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Learning Development In Hospitality information

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$51.5K

$100.6K

$135.7K

How much do learning development in hospitality jobs pay per year?

As of Jul 3, 2026, the average yearly pay for learning development in hospitality in Philadelphia, PA is $100,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $116,500.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Philadelphia, PA? For Learning Development In Hospitality jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Philadelphia, PA look for? The top searched job categories for Learning Development In Hospitality jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Learning Development In Hospitality jobs? Cities near Philadelphia, PA with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you
Director of Learning & Development (E&S Segment)

Director of Learning & Development (E&S Segment)

Berkley

Moorestown, NJ • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Company Details
"Our Company provides a state of predictability which allows brokers and agents to act with confidence."
Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.
Along the way, we've been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.
Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.
The Company is an equal employment opportunity employer.
Responsibilities
The Director of Learning & Development (L&D) for the E&S segment is a strategic and innovative leader responsible for building and scaling learning solutions that accelerate capability development, drive business performance, and foster a culture of continuous growth. This role partners closely with segment leadership to ensure learning initiatives are tightly aligned with business priorities, talent strategies, and the evolving needs of the E&S marketplace.
Learning Strategy & Execution:
  • Develop and lead a comprehensive L&D strategy that supports the E&S segment's growth, transformation, and talent development goals. Ensure alignment with enterprise-wide learning frameworks while tailoring solutions to segment-specific needs.

Learning Facilitation & Capability Development:
  • Apply adult learning principles to design and facilitate interactive, engaging learning experiences that drive knowledge retention and application.
  • Build facilitation capability within E&S staff by coaching and developing their skills to deliver effective learning sessions, fostering a culture of knowledge sharing and continuous improvement.

Cross-Segment Collaboration:
  • Ensure alignment on objectives, shared priorities, and seamless execution of enterprise-developed L&D programs within the E&S segment. Act as a connector between segment needs and corporate resources.

Professional Development:
  • Design and deliver high-impact professional development programs that strengthen expertise and build a pipeline of ready-now talent for business-critical roles as well as future leaders.

Technical & Functional Capability Building:
  • Partner with business leaders and SMEs to identify skill gaps and deliver targeted learning solutions that enhance Underwriting, Claims, and other core E&S capabilities.

Change Enablement & Culture Activation:
  • Support organizational change initiatives through learning interventions that build agility, resilience, and alignment with company's values and culture.

Measurement & Impact:
  • Establish metrics to assess learning effectiveness, business impact, and ROI. Use data and feedback to continuously improve programs and demonstrate value to stakeholders.

Qualifications
  • 7+ years in Learning & Development or Talent Management, with 5+ years leading multi-disciplinary L&D teams and portfolios.
  • Proven experience designing, implementing, and scaling technical and leadership development programs with measurable business impact.
  • Experience facilitating learning programs for professional audiences and coaching others to become effective facilitators.
  • Industry experience in E&S or broader P&C insurance strongly preferred; familiarity with underwriting, claims, and risk disciplines is a plus.
  • Demonstrated success partnering with senior business leaders to align learning with strategy and performance goals.
  • Established track record of effective partnership with SMEs to develop and execute on program content.
  • Experience with learning technologies, data/analytics, vendor selection/management, and program accreditation/certification.

Technical Skills
  • Proficiency with LMS/LXP platforms, content authoring tools, learning analytics dashboards, and survey/assessment methodologies.
  • Comfort with competency/capability modeling, job architecture, career frameworks, and instructional design best practices.

Skills & Competencies
  • Strategic Agility: Translates segment strategy into focused learning portfolios and clear outcomes.
  • Business Acumen: Understands E&S market dynamics and operational drivers; ties learning to performance and risk outcomes.
  • Program Design Excellence: Crafts blended, scalable solutions with strong pedagogy and applied practice.
  • Facilitation Expertise: Skilled in applying adult learning theory to create dynamic, learner-centered experiences. Able to engage diverse audiences and adapt delivery methods for maximum impact.
  • Capability Building: Demonstrated ability to coach and develop others in facilitation techniques, fostering a culture of knowledge sharing and continuous improvement.
  • Stakeholder Influence: Aligns diverse leaders and functions; manages ambiguity and competing priorities effectively.
  • Data-Driven Decision-Making: Uses analytics to prioritize, iterate, and demonstrate ROI.
  • Change Leadership: Orchestrates learning that enables adoption, resilience, and behavioral shift.
  • Inclusive Leadership: Builds equitable access to learning; promotes diverse pipelines and psychological safety.
  • Operational Discipline: Delivers with quality, timeliness, and fiscal responsibility.
  • Accountability: Resourceful, self-sufficient and takes full ownership of results.

Education Requirment
  • Bachelor's degree required; Master's degree in HR, Education, Organizational Psychology, Business, or related field preferred

Additional Company Details
Salary Range - $140K to $180K, dependent on experience, knowledge and location.
Berkley is committed to offering comprehensive and competitive employee health benefits that help our employees stay healthy, feel secure and maintain a work/life balance. We offer Medical, Dental, Vision, Flexible Spending Account, Health Savings Account and a Health Reimbursement Arrangement. We support our employees in planning for their current and future security by offering Short & Long Term Disability, 401(k)/Profit Sharing/Employee Stock Purchase Plan, Life/Accidental Death & Dismemberment/Travel and Additional Life Insurance. We want our employees to live productive and fulfilling lives. We promote work-life balance and personal wellness by providing an Employee Assistance Program, Paid Time Off (Vacation/Sick/Holidays) and encouraging employees to participate in our groups wellness program. We take risk management excellence and your professional growth and ongoing development seriously by offering industry-related education and exams along with industry-related tuition assistance.

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