Learning Development In Hospitality Jobs in Rochester, NY

Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. 

The Foodlink Way

Act With Compassion 

Take Responsibility

Be a Team Player

Listen, Learn, Adapt  

Job Title: Manager of Talent, Learning and Experience

Department: Human Resources

Reports to: Sr. VP, Chief People & Culture Officer

Status: Full time, salaried, exempt

Job Level: People Leadership Roles (7)

Updated: August 2026

SUMMARY

Foodlink is seeking a dynamic, people-centered Manager of Talent, Learning and Experience to help create an exceptional workplace where employees feel welcomed, supported, connected, and equipped to do their best work.

The primary focus of this role is to strengthen the employee’s experience through thoughtful onboarding, meaningful learning and development opportunities, employee engagement initiatives, and practical support that help employees succeed and grow. This position will ensure employees have access to the training, tools, resources, relationships, and guidance they need throughout their employment journey.

Working closely with leaders and teams across the organization, the Manager of Talent, Learning and Experience will identify organizational learning needs, coordinate development opportunities, enhance employee engagement and retention, and help foster a culture of belonging, continuous improvement, and mission-centered service.

Talent, Onboarding and Organizational Learning

Talent Acquisition Support

• Support recruitment efforts to attract diverse, mission-aligned candidates.
• Partner with hiring managers to coordinate candidate sourcing, screening, interviewing, references, and selection processes.
• Maintain accurate job descriptions and support recruitment-related communications and postings.
• Represent Foodlink at job fairs, workforce development events, and community recruitment initiatives.
• Support a seamless transition from candidate to employee through close coordination between recruitment and onboarding activities.

Hiring, Onboarding and New Employee Experience

• Lead the design, coordination, and continuous improvement of Foodlink's comprehensive hiring and onboarding program.
• Ensure every new employee experiences a welcoming, organized, and mission-centered introduction to Foodlink.
• Develop onboarding resources, tools, schedules, and learning pathways that support successful integration into the organization.
• Coordinate new employee orientation and onboarding activities.
• Serve as the primary point of contact for employees throughout the onboarding process.
• Conduct and coordinate early check-ins to support engagement, development, and retention.
• Train, support, and partner with managers to ensure onboarding is consistent, supportive, and equitable across departments.
• Gather and analyze onboarding feedback to improve the employee experience and increase early retention.
• Approach onboarding with a hospitality mindset so each employee feels valued, informed, supported, and connected from day one.
• Maintain onboarding documentation, records, checklists, and compliance requirements.

Learning and Development

Organizational Learning, Growth and Support

• Design, coordinate, and facilitate learning opportunities that support employee effectiveness, skill development, compliance, mission knowledge, and professional growth.
• Develop and maintain an annual organizational learning calendar.
• Coordinate onboarding curriculum, employee training programs, and organization-wide learning initiatives.
• Create and maintain learning resources, tools, checklists, guides, and reference materials that support employee success.
• Promote a culture of continuous learning, curiosity, growth, and improvement throughout the organization.
• Research and recommend learning opportunities, resources, and training solutions that support employee growth and organizational needs.
• Establish and maintain relationships with external training providers, educational partners, professional associations, and workforce development organizations.
• Help employees identify and access professional development opportunities that align with their roles and career interests.
• Evaluate training effectiveness using participation data, employee feedback, and other relevant indicators.
• Support the development and management of the annual training and professional development budget.
• Maintain accurate training records, certifications, and compliance documentation.

Employee Engagement and Retention

• Lead and support initiatives that enhance employee engagement, belonging, connection, and retention.
• Coordinate stay interviews, exit interviews, onboarding feedback, and employee experience surveys.
• Track employee feedback and engagement trends and recommend practical improvements.
• Support employee recognition, appreciation, wellness, and culture-building programs.
• Partner with managers to strengthen employee communication, support, and team effectiveness.
• Support initiatives that reinforce Foodlink's mission, values, and employee connection.
• Serve as a champion for positive, meaningful employee experiences across all stages of employment.

General Human Resources Support

• Support Human Resources projects, initiatives, and priorities as assigned.
• Coordinate logistics for training sessions, workshops, employee learning opportunities, and HR meetings.
• Respond to employee inquiries with professionalism, confidentiality, and a customer-service mindset.
• Maintain employee records and documentation in accordance with organizational practices and legal requirements.
• Assist with HR reporting, data tracking, and workforce analytics related to employee experience, onboarding, learning, and retention.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in human resources, Organizational Development, Business Administration, Education, Communications, or a related field; or equivalent combination of education and experience.
• Minimum of 5-7 years of relevant experience in Human Resources, employee experience, onboarding, learning and development, employee engagement, organizational support, or a related field.
• Experience designing, coordinating, or delivering employee training, onboarding, or professional development programs preferred.
• Experience supporting recruitment, onboarding, employee engagement, and retention initiatives preferred.

Knowledge, Skills & Abilities

• Passion for creating outstanding employee experiences and supporting employee growth and success.
• Understanding of adult learning principles, training coordination, employee engagement, and talent development practices.
• Knowledge of HR best practices and employment law.
• Excellent interpersonal, facilitation, presentation, and communication skills.
• Ability to build trust and strong working relationships across all levels of the organization.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to analyze information, identify trends, and recommend practical solutions.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong customer-service mindset and commitment to supporting employees.
• Experience with Paylocity or similar HRIS and applicant tracking systems preferred.
• Proficiency with Microsoft Office and the ability to learn HR systems and workplace technology tools.

• Deliver a welcoming, consistent, and high-quality onboarding experience for every new employee.
• Expand employee access to learning, training, and professional development opportunities.
• Build practical systems, tools, and resources that support employee growth and workplace success.
• Improve employee engagement and retention through meaningful employee experience initiatives.
• Strengthen employee connection to Foodlink's mission, values, and culture and help foster a workplace where employees feel connected, supported, valued, and equipped to do their best work.

We are actively seeking a diverse pool of candidates for this position and strongly encourage applications from candidates of color.

SALARY AND BENEFITS

This is a full-time position paid on a salary basis, ranging from $70,000-$75,000/annual (DOE). Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.  

Certain positions, depending on their responsibilities and at the approval of Human Resources, are eligible for a personal cell phone usage stipend. This position is eligible for a Class I personal cell phone usage stipend, paid biweekly at a rate of $24. The value of the stipend is based on Foodlink budget and is subject to change at any time. This is not a reimbursement program. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually quiet. 

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required.

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.