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Job Title: L&D Training Operations Coordinator (SuccessFactors Required)
Role Overview
We are seeking two highly organized and process-driven L&D Training Operations Coordinators to join our global Manufacturing & Quality Learning & Development organization. In this role, you will serve as the core operational backbone for our learning pipelines, offloading administrative execution from our Learning Strategists so they can remain focused on high-level strategy. You will take day-to-day ownership of Learning Plan management, curriculum auditing, data integrity, and ticket tracking through our external administrative services provider.
Manager's Direct Note: Hands-on, deep structural experience with SAP SuccessFactors is a mandatory requirement for this role. Candidates must have SuccessFactors clearly visible on their resume and be prepared to discuss their system workflow expertise in detail during the interview.
Key Responsibilities
Learning Plan Management & Data Integrity
• Curriculum Architecture: Create, update, and systematically maintain complex Learning Plans within the SAP SuccessFactors LMS based on parameters provided by Learning Strategists.
• Assignment Auditing: Assign and manage multi-tiered curricula, specific courses, and compliance-driven learning activities for targeted workforce populations.
• Compliance Monitoring: Monitor learning plan completion rates and regulatory compliance metrics, proactively escalating data gaps or tracking issues to leadership.
• Quality Control: Conduct routine, rigorous audits and system quality checks to guarantee absolute data integrity and layout accuracy across all active training profiles.
Day-to-Day Learning Operations
• LMS Transactions: Process standard system transactions with high accuracy, including user enrollments, course completions, historical records updates, waivers, and training extensions.
• Inquiry Resolution: Act as the Tier-1 support desk responding to learner and manager inquiries regarding active training profiles, required course timelines, and historic records.
• Data Synthesis: Generate, format, and distribute standard weekly and ad-hoc analytics reports from the LMS to support programmatic decision-making.
External Vendor Liaison & SLA Tracking
• Ticket Governance: Serve as the primary operational point of contact between internal Learning Strategists and our external administrative learning services provider.
• Service Request Coordination: Log service requests, track open troubleshooting tickets, manage technical issue escalations, and audit external provider deliverables.
• SLA Accountability: Monitor external provider timelines against established Service Level Agreements (SLAs), compiling regular status dashboards for the internal L&D leadership team.
Qualifications & Requirements
Mandatory Hard Filters (Applications will not be considered without these)
• System Mastery: Minimum of 2 years of hands-on administrative experience specifically utilizing SAP SuccessFactors LMS.
• Experience: 2+ years of professional experience in corporate learning administration, tracking compliance, or supporting training operations across multi-functional business areas.
• Software Fluency: Advanced proficiency across the Microsoft Office Suite (highly advanced Excel for data comparison, PowerPoint for metrics layouts, Teams, and Outlook).
Preferred & Soft Skills
• Industry Background: Previous experience working within a pharmaceutical, heavy manufacturing, or highly regulated compliance-driven industry is strongly preferred.
• Communication: Meticulous written and verbal communication habits; ability to professionalize technical data lines into clear business communications.
• Education: Bachelor's degree or equivalent verified professional work experience in a related field.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA