deliver powerful marketing and advertising solutions that drive results. Our team is passionate about helping brands ...

Biz Voice Boost

Customer Service Assistant

Columbus, OH · On-site

$16 - $22.25/hr

We are looking for a friendly and dependable Customer Service Assistant to ensure a positive and seamless customer experience. Key Responsibilities: * Respond to customer inquiries and resolve ...

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16.25 - $22.50/hr

Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer Service Supervisor, the primary ...

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16/hr

Job Type Part-time Description Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer ...

Sparkbit 360

Customer Service Assistant

Columbus, OH · On-site

$16 - $28/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

Zolidco

Customer Service Assistant

Cincinnati, OH

$16.50 - $22.75/hr

Job Summary We are seeking a friendly and motivated Customer Service Assistant to provide exceptional support and help create positive customer experiences. This role is ideal for individuals who ...

New

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16/hr

Job Type Part-time Description Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer ...

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Showing results 21-40

All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Ohio

Library Customer Service Assistant information

See Ohio salary details

$11

$19

$26

How much do library customer service assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for library customer service assistant in Ohio is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.73 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Ohio? For Library Customer Service Assistant jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Ohio look for? The top searched job categories for Library Customer Service Assistant jobs in Ohio are:
What cities in Ohio are hiring for Library Customer Service Assistant jobs? Cities in Ohio with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,598 per year, or $19 per hour.

Chief Library Services Officer

Toledo Lucas County Public Library

Toledo, OH

$125K - $176K/yr

Full-time

Posted 10 days ago

Job description

Chief Library Services Officer
Location: Administration
Status: Full-Time 37.5 hours per week (75 hours per pay period)
Salary Range: R14
Application Deadline: 8/11/2026
Position Summary
Reporting to the Chief Executive Officer and Fiscal Officer, the Chief Library Services Officer provides administrative leadership, strategic vision, and oversight for the library’s customer experience, public service infrastructure, policies, collections, and operational systems. As a member of the leadership team, this role ensures that public services are supported by efficient, equitable, and modern systems that enable high-quality service delivery. This position provides strong leadership, team planning, and high-level decision-making for the library system.
The incumbent will have exemplary customer service skills, ensure a customer service culture within the sphere of responsibility, and demonstrate a commitment to TLCPL’s mission and values by supporting a culture that is welcoming, innovative, objective, accountable, and collaborative.
Primary Responsibilities
  1. As a member of the leadership team, contributes to long-range planning and collaborates to make decisions and implement changes.
  2. Lead system-wide operations, including collection, circulation, technical services, and customer service.
  3. Provides leadership, guidance, and direction to library leaders in technical services, circulation, and collection development.
  4. Collaborates as appropriate with the Programs and Partnerships Director to ensure alignment between programs, services, collection, and customer service.
  5. Ensure systems and collections support programming, outreach, and customer needs and remove barriers to access.
  6. Creates and updates organization policies and procedures related to collection development, technical services, circulation, and customer experience to execute current practices and meet the needs of library customers – includes defining the scope of work, assigning ownership, and communicating these to library staff.
  7. Ensure policies are equitable and sustainable.
  8. Oversee the investigation, implementation, and management of technology solutions to provide best-in-class customer experiences.
  9. Partners with IT on system integration and improvement.
  10. Use data and analytics to guide collections, service models, and operational efficiency and to ensure efficient resource allocation.
  11. Encourages innovation and creative problem solving, professional development, and a collaborative team spirit among managers, supervisors, and staff. Utilizes team-building skills to build a highly performing team.
  12. Defines training frameworks and staffing strategies in areas of technical services, circulation, and collection development.
  13. Manage vendors and partnerships related to: ILS systems, resource sharing, collection development and maintenance, technical and delivery services.
  14. Keeps informed of current library services, library technology, collection development, and collection management practices by participating with colleagues throughout the state and within national library organizations/efforts.
  15. Actively supports diversity, equity, and inclusion. Promotes a culture where all staff and customers belong.
Minimum Qualifications
Knowledge/Skills
  1. Comprehensive knowledge of the principles and practices of Library Science and administration, and a demonstrated ability to administer and manage Library services.
  2. Ability to lead, mentor, coach, and provide administrative direction to management-level staff and a diverse professional workforce in a manner that emphasizes team building and collaboration.
  3. Excellent written and oral communication skills required.
  4. Ability to foster and maintain working relationships with colleagues, subordinates, organizations, and individuals.
  5. Analytical skill needed to evaluate branch programs, services, facilities, budgets, and staff, and the ability to recommend and implement innovative changes.
  6. Ability to select, train, evaluate, and manage branch managers, strong people skills.
Training/Experience/Education/Certification
  1. Master of Library Science (MLS), Master of Library and Information Science (MLIS) from an ALA-accredited institution. (Required)
  2. Minimum 8 years of professional experience. (Required)
  3. Minimum 5 years of supervisory experience, administrative level experience. (Preferred)
  4. Demonstrated experience in collections, circulation, or technical services.
  5. Demonstrated ability to successfully coach employees at all levels within an organization.
  6. Must have a valid driver’s license and possess your state’s minimum coverage requirements for auto insurance.
  7. Must meet eligibility requirements of the Library’s insurance carrier under the Library’s Motor Vehicle Use Policy.
  8. May be required to drive library-owned or non-library-owned personal vehicles on a regular basis on behalf of library business.

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