Library Assistant Jobs in Massachusetts (NOW HIRING)

Summary:

Job Description:

Essential Duties and Responsibilities:

• Provide polite, high-quality customer service to library users, offering timely support for library and basic IT needs within established institutional practices.
• Assist patrons with locating materials, using the online catalog and databases, and accessing general library services in person, via phone, email, and chat.
• Educate users on library services, resources, and basic policies.
• Support circulation workflows, including checkouts, holds, reserves, overdue materials, and item retrieval using the library system.
• Assist with interlibrary loan (ILL) processing, coordination, and retrieval of materials.
• Support shelving accuracy, stacks organization, inventory activities, and general collections maintenance.
• Troubleshoot basic issues with printers, scanners, copiers, and public-facing computers.
• Provide basic (Tier 1) technology support, including operating system issues, password resets, email access issues, and wireless connectivity problems.
• Refer advanced research or technical issues to librarians or appropriate staff.
• Provide guidance and basic supervision to student employees during assigned shifts.
• Report and escalate operational, service, or technical issues through appropriate channels in a timely manner.
• Support ongoing library workflows, projects, and operational continuity as assigned.
• Other duties as assigned.

Required knowledge, skills, and abilities:

• Excellent customer service and communication skills
• Ability to work effectively in a service-oriented environment
• Ability to work independently within established procedures and after initial training
• Comfort working with technology and learning new systems
• Strong organizational skills and attention to detail
• Ability to follow policies and clearly communicate procedures to library users and student employees
• Ability to stand and walk for extended periods during assigned shifts
• Ability to lift and carry library materials up to approximately 25 pounds
• Ability to move throughout the library to reach, bend, and retrieve materials from shelving units including between floors

Minimum qualifications:

• Bachelor's degree or higher required
• Experience in a front-line, public-facing customer service role, preferably in a library or academic environment
• Basic familiarity with PC and Mac operating systems and common office technologies
• Strong written and verbal communication skills
• Comfort providing assistance in person and via online chat or digital service platforms

Preferred Qualifications:

• Experience working in a library or academic environment, including providing reference or research assistance in a library setting
• Experience troubleshooting computer systems, software, and peripheral devices
• Experience supporting or training employees or team members in a professional or service-oriented environment

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, titleixcoordinator@lynn.edu, or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is smoke- and tobacco-free.