Senior Library Assistant Jobs in Massachusetts (NOW HIRING)

Under the direct supervision of the Supervisor of Borrower Services or Assistant Supervisor, the Senior Library Assistant is responsible for providing exemplary customer service at designated service points and throughout the library, as well as over the phone and by electronic means. Performs item retrieval tasks, patron and item data entry, and processes holds and returns.

Essential Functions:

(The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Provides patron assistance at designated service points in and throughout the library, as well as over the phone and by electronic means. Explains library policies/procedures and informs patrons about library services. Helps Library users locate desired information and resources and makes them available as soon as possible. May suggest reading materials and help patrons locate or request items.
• Utilizes library's computer systems and related technology to process library returns, checkouts, renewals, reserves, registrations and collect fines and fees. Sorts returned items for shelving and may shelve items. Processes returns and requests incoming and outgoing from network libraries.
• Assists patrons with museum pass information, event and study room registration and related library services.
• Performs related division tasks, including reporting, borrower data entry and maintenance.
• Follows and adheres to department, City and other government rules, regulations, policies and procedures.
• Processes reserve and inter-library loan requests from patrons or other libraries; places requests in the database; receives materials from delivery and packages them for delivery. Notifies patrons of item availability.

Secondary Elements

• Operates and assists patrons in the general use of library owned technology. Provides basic equipment maintenance and troubleshooting before referring to technology and more senior staff.
• May develop and conduct public programs and help to promote library services.
• May assist in the selection of specific materials.
• Attend and participate in Department and other meetings and special events.
• Performs other duties as required.

Education, Training and Experience: Bachelors and up to one-year related experience and/or training or equivalent combination of education and experience. Broad knowledge of library science and the operation of library equipment such as personal computers and applications software

Knowledge, Ability and Skill:

Knowledge: A broad knowledge of library functions, library databases and electronic resources, computers, audio-visual equipment, printers and other peripherals.

Ability: Ability to read and interpret documents such as routine reports and procedures manuals. Ability to write routine reports and correspondence. Ability to present information effectively, which may require considerable tact, to visitors, customers or employees of the City.

Skill: Strong oral and written communications skills. Strong technology troubleshooting skills.

A strong commitment to public service required.

(The physical demands described here represent those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Work is performed under typical office conditions; the noise level is quiet to moderate at most times. Essential functions are regularly performed without exposure to adverse environmental conditions.

Operates computers, printers, facsimile machine, copier, calculator, telephone and standard office equipment.

Has frequent contact with other City departments, current employees, and vendors/service providers.

Has access to all department-level confidential information, which requires the application of appropriate judgment, discretion and professional office protocols.

Work requires accuracy, consistent task execution, sound judgment and timely coordination.

Tasks require the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5 - 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Performance Standard

Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City's values. Employees are also expected to lead by example and demonstrate the highest level of ethics.