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Learning Development In Hospitality information

See Philadelphia, PA salary details

$51.5K

$100.6K

$135.7K

How much do learning development in hospitality jobs pay per year?

As of Jun 9, 2026, the average yearly pay for learning development in hospitality in Philadelphia, PA is $100,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $116,500.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Philadelphia, PA? For Learning Development In Hospitality jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Philadelphia, PA look for? The top searched job categories for Learning Development In Hospitality jobs in Philadelphia, PA are:
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Learning Development In Hospitality jobs near you
Retail Learning & Development Training Manager (Remote)

Retail Learning & Development Training Manager (Remote)

C3 Industries

Philadelphia, PA • Remote

Full-time

Posted 10 days ago

C3 Industries rating

5.8

Company rating: 5.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

21st of 29 rated cannabis dispensaries

Job description

JOB SUMMARY:

The Retail Learning & Development Training Manager is responsible for supporting the development, facilitation, and execution of learning initiatives across the retail organization. This role partners closely with retail leadership and cross-functional teams to support training programs that drive team development, leadership growth, exceptional customer service standards, and learning adoption across our High Profile stores.

The Retail L&D Training Manager plays a hybrid role that balances facilitation, field partnership, learning program support, LMS administration, and training execution. This position supports both day-to-day retail development needs and larger company initiatives, including New Store Openings, leadership development programs, and ongoing retail training initiatives across all markets.

KEY RESPONSIBILITIES:

TRAINING FACILITATION & DELIVERY

  • Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
  • Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
  • Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
  • Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.

LEARNING PROGRAM DEVELOPMENT & REINFORCEMENT

  • Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
  • Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
  • Develop team-facing tools, job aids, communication resources, and reinforcement materials to support learning adoption, consistency, and team development across retail teams.

FIELD PARTNERSHIP & TEAM DEVELOPMENT

  • Partner closely with RVPs, DMs, store leadership teams, HR, and cross-functional partners to identify learning and development opportunities across retail teams.
  • Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
  • Support, coach, and partner with designated store-level training leaders and peer trainers across retail locations to reinforce training initiatives, learning adoption, and team development efforts.
  • Build and maintain strong working relationships across retail markets and support teams.

LEARNING TECHNOLOGY & TRAINING OPERATIONS

  • Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
  • Support the administration, assignment, and maintenance of training content within the LMS for retail, facilities, and corporate teams as needed.
  • Explore and recommend new learning technologies, tools, and learning approaches to enhance training effectiveness and engagement.

EVALUATION & CONTINOUS IMPROVEMENT

  • Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.
  • Develop and implement evaluation methods, including surveys, assessments, and feedback tools, to measure training effectiveness and learning adoption.
  • Analyze training participation, engagement, feedback, and performance data to identify trends, measure effectiveness, and support continuous improvement.

SUPERVISORY RESPONSIBLITIES:

No direct reports

JOB REQUIREMENTS:

  • Bachelor's degree in Business Administration, Human Resources, Education, or related field preferred. Relevant work experience may be considered in lieu of a degree.
  • 5+ years of experience in retail training, Learning & Development.
  • Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.
  • Experience with Learning Management Systems (LMS) and training technology platforms.
  • Experience in retail management, customer service, or sales is a plus.
  • Strong understanding of adult learning principles and best practices in training design.
  • Excellent communication, presentation, and facilitation skills.
  • Ability to influence and build relationships across all levels of the organization.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Knowledge of performance management processes and tools.
  • Strong organizational and time management skills.
  • Certification in Learning and Development (e.g., CPLP, SHRM-CP) or related certifications is a plus.
  • Travel: Regular travel to retail locations across current and future markets for on-site training sessions, coaching, and observation.
  • Schedule: Flexible hours; occasional evenings or weekends may be required based on business needs.